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We grow revenue, drive innovation & efficient growth, & make customer-facing reps wildly productive
The Role
About Outreach
Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.
About the Team/Role
The Queueing and Storage Systems (QSS) team is responsible for the platform of our databases (MySQL, PostgreSQL, DynamoDB, Redis/Valkey, and more) and queues (Kafka, RabbitMQ). The team also provides software frameworks for engineering teams to produce and consume data from all databases and services. The QSS team enables other engineering teams to build software rapidly, providing heavy lifting of managing databases and queue infrastructure.
The QSS team develops tooling and systems to automate provisioning, deployment, management, and interactions with the databases and queues used by our application teams. The team serves as subject matter experts in scaling databases and queues, and helps engineering teams deliver software following best practices and making best use of our internal data distribution systems. The team helps identify problems like hot spots, uneven load distribution, and general performance. The team also provides support for incident response for databases, queues, caching, and change data capture systems.
The QSS team builds software in support of the multi-tenant platform that is fully automated such as tenant management, sharding, change data capture, replication, denormalization, and aggregation. The software provided by the QSS allows Outreach engineering teams to focus on all the business logic around managing and querying data.
Your Daily Adventures Will Include
- Designing/building Kubernetes operators to automatically manage/provision infrastructure, scaling, deployment coordination, credentials, and upgrades
- Maintaining the reliability and performance aspects for the databases and queues for the Outreach platform
- Designing reusable storage systems for engineering teams to leverage
- Analyzing solutions and implementing best practices for our database clusters and other stateful components
- Prototyping new managed storage/queue solutions and access patterns for new services and feature roadmaps
- Developing solutions for migrating data between systems
- Providing database expertise to engineering teams (for example through reviews of database migrations, queries and performance optimizations)
- Supporting and debugging database issues across services and levels of the stack
- Proactively design and tune monitors/alerts/dashboards to alert on symptoms and not on outages
- Writing documentation to share knowledge and procedures with Outreach engineering teams
- Participate in on-call rotations and provide expertise during incident response
Our Vision of You
- You love enabling your coworkers to be successful
- Experience operating scaled/high-throughput database and/or queue platforms in production systems
- Able to write high quality code in a programming language (e.g. Golang, Ruby, Scala, Elixir, Python) that deploys to a production environment used by customers
- Experience designing and supporting internal-facing tooling where the “customers” are your coworkers
- You thrive in an ambiguous environment that requires seeking out and collaborating with both your team and the rest of the company to design effective solutions
- Understanding of which details are important and ability to prioritize incremental delivery over long-term go-dark projects
- Willingness to learn new technologies (most of our time is spent in Golang, with a smattering of Ruby/Rails)You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusio
#LI-JM1
Why You’ll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
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The Company
What We Do
Outreach is the number one sales engagement platform. Using advanced machine learning and AI to automate and prioritize customer touchpoints, Outreach dramatically increases sales reps' effectiveness and ability to drive smarter, more insightful engagement with their customers. We're on a mission to make every customer-facing rep wildly productive.
Why Work With Us
We balance explosive growth with unwavering values. We believe in agility, but we don't compromise on high standards or delivering the best quality. Everyone truly wants to do the right thing. At Outreach, you are not only permitted to own your business, but expected to. If you're excited by ownership, you'll fit right in. You will never be bored.
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