We grow revenue, drive innovation & efficient growth, & make customer-facing reps wildly productive
The Role
As a Senior Staff Software Engineer, you will enhance Outreach Kaia by working on scalable distributed systems, integrating Conversational AI, and collaborating closely with customers and stakeholders.
Summary Generated by Built In
About Outreach
Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.
About the Team
On the Kaia Services Team (Voice Intelligence Services), our goal is to build the most intelligent assistant for the sales engagement domain. You’ll work closely with customers, scientists and product managers to shape the future of Kaia. You’ll own the features from design to the implementation and will have plenty of opportunities to interact with customers directly. You’ll be exposed to the cutting edge technologies, in ML as well as in cloud driven development to help Kaia reach to the next level, both in conversational understanding and system scalability. We have plenty of tough challenges which require creative minds like yours to help us solve!
The Role
Do you enjoy working in a fast paced environment, using the latest technologies to solve some of the most impactful problems in the sales engagement domain? If so, this opportunity is for you. The Kaia services team is hiring software engineers to increase the momentum in this space and enhance Outreach Kaia (Knowledge AI Assistant) to further assist our customers through continued growth. If you are great at building highly scalable distributed systems, and interested or have experience in integrating Conversational AI, Speech Recognition, Machine Learning and NLP to deliver high quality products to customers, we’d love to talk to you.
Your Daily Adventures Will Include
- Working with voice/video streams and real-time transcriptions to extract intelligence and actionable insights
- Analyzing the relevance of extracted intelligence, performance of the extraction algorithms, and evaluating the performance of third party voice processing APIs
- Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control
- Working with stakeholders to make sure our customers have the tools they need to be successful on our platform
- Finding quick ways to prototype and test possible solutions to large problems
- Looking up and down the stack for the best return on investment for any given pain point
- Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization
Our Vision of You
- 8+ years of experience shipping production quality code in Java, Go or C++, along with strong software engineering skills
- Proven technical and project leadership skills. Able to guide and mentor others.
- Experience with cloud-based service applications and continuous-deployment projects
- Willing to go above and beyond to help other team members
- Ability to prioritize details along a path of iterative delivery
- Ability to quickly ramp up new technologies and start contributing
#LI-JM1
Why You’ll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Top Skills
C++
Go
Java
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The Company
What We Do
Outreach is the number one sales engagement platform. Using advanced machine learning and AI to automate and prioritize customer touchpoints, Outreach dramatically increases sales reps' effectiveness and ability to drive smarter, more insightful engagement with their customers. We're on a mission to make every customer-facing rep wildly productive.
Why Work With Us
We balance explosive growth with unwavering values. We believe in agility, but we don't compromise on high standards or delivering the best quality. Everyone truly wants to do the right thing. At Outreach, you are not only permitted to own your business, but expected to. If you're excited by ownership, you'll fit right in. You will never be bored.
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