What's It Like to Work at Openly?

In one sentence, why does your company’s mission matter to your team — and what recent decision did it shape?

Part of our mission is to empower humans. Because navigating an insurance claim requires true empathy and expertise, empowering humans led us to design our AI strategy around enabling our adjusters rather than replacing them.

Which initiative best demonstrates the impact of your mission — and how was its success measured? 

We are currently deploying a Voice AI tool for First Notice of Loss that automates routine intake while keeping human adjusters focused on the complex adjusting process. We measure success by our ability to scale with policy growth without increasing headcount at the same rate, while maintaining customer choice by always offering an immediate option to speak with a human.

What ritual or leader behavior convinces people the mission is real? 

Uncompromising transparency and open communication convince our team the mission is real. Every employee has full access to company and department performance metrics, aligned messaging through a regular meeting cadence at all levels and open Q&A sessions so everyone understands how the claims team directly impacts Openly's broader performance.