Openly
Openly Innovation & Technology Culture
Frequently Asked Questions
Openly challenges the insurance status quo with data, technology, and expertise. Its mission is to modernize homeowners insurance for independent agents and policyholders. The company is applying AI to improve the insurance experience. One example is a Voice AI tool for First Notice of Loss. Openly has deployed it to automate routine intake while preserving immediate access to a human adjuster. Curiosity is a core value, so teams question existing practices, examine data, and run experiments.
Openly built its AI strategy around augmenting adjusters rather than replacing them. Its AI-enabled claims workflows automate routine intake and keep an immediate option to speak with a human.
Openly Employee Perspectives
Openly is using AI to automate routine parts of the claims process while keeping human expertise available for more complex needs. Its Voice AI tool handles initial loss intake, helping the company scale as its policy base grows while still giving customers the choice to speak directly with a person.
“We are currently deploying a Voice AI tool for First Notice of Loss that automates routine intake while keeping human adjusters focused on the complex adjusting process. We measure success by our ability to scale with policy growth without increasing headcount at the same rate, while maintaining customer choice by always offering an immediate option to speak with a human.”
Openly's Tech Stack
