Openly Innovation & Technology Culture

Openly is using AI to automate routine parts of the claims process while keeping human expertise available for more complex needs. Its Voice AI tool handles initial loss intake, helping the company scale as its policy base grows while still giving customers the choice to speak directly with a person.

“We are currently deploying a Voice AI tool for First Notice of Loss that automates routine intake while keeping human adjusters focused on the complex adjusting process. We measure success by our ability to scale with policy growth without increasing headcount at the same rate, while maintaining customer choice by always offering an immediate option to speak with a human.”