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Software
Lead the vision, strategy, roadmap, and end-to-end development of an enterprise observability pipelines product. Collaborate with engineering, design, sales, and marketing to transform customer and technical insights into scalable capabilities. Guide technical decisions involving distributed systems, cloud-native technologies, instrumentation, OpenTelemetry, and telemetry data management while championing usability, security, performance, and measurable customer outcomes.
Software
Supports account managers and executives with customer retention, renewals, adoption, onboarding, account health monitoring, expansion opportunities, and pipeline administration. Coordinates customer reviews, enablement sessions, and renewal materials while maintaining accurate Salesforce records and analyzing usage data. Collaborates with Sales, Customer Success, Legal, Operations, and Collections to resolve customer issues and support account growth in a SaaS environment.
Software
Partner with sales, technical teams, and customers to demonstrate New Relic’s observability solutions. Provide technical consulting, enablement, presentations, proof-of-concept demos, training, and technical content. Understand customer IT infrastructure, software architecture, and business needs while supporting SaaS sales cycles and partner growth. The role requires cloud and application or infrastructure operations knowledge, customer-facing experience, and written English communication with international colleagues.
