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![Startup Survival, Startup Success: A FutureTalk with Jon Maroney and Dave Shanley [Video]](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=cover,w=170,h=96,q=100/sites/www.builtin.com/files/2025-03/Screen%20Shot%202025-03-27%20at%2010.27.26%20AM_10.png "Startup Survival, Startup Success: A FutureTalk with Jon Maroney and Dave Shanley [Video]")
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Build, maintain, and scale backend services for APM data pipelines, including agent lifecycle, metric ingestion, processing, and storage. Contribute to architecture, automation, DevOps practices, on-call rotations, and collaborate with product teams to deliver production-quality code.
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Design, operate, and scale a resilient ingress data plane and global service mesh/load balancing across on‑prem and multi‑cloud. Build automation and infrastructure-as-code (IaC) for deployment pipelines, evolve DNS/CDN infrastructure, ensure stability and performance, and collaborate cross-functionally to enable platform reliability and developer velocity.
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Lead and operate a global support engineering team to deliver excellent customer experience: manage day-to-day operations, coach and develop staff, drive cross-functional initiatives, handle escalations and on-call duties, and use data to identify and resolve product and process issues.
