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New Relic
Teams at New Relic
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Software
Lead technical customer success for New Relic clients by driving onboarding, adoption, troubleshooting, training, retention, and business outcomes. Partner with sales, solutions consulting, technical support, and marketing teams to resolve issues, communicate customer feedback, and reduce churn risk. The role also involves technical leadership, stakeholder management, coaching, team development, data analysis, and translating technical capabilities into business value.
Software
Leads a 6–8-person engineering team building database observability products, including telemetry agents, ingestion pipelines, recommendation engines, and AI-driven diagnostics. Owns technical direction, architecture, roadmap delivery, reliability, DevOps, hiring, mentoring, and performance management. Partners with Product and Design while guiding distributed systems, streaming, database, and AI engineering initiatives.
Software
Build and maintain AI-powered go-to-market systems that automate sales, expansion, marketing, forecasting, handoffs, and post-sales workflows. Optimize processes, maintain CRM data quality, test and monitor automations, connect GTM tools, and translate operational needs into scalable technical solutions. The role uses AI and iPaaS tools to surface next-best actions, improve deal velocity, and support customer lifecycle operations.
