monday.com
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Customer Experience
At monday.com, we are committed to excellence and innovation, and we infuse creativity into every aspect of our work to craft memorable customer experiences. Joining our global CX department means embracing a dynamic role that transcends traditional support. As we continue to expand, we are looking for dynamic individuals to become integral members of our team.
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Employee Reviews
“Our job is all about investigation: digging into symptoms, using internal tools to diagnose the issue and coming up with the best solution for the user. At the end of the day, we are here to support and guide our users, with the ultimate goal of improving their overall experience with the platform.”
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Quintana had a quote that came to mind when asked what it’s like to work on the customer experience team. “‘The journey of a thousand miles begins with a single step,’” she said. “I love this quote to describe my team and their solutions-driven learning styles, in particular because it also pretty accurately equates product and technical learning to a thousand-mile journey! The culture of collaboration and constant learning encourages those steps to be taken comfortably."
“I’d compare our team to a potluck dinner — everyone brings something different, and it’s the variety that makes it so great. We lean into each other’s strengths, share knowledge freely, and always come together to create something that works. When a solution isn’t clear, we get creative, try new combinations and find a way to help the customer reach their goal.”
What People Are Saying About monday.com
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Team Support: Colleagues are often seen swarming tricky tickets, sharing knowledge across locations, and building connection through rituals like a team breakfast and group problem-solving spaces. Cross-functional sleuthing with product, sales, and engineering is treated as a norm rather than an exception.
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Learning & Development: Structured enablement includes a buddy program, weekly knowledge time, academy/webinars, and clear huddles/1:1s to stay current on frequent releases. The role encourages curiosity and trend-spotting, turning customer patterns into learning and improvements.
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Career Growth: CX is positioned as a launchpad into specialized CX pods, technical support, success, solutions, or leadership, with mobility called out in role materials. Exposure to consultative work, documentation, and product loops broadens paths over time.
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