monday.com
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Customer Experience
At monday.com, we are committed to excellence and innovation, and we infuse creativity into every aspect of our work to craft memorable customer experiences. Joining our global CX department means embracing a dynamic role that transcends traditional support. As we continue to expand, we are looking for dynamic individuals to become integral members of our team.
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Employee Reviews
“Our job is all about investigation: digging into symptoms, using internal tools to diagnose the issue and coming up with the best solution for the user. At the end of the day, we are here to support and guide our users, with the ultimate goal of improving their overall experience with the platform.”
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Quintana had a quote that came to mind when asked what it’s like to work on the customer experience team. “‘The journey of a thousand miles begins with a single step,’” she said. “I love this quote to describe my team and their solutions-driven learning styles, in particular because it also pretty accurately equates product and technical learning to a thousand-mile journey! The culture of collaboration and constant learning encourages those steps to be taken comfortably."
“I’d compare our team to a potluck dinner — everyone brings something different, and it’s the variety that makes it so great. We lean into each other’s strengths, share knowledge freely, and always come together to create something that works. When a solution isn’t clear, we get creative, try new combinations and find a way to help the customer reach their goal.”
What People Are Saying About monday.com
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Team Support: Colleagues are often seen as quick to swarm tricky tickets, share strengths across hubs, and avoid silos, reinforced by routines like the 'CX table' breakfast. This collaborative safety net helps teammates brainstorm under pressure and show up for users with empathy and care.
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Learning & Development: Structured enablement—weekly knowledge time, peer huddles, and buddy programs—keeps CX advocates current on new features and workflows. Clear mobility paths and skill-building opportunities position the role as a springboard into specialized CX or adjacent tracks.
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Values & Integrity: CX is framed as the 'face of monday.com' with customer‑centricity, transparency, ownership, and speed guiding day‑to‑day problem solving. Team stories highlight visible leadership support and open access to roadmaps and dashboards that translate values into operating norms.
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