monday.com
All Teams
Customer Experience
At monday.com, we are committed to excellence and innovation, and we infuse creativity into every aspect of our work to craft memorable customer experiences. Joining our global CX department means embracing a dynamic role that transcends traditional support. As we continue to expand, we are looking for dynamic individuals to become integral members of our team.
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Employee Reviews
“I’d compare our team to a potluck dinner — everyone brings something different, and it’s the variety that makes it so great. We lean into each other’s strengths, share knowledge freely, and always come together to create something that works. When a solution isn’t clear, we get creative, try new combinations and find a way to help the customer reach their goal.”
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What People Are Saying About monday.com
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Team Support: Colleagues are often seen as generous, low‑ego partners who swarm tricky tickets, share knowledge, and step in when someone is stuck, reinforced by rituals like a daily “CX table” and cross‑site collaboration. Feedback suggests this reduces silos and helps the team sustain empathy while clearing backlogs and complex cases.
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Learning & Development: The team maintains structured enablement—buddy onboarding, weekly 1:1s, and dedicated “knowledge time”—to keep pace with frequent product releases and deepen expertise across channels. Feedback suggests these practices create clear ramps and mobility into specialized CX and adjacent client‑facing roles.
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Mission & Purpose: A customer‑first ethos (“Customer First, Customer Always”) and consultative scope orient CX around adoption, retention, and turning insights into product improvements. Feedback suggests this clarity of purpose helps teams connect daily work to tangible customer impact.
Recently posted jobs
Artificial Intelligence • Productivity • Sales • Software
Own the full sales cycle for mid-market SaaS customers, including relationship building, solution positioning, negotiation, contracting, and customer ROI development. Manage complex deals with multiple stakeholders, coordinate cross-functional support, serve as an escalation point, and help customers maximize the value of monday.com. Success requires consultative selling, strong communication and negotiation skills, independent execution, collaboration, and consistent quota overachievement.
Artificial Intelligence • Productivity • Sales • Software
Own the full sales cycle for mid-market customers in France, from territory mapping and outbound prospecting through negotiation, contracting, and closing. Build trusted relationships with stakeholders, understand business challenges, connect monday.com’s platform to customer ROI, exceed quotas, identify expansion opportunities, and coordinate cross-functional support. The role requires consultative selling, complex deal management, strategic digital transformation experience, strong communication, negotiation skills, and native-level French fluency.
Artificial Intelligence • Productivity • Sales • Software
Partners with enterprise customers to understand operational challenges, design and deploy scalable workflows, build prototypes and automation, and lead technical onboarding. Owns integrations, SSO, SCIM, security configuration, troubleshooting, documentation, and training. Collaborates with Product, Engineering, and AI teams to convert customer needs into platform capabilities while serving as a trusted technical advisor.
