monday.com
All Teams
Customer Experience
At monday.com, we are committed to excellence and innovation, and we infuse creativity into every aspect of our work to craft memorable customer experiences. Joining our global CX department means embracing a dynamic role that transcends traditional support. As we continue to expand, we are looking for dynamic individuals to become integral members of our team.
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Employee Reviews
“I’d compare our team to a potluck dinner — everyone brings something different, and it’s the variety that makes it so great. We lean into each other’s strengths, share knowledge freely, and always come together to create something that works. When a solution isn’t clear, we get creative, try new combinations and find a way to help the customer reach their goal.”
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What People Are Saying About monday.com
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Team Support: Colleagues are often seen as quick to swarm tough cases, share updates at the “CX table,” and create space to brainstorm when someone is stuck. The team regularly helps with difficult tickets and steps in when workloads spike.
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Autonomy: Role expectations emphasize ownership from start to finish and initiative in solving customer problems rather than waiting for rigid process. CX employees are encouraged to move quickly, learn, iterate, and elevate recurring patterns to leadership.
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Learning & Development: Frequent product changes and cross‑functional exposure create strong on‑the‑job learning, reinforced by onboarding with a buddy, manager support, and ongoing training. Team members build deep product knowledge across multiple channels and teams.
What People Are Saying About monday.com
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Team Support: Colleagues in New York regularly gather around a dedicated “CX table” to share updates, brainstorm tricky tickets, and step in when someone feels overwhelmed. Feedback suggests this ritualized collaboration creates a close‑knit, low‑ego environment for solving customer problems together.
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Innovation & Products: New York CX teammates actively discuss new features and product changes and use rapid, group problem‑solving to turn them into customer solutions. Feedback suggests this product proximity helps the team deliver impactful “aha” moments for users.
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Compensation: New York CX job postings openly list base pay and indicate potential bonus/equity, providing clear expectations around compensation. Feedback suggests this transparency helps candidates and employees understand the pay structure upfront.
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Own employee relations casework, statutory HR compliance, policy management, audits, manager training, and works council relationships across six EMEA countries. Provide HR business partnering to assigned teams, coach managers, support workforce planning and talent discussions, and collaborate with Legal, Finance, Security, and People functions. The role requires independent case management, strong employment law knowledge, stakeholder management, and practical risk mitigation in a fast-paced SaaS environment.
