Jobs at Model N

Manage enterprise customer support tickets throughout their lifecycle, troubleshoot and resolve technical issues, analyze logs and diagnostics, and communicate timely updates. The role requires strong SQL and Oracle skills, familiarity with SaaS applications, reporting tools, and application architecture. The engineer collaborates with support teams, manages customer expectations, escalates risks appropriately, meets SLAs, contributes to documentation, and continuously develops technical and product expertise.

Leads business and functional requirements, solution definition, testing, defect management, UAT, and release readiness across the software development lifecycle. Partners with stakeholders and technical teams, manages project deliverables and production issues, supports implementation cycles, and communicates requirements, training, and test outcomes. The role also applies AI tools across requirements analysis, test design, automation support, defect triage, and root-cause analysis.

Leads corporate communications, public relations, brand strategy, executive messaging, social media, paid advertising, and brand governance. Manages agencies, budgets, vendors, and creative partners while collaborating with Marketing, Product Marketing, Demand Generation, Customer Success, and executives. Supports thought leadership, media relations, customer stories, product launches, M&A communications, and strategic business initiatives. Develops team members and uses generative AI tools to improve productivity and content creation.

The Regional Sales Manager will prospect and close new business, manage accounts, run meetings, and achieve sales quotas in the Life Sciences sector.