Job Responsibilities:
- Working Experience on Production environment
- Analyse and resolve production & non-production issues within set SLAs.
- Identify the severity level of the customer-impacting issue & react accordingly.
- Investigate system logs to resolve production issues and restore services.
- Provide RCA for production issues to avoid recurrence.
- Regularly communicate incident/request status to teams/customers impacted.
- Deploy, monitor & troubleshoot new software versions in production & non-Production environments.
- Work closely with our development and QA team to address software bugs.
- Identify trends in reported issues, report them and suggest possible solutions.
- Design procedures to eliminate manual processes in the team.
- Required to have good communication skills - both written and verbal.
- should be able to work under a high-pressure environment with flexible work timings.
- Be a part of a 24x7 on-call rotation to provide continuous support.
- Support Install, upgrade application software across environments
Job Qualification
- 2 -4 years of systems engineering exp / application support experience
- Operating Systems - Linux (Red Hat,Oracle Linux CentOS)
- Application Middleware platforms such as Jboss, Apache, Tomcat, NGINX etc.
- Knowledge of Jenkins,Terraform,GIT, Ansible etc.
- Should have hands-on administration experience with Cloud Platforms such as AWS.
- Knowledge of Kubernetes (K8), ArgoCD, HelmChart
- Ability to multitask with good communication and interpersonal skills
- Knowledge of Java application and Oracle/MySQL databases.
- Experience with PL\SQL. Reading / interpreting / executing statements.
- Should have skills with Bash/Perl, Shell, Python, Groovy.
- Knowledge of Networks, Firewalls, File Shares, Windows,DNS,TCP/IP,
- Knowledge & Experience on JIRA,Confluance.
- Monitoring tools – Zabbix,graylog etc.
Similar Jobs
What We Do
Model N enables life sciences and high tech companies to drive growth and market share, minimizing revenue leakage throughout the revenue lifecycle. With deep industry expertise and solutions purpose-built for these industries, Model N delivers comprehensive visibility, insight and control over the complexities of commercial operations and compliance. Our integrated cloud solution is proven to automate pricing, incentive and contract decisions to scale business profitably and grow revenue. Model N is trusted across more than 120 countries by the world’s leading pharmaceutical, medical technology, semiconductor, and high tech companies, including Johnson & Johnson, AstraZeneca, Stryker, Seagate Technology, Broadcom and Microchip Technology. For more information, visit www.modeln.com.
