Jobs at Merchants Insurance Group

Supports commercial lines underwriting by setting up new business, quotes, renewals, and endorsements in the policy system. Responds to agent inquiries about ratings and billing, updates and verifies policy information, reviews loss control surveys, and assists underwriting teams with service standards, loss ratio objectives, and production goals.

Manage growth and profitability for an assigned Central/Eastern New York territory by developing agency business plans, cultivating agent relationships, achieving premium goals, conducting agency visits, and providing market intelligence to Sales and Product Development. The role is home-based, requires approximately 75% travel, and includes collaboration with regional leadership and agency partners.

Analyzes complex first- and third-party insurance coverage issues, prepares coverage opinions and position letters, directs coverage litigation strategy, and advises claims, underwriting, product development, and compliance teams. The role reviews policy forms for regulatory compliance, supports risk transfer and tender strategies, provides legal and coverage guidance, and trains claims staff on policy interpretation, investigations, regulatory compliance, and good-faith claims practices.

Maintains and secures network and telecommunications infrastructure, including routers, switches, firewalls, VoIP systems, and other security devices. Provides Level 2 network and telecom support, monitors infrastructure, performs security scans and performance testing, conducts capacity planning, maintains security updates, troubleshoots issues, identifies root causes, and coordinates vendor support and installations.

Supports quarterly and annual property and casualty insurance reserve reviews, estimates unpaid claims liabilities, validates transactional data, prepares reserve reports, improves reserving processes and tools, and manages reinsurance data calls. The role requires actuarial knowledge, strong analytical skills, advanced Excel proficiency, programming or database experience, and progress toward Casualty Actuarial Society credentials.

Leads the organization’s E&S specialty program business, overseeing strategy, growth, profitability, underwriting, product development, compliance, and reinsurer relationships. Identifies new program opportunities, manages external distribution partners, directs coverage and pricing optimization, and ensures performance against premium and loss-ratio objectives. The role also manages teams, resources, budgets, projects, and organizational alignment while building collaborative relationships across internal and external stakeholders.

Conduct loss control surveys for commercial insurance prospects and clients, evaluate operational risks and exposures, prepare underwriting reports and customer recommendations, and support safety training programs. The role responds to underwriting and client requests, helps achieve territory loss ratio and production goals, and services complex accounts. Extensive travel throughout Long Island is required, along with safety expertise, insurance risk knowledge, strong communication skills, and familiarity with loss control systems.

Develops and maintains SQL queries, stored procedures, database objects, ETL processes, and business intelligence integrations. Supports an internal C# SharePoint application through bug fixes, enhancements, testing, and ongoing development. Provides troubleshooting and technical support, follows systems development lifecycle and change management processes, meets deliverable timelines, and collaborates with business partners, developers, DBAs, and stakeholders.

Supports property and casualty insurance pricing by developing rate indications, profitability and trend analyses, competitive and impact analyses, rate filings, system implementation files, and loss experience reports. The role monitors regulatory and industry changes, supports actuarial pricing models, documents processes, and communicates findings to business partners. It requires strong analytical, organizational, communication, and problem-solving skills, with opportunities to participate in an actuarial student program.

Leads strategy, profitability, growth, and performance for commercial insurance product lines. Manages the full product lifecycle, including market analysis, product development, rate and form filings, regulatory compliance, and continuous improvement. Partners with underwriting, actuarial, claims, distribution, technology, and regional teams to execute initiatives, improve loss outcomes, support production goals, and strengthen competitive positioning.