Commercial Lines Underwriting Assistant
Hybrid Work Schedule
Buffalo, New York
Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for a Commercial Lines Underwriting Assistant for our Corporate Central Operation team located in Buffalo, New York.
The Commercial Lines Underwriting Assistant will become part of a dedicated underwriting team focused on setting up new business, quotes, renewals and endorsements into our company policy writing system.
Merchants Insurance Group is rated A- (Excellent) with a stable outlook by A.M. Best and is consistently recognized as a top employer and high-performing organization. Recent honors include:
- Best Places to Work in Western New York (Buffalo Business First, 2023–2026)
- Fast Track Company (2019–2025) and Top Private Company (2019–2025)
- Ward’s 50® top-performing property-casualty insurer (2021–2024)
- Ivans Spark Award for Innovation (2024–2025)
- Named to Newsweek and Statista’s America’s Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated
We offer a hybrid work schedule, requiring two full days per week in the office, with flexibility to work remotely or in office the remaining days. This model supports collaboration while providing flexibility and work-life balance.
Essential Duties and Responsibilities include, but are not limited to:
- Responds to inquiries from agents regarding policy ratings and billing status.
- Updates rating information, verifies policy information, and works with the underwriting team to meet service standards and company goals.
- Reviews loss control surveys to verify policy exposures for proper rating.
- Assist in the achievement of commercial lines loss ratio objectives for the assigned territory.
- Assist in the achievement of commercial lines production goals for the assigned territory.
Qualifications & Skills:
- High school diploma or equivalent work experience.
- 1 plus years’ work experience in an Insurance Company or Agency.
- Prior experience in insurance rating and knowledge of insurance terms.
- Excellent communication and customer service skills.
- Computer experience including Microsoft Word experience.
- ImageRight knowledge is a plus.
Merchants Insurance Group Pay information:
Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $21.00 – $29.00 hourly based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications.
Merchants Insurance Group Benefits:
- Welcoming and positive work environment.
- Colleague Appreciation Events.
- Flexible work arrangements, including flex scheduling and summer hours.
- Hybrid work schedule. The Hybrid work schedule will require 2 full days per week in the office, with the option to work the remaining days per month at home or in the office.
- Competitive pay scale.
- Generous paid time off package.
- Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
- Outstanding company bonus program.
- Tuition Reimbursement.
And many more exciting company benefits!!
Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Merchants Insurance Group supports a safe workplace through pre-employment background screenings.
Qualifications Experience Preferred 1 plus years’ work experience in an Insurance Company or Agency. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent work experience
- 1 or more years of work experience in an insurance company or agency
- Prior experience in insurance rating
- Knowledge of insurance terms
- Excellent communication skills
- Customer service skills
- Computer experience, including Microsoft Word
- ImageRight knowledge
What We Do
For more than 100 years, Merchants Insurance Group has provided quality property and casualty insurance to protect your business, home and car. Our mission is to be the property and casualty insurance company independent agents trust most to serve their valued customers. We sell our products through a network of independent insurance agents because we believe they provide policyholders with a broad range of products and insurance expertise. Merchants Insurance Group provides financial protection to policyholders in the Northeastern, Mid-Atlantic, and North Central United States. Merchants Insurance Group is comprised of Merchants Mutual Insurance Company and Merchants Preferred Insurance Company. Both companies are rated "A-" by the A.M. Best Company, a global credit rating company that focuses on the insurance industry. We are headquartered in Buffalo, New York and have offices in Buffalo and Hauppauge, New York; Bedford, New Hampshire; and Mt Laurel, New Jersey. Customer service, competitive rates, personalized attention and quality products make Merchants Insurance Group the insurance company of choice!
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