Teams at Merchants Insurance Group

Supports commercial lines underwriting by setting up new business, quotes, renewals, and endorsements in the policy system. Responds to agent inquiries about ratings and billing, updates and verifies policy information, reviews loss control surveys, and assists underwriting teams with service standards, loss ratio objectives, and production goals.

Manage growth and profitability for an assigned Central/Eastern New York territory by developing agency business plans, cultivating agent relationships, achieving premium goals, conducting agency visits, and providing market intelligence to Sales and Product Development. The role is home-based, requires approximately 75% travel, and includes collaboration with regional leadership and agency partners.

Analyzes complex first- and third-party insurance coverage issues, prepares coverage opinions and position letters, directs coverage litigation strategy, and advises claims, underwriting, product development, and compliance teams. The role reviews policy forms for regulatory compliance, supports risk transfer and tender strategies, provides legal and coverage guidance, and trains claims staff on policy interpretation, investigations, regulatory compliance, and good-faith claims practices.