Network Security Engineer
Hybrid Work Schedule
Buffalo, NY
Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an experienced Network Security Engineer for our Information Technology team to join our Corporate Headquarters located in Buffalo, New York.
The Network Security Engineer will become part of a dedicated Information Technology team focusing on the overall security and operation of the network to include reviewing and recommending cost effective, efficient and secure transfer of voice and data communications to and from the infrastructure.
Merchants Insurance Group is rated A- (Excellent) with a stable outlook by A.M. Best and is consistently recognized as a top employer and high-performing organization. Recent honors include:
- Best Places to Work in Western New York (Buffalo Business First, 2023–2026)
- Fast Track Company (2019–2025) and Top Private Company (2019–2025)
- Ward’s 50® top-performing property-casualty insurer (2021–2024)
- Ivans Spark Award for Innovation (2024–2025)
- Named to Newsweek and Statista’s America’s Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated
We offer a hybrid work schedule, requiring two full days per week in the office, with flexibility to work remotely or in office the remaining days. This model supports collaboration while providing flexibility and work-life balance.
Essential Duties and Responsibilities include, but are not limited to:
- Responsible for Level 2 help desk service by troubleshooting network and telecom problems with quick and appropriate resolution, identifying root cause and coordinating with vendors for outside support if necessary.
- Provides analysis and monitoring of network infrastructure.
- Responsible for installing and managing networking and voice equipment including but not limited to VoIP systems, Routers, Firewalls, Switches, and any other security devices necessary to guarantee the security of our environments.
- Responsible for performing active network monitoring, security scans, performance tests, capacity planning, historical trends and baseline statistics.
- Maintains security updates.
Qualifications & Skills:
- Qualified candidates will have a 4 year degree or equivalent work related experience.
- 5 years progressive experience in telecommunications field maintaining medium to large infrastructure, switches, routers, VoIP.
- Ability to plan and prioritize tasks and coordinate installations.
- Network knowledge of Cisco routers, Cisco ASA, Cisco Firepower, Cisco switches, Cisco CUCM, RADIUS, network security or equivalents.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
Merchants Insurance Group Pay information:
Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $75,000 - $95,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications.
Merchants Insurance Group Benefits:
- Welcoming and positive work environment.
- Flexible work arrangements, including flex scheduling and summer hours.
- Hybrid work schedule. The Hybrid work schedule will require two full days per week in the office, with the option of working the remaining days per week at home or in the office.
- Generous paid time off package.
- Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
- Outstanding company bonus program.
- Tuition Reimbursement.
And many more exciting company benefits!!
Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Merchants Insurance Group supports a safe workplace through pre-employment background screenings.
Qualifications Experience Preferred 5 years progressive experience in telecommunications field maintaining medium to large infrastructure, switches, routers, VoIP. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Four-year degree or equivalent work-related experience
- Five years of progressive telecommunications experience maintaining medium to large infrastructure, switches, routers, and VoIP
- Ability to plan and prioritize tasks and coordinate installations
- Knowledge of Cisco routers, Cisco ASA, Cisco Firepower, Cisco switches, Cisco CUCM, RADIUS, and network security or equivalent technologies
- Strong organizational and time management skills
- Excellent verbal and written communication skills
What We Do
For more than 100 years, Merchants Insurance Group has provided quality property and casualty insurance to protect your business, home and car. Our mission is to be the property and casualty insurance company independent agents trust most to serve their valued customers. We sell our products through a network of independent insurance agents because we believe they provide policyholders with a broad range of products and insurance expertise. Merchants Insurance Group provides financial protection to policyholders in the Northeastern, Mid-Atlantic, and North Central United States. Merchants Insurance Group is comprised of Merchants Mutual Insurance Company and Merchants Preferred Insurance Company. Both companies are rated "A-" by the A.M. Best Company, a global credit rating company that focuses on the insurance industry. We are headquartered in Buffalo, New York and have offices in Buffalo and Hauppauge, New York; Bedford, New Hampshire; and Mt Laurel, New Jersey. Customer service, competitive rates, personalized attention and quality products make Merchants Insurance Group the insurance company of choice!
