Product Manager – Commercial Lines
Hybrid Work Schedule
Buffalo, NY
At Merchants Insurance Group, we're looking for a strategic and results-oriented professional to help shape the future of our insurance product portfolio. As a Product Manager for commercial package and middle market, you will lead the performance, strategy, and growth of assigned product lines, driving initiatives that enhance profitability, improve loss outcomes, and strengthen our competitive position in the marketplace.
In this highly visible role, you'll collaborate across Underwriting, Actuarial, Claims, Distribution, and other key business areas to identify opportunities, solve complex challenges, and deliver meaningful business results. Success requires a strong blend of analytical thinking, business acumen, and influence—leveraging data, expertise, and relationships to align stakeholders and execute winning strategies.
The ideal candidate brings product management experience within the insurance industry, a passion for data-driven decision-making, and the ability to balance competing priorities in a fast-paced environment. Candidates with underwriting and/or actuarial experience will be especially well-positioned to thrive in this role.
If you're looking for an opportunity to make a measurable impact, collaborate with talented professionals, and help drive the continued success of Merchants Insurance Group, we encourage you to apply.
Essential Duties and Responsibilities include, but are not limited to:
Product Strategy, Portfolio Management & Performance
- Serve as the business owner for assigned product lines, accountable for profitability, growth, retention, and overall portfolio performance
- Drive production goals for assigned product lines by monitoring performance, partnering with regional teams to identify opportunities and challenges, and implementing targeted actions to improve results.
- Conduct competitive, market, and industry analysis to identify emerging trends, customer demands, and strategic opportunities.
- Lead state rate and form filings in partnership with Actuarial Team.
- Ensure adherence to regulatory requirements and internal governance standards.
Product Development & Innovation
- Lead the end-to-end product lifecycle for assigned products, from strategy and prioritization through implementation, monitoring, and continuous improvement.
- Oversight of day-to-day management of assigned product lines, with hands-on involvement across all aspects of the product lifecycle.
- Partner with technology and operational teams to improve product capabilities, streamline processes, and enhance customer and agent experience.
- Analyzes performance across key dimensions and leverages insights to recommend and implement actions that improve results.
- Identifies and develops new product opportunities, coverage enhancements, and endorsements to strengthen profitability and expand market presence.
Cross-Functional Leadership & Production Management
- Lead cross-functional product initiatives, ensuring alignment, accountability, and timely execution across internal and external stakeholders.
- Influence decision-making and drive outcomes without direct authority in a matrixed environment.
- Partner with regional leadership and distribution teams to achieve production goals and optimize growth.
- Identify production challenges and growth opportunities through ongoing performance monitoring and stakeholder engagement.
- Support field teams through product education, performance insights and consultation on market opportunities and challenges.
Qualifications & Skills:
PREFERRED EDUCATION AND EXPERIENCE
- Bachelor’s degree in related field.
- 5+ years of insurance product management, underwriting, or actuarial experience
- Experience working across functions and influencing outcomes without direct authority; or
- Combination of above education and experience
PREFERRED KNOWLEDGE & ABILITIES
- Exceptional analytical and critical thinking skills, with the ability to translate complex data into actionable insights.
- Excellent communication and organizational skills.
- Product management, underwriting, and/or actuarial experience, ideally within the relevant insurance product line.
Merchants Insurance Group Benefits:
- Welcoming and positive work environment.
- Flexible work arrangements, including flex scheduling and summer hours.
- Hybrid work schedule
- Colleague Appreciation Events.
- Competitive pay scale.
- Generous paid time off package.
- Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
- Outstanding company bonus programs.
- Tuition Reimbursement.
And many more exciting company benefits!!
Salary Range: $133,000 - $155,000
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 5+ years of commercial lines product management experience
- 5+ years of insurance product management, underwriting, or actuarial experience
- Bachelor's degree in a related field
- Experience working across functions and influencing outcomes without direct authority
- Exceptional analytical and critical thinking skills
- Excellent communication and organizational skills
- Product management, underwriting, or actuarial experience within the relevant insurance product line
What We Do
For more than 100 years, Merchants Insurance Group has provided quality property and casualty insurance to protect your business, home and car. Our mission is to be the property and casualty insurance company independent agents trust most to serve their valued customers. We sell our products through a network of independent insurance agents because we believe they provide policyholders with a broad range of products and insurance expertise. Merchants Insurance Group provides financial protection to policyholders in the Northeastern, Mid-Atlantic, and North Central United States. Merchants Insurance Group is comprised of Merchants Mutual Insurance Company and Merchants Preferred Insurance Company. Both companies are rated "A-" by the A.M. Best Company, a global credit rating company that focuses on the insurance industry. We are headquartered in Buffalo, New York and have offices in Buffalo and Hauppauge, New York; Bedford, New Hampshire; and Mt Laurel, New Jersey. Customer service, competitive rates, personalized attention and quality products make Merchants Insurance Group the insurance company of choice!
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