Jobs at Massive Rocket | Global Braze & Snowflake Agency

Leads CRM outcomes for strategic client accounts, serving as the primary Braze expert and shaping CRM and analytics roadmaps. Manages delivery priorities, client relationships, team performance, and complex decisions while mentoring team members. Uses data to support recommendations, handles challenging conversations, and contributes to case studies, pitches, hiring, and practice growth in a fast-paced agency or MarTech environment.

Leads complex CRM consulting projects from scoping through implementation, with emphasis on Braze, integrations, audits, customer journeys, data-driven campaign optimization, and quality assurance. Supports pre-sales, client workshops, and strategic advisory engagements while managing and mentoring CRM team members. Collaborates with strategy, development, data, and engineering teams to deliver customized CRM solutions and measurable client outcomes.

Leads complex, multi-workstream client engagements from planning through delivery, managing timelines, dependencies, risks, budgets, quality, governance, and client satisfaction. Owns account P&L, forecasting, margins, revenue recognition, and change requests. Coordinates global delivery teams, develops project managers, contributes to proposals and account growth, and improves delivery processes using AI tools, dashboards, and project data.

Develop and shape CRM strategies with the Principal CRM Strategist; translate frameworks into actionable plans; run client and strategy sessions; support pitches using data and insight; align recommendations with KPIs and ROI; hand over plans to execution teams to drive measurable client success.

Leads the execution and optimization of multi-channel CRM campaigns in Braze, including segmentation, personalization, automation, customer journeys, QA, reporting, and data analysis. Partners with clients, strategists, project managers, and technical teams to translate business objectives into effective CRM solutions. Supports platform configuration, campaign performance improvement, delivery-process optimization, and ongoing adoption of CRM best practices.

Design and optimize Snowflake data models, customer 360 views, identity resolution, segmentation, and CDP-ready schemas. Build pipelines syncing customer data to Braze, Hightouch, and related platforms. Improve performance, cost efficiency, data quality, governance, consent management, and audience activation while collaborating with CRM, marketing, analytics, and technical stakeholders.

Lead design, execution, QA, and optimisation of multi-channel CRM campaigns (email, SMS, push, WhatsApp, content cards) in Braze. Translate strategy into platform implementations, manage customer data/segmentation, report on performance, and act as a client-facing delivery expert to improve platform utilisation and campaign outcomes.

Drive new business across the US by owning the full sales cycle: outbound prospecting, discovery, MEDDPICC qualification, proposal, negotiation, and close. Build relationships with enterprise stakeholders, collaborate with internal strategy and delivery teams to craft solutions, maintain HubSpot CRM hygiene and forecasting, represent the company at events, and meet pipeline and revenue targets.

Develop and deliver CRM strategies for clients, translating complex frameworks into actionable execution plans. Lead client sessions, uncover challenges, support data-driven pitches, and facilitate CRM strategy workshops. Align lifecycle marketing recommendations with KPIs, ROI goals, audience selection, next-best actions, content, and timing. Collaborate with CRM execution teams and senior strategists to drive measurable client outcomes.