Jobs at Massive Rocket | Global Braze & Snowflake Agency

Lead design, execution, QA, and optimisation of multi-channel CRM campaigns (email, SMS, push, WhatsApp, content cards) in Braze. Translate strategy into platform implementations, manage customer data/segmentation, report on performance, and act as a client-facing delivery expert to improve platform utilisation and campaign outcomes.

Plan, configure, execute, and optimize multichannel CRM campaigns in Braze for agency clients. Responsibilities include audience segmentation, personalization, campaign QA, data analysis, reporting, client collaboration, and translating established strategies into effective email, SMS, push, content card, and WhatsApp initiatives.

Lead scalable data engineering initiatives for multiple clients by designing ETL/ELT pipelines, data models, integrations, and reliable workflows using Snowflake, SQL, Python, and dbt. Improve performance, data quality, testing, and cost efficiency while supporting Braze, CRM, CDP, analytics, and customer engagement use cases. Provide technical leadership, collaborate across teams, translate business requirements into data solutions, and evaluate AI and emerging technologies.

Leads client discovery, data architecture design, identity resolution, migrations, and technical roadmaps for marketing and customer data ecosystems. Integrates Snowflake, Databricks, CDPs, MarTech, CRM, and analytics platforms while guiding data engineering teams on pipelines, governance, quality, and performance. Mentors technical teams, leads workshops and reviews, supports client proposals, and translates complex architectures into measurable business outcomes.

Own strategic client relationships as the primary commercial and strategic contact. Manage account health, renewals, upsells, profitability, risks, governance, and executive reviews while coordinating internal delivery teams. Translate technical, data, marketing, and delivery work into business outcomes, identify expansion opportunities, and grow enterprise client partnerships across markets and capabilities.

Design and optimize Snowflake data models, pipelines, and customer data foundations for CRM, personalization, segmentation, and audience activation. Build customer 360 views, identity resolution frameworks, CDP-ready schemas, and integrations with Braze, Hightouch, and related platforms. Ensure performance, data quality, governance, consent compliance, and scalability while partnering with CRM, marketing, analytics, and technical stakeholders.

Lead complex CRM consulting engagements for major clients, providing senior technical and strategic direction across Braze, segmentation, experimentation, loyalty, measurement, and lifecycle journeys. Use SQL, Liquid, and HTML to build solutions, measure revenue and retention impact through testing, and advise senior stakeholders. Establish CRM best practices, create frameworks and training, mentor consultants, contribute to pitches, and lead discipline-wide quality standards while remaining an individual specialist rather than a people manager.

Design and optimize Snowflake data models, customer data foundations, identity resolution, segmentation, and CDP-ready schemas. Build pipelines connecting customer data to Braze, Hightouch, and other engagement platforms. Support customer 360 views, consent management, data governance, quality, performance, and cost optimization while collaborating with CRM, analytics, marketing, and technical stakeholders.

Design and optimise Snowflake architectures and customer data foundations to support segmentation, personalisation, and audience activation. Build pipelines and reverse-ETL flows to Braze, Hightouch, and CDPs, implement identity resolution and consent frameworks, ensure data quality and governance, and collaborate with CRM, analytics, and marketing teams to enable multi-channel customer engagement and scalable customer 360 solutions.

Leads CRM outcomes for strategic client accounts, serving as the primary Braze expert and shaping CRM and analytics roadmaps. Manages delivery priorities, client relationships, team performance, and complex decisions while mentoring team members. Uses data to support recommendations, handles challenging conversations, and contributes to case studies, pitches, hiring, and practice growth in a fast-paced agency or MarTech environment.

Develop and shape CRM strategies with the Principal CRM Strategist; translate frameworks into actionable plans; run client and strategy sessions; support pitches using data and insight; align recommendations with KPIs and ROI; hand over plans to execution teams to drive measurable client success.

Drive new business across the US by owning the full sales cycle: outbound prospecting, discovery, MEDDPICC qualification, proposal, negotiation, and close. Build relationships with enterprise stakeholders, collaborate with internal strategy and delivery teams to craft solutions, maintain HubSpot CRM hygiene and forecasting, represent the company at events, and meet pipeline and revenue targets.

Develop and deliver CRM strategies for clients, translating complex frameworks into actionable execution plans. Lead client sessions, uncover challenges, support data-driven pitches, and facilitate CRM strategy workshops. Align lifecycle marketing recommendations with KPIs, ROI goals, audience selection, next-best actions, content, and timing. Collaborate with CRM execution teams and senior strategists to drive measurable client outcomes.