Teams at Massive Rocket | Global Braze & Snowflake Agency

Leads CRM outcomes for strategic client accounts, serving as the primary Braze expert and shaping CRM and analytics roadmaps. Manages delivery priorities, client relationships, team performance, and complex decisions while mentoring team members. Uses data to support recommendations, handles challenging conversations, and contributes to case studies, pitches, hiring, and practice growth in a fast-paced agency or MarTech environment.

Leads complex CRM consulting projects from scoping through implementation, with emphasis on Braze, integrations, audits, customer journeys, data-driven campaign optimization, and quality assurance. Supports pre-sales, client workshops, and strategic advisory engagements while managing and mentoring CRM team members. Collaborates with strategy, development, data, and engineering teams to deliver customized CRM solutions and measurable client outcomes.

Leads complex, multi-workstream client engagements from planning through delivery, managing timelines, dependencies, risks, budgets, quality, governance, and client satisfaction. Owns account P&L, forecasting, margins, revenue recognition, and change requests. Coordinates global delivery teams, develops project managers, contributes to proposals and account growth, and improves delivery processes using AI tools, dashboards, and project data.