Teams at Massive Rocket | Global Braze & Snowflake Agency

Lead design, execution, QA, and optimisation of multi-channel CRM campaigns (email, SMS, push, WhatsApp, content cards) in Braze. Configure and customise platforms, build segments and personalised journeys, analyse customer data and campaign performance, produce reports, and act as a client-facing delivery expert to align strategy with flawless execution.

Lead planning, execution, QA, and optimisation of multi-channel CRM campaigns (email, SMS, push, WhatsApp, content cards) in Braze. Translate strategy to delivery, manage customer data and segmentation, report on performance, and partner with clients and cross-functional teams to improve platform use and campaign outcomes.

Develop and shape CRM strategies with the Principal CRM Strategist; translate frameworks into actionable plans; run client and strategy sessions; support pitches using data and insight; align recommendations with KPIs and ROI; hand over plans to execution teams to drive measurable client success.