The Role
Own strategic client relationships as the primary commercial and strategic contact. Manage account health, renewals, upsells, profitability, risks, governance, and executive reviews while coordinating internal delivery teams. Translate technical, data, marketing, and delivery work into business outcomes, identify expansion opportunities, and grow enterprise client partnerships across markets and capabilities.
Summary Generated by Built In
Who Are Massive Rocket?
Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.
Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.
Who Are We Looking to Add to Our Team?
We’re looking for an Account Manager to own and grow relationships with our strategic clients. You’ll be the senior day-to-day contact, connecting client priorities with our Strategy, Delivery, Programme Management, and specialist teams.
This role combines client leadership, commercial ownership, and account growth, ensuring clients see measurable value while identifying opportunities to deepen our partnerships.
What Will You Do?
- Own strategic client relationships, building trusted connections across senior, regional, and market stakeholders.
- Act as the primary commercial and strategic point of contact, managing priorities, risks, escalations, and opportunities.
- Lead client status meetings, account reviews, governance forums, and Executive Business Reviews.
- Coordinate internal teams to ensure client priorities are clearly understood, appropriately scoped, and delivered effectively.
- Develop strategic account plans covering stakeholders, client priorities, renewals, risks, and growth opportunities.
- Identify and lead renewals, upsells, extensions, and expansion opportunities across markets, brands, teams, and capabilities.
- Maintain visibility of account health, pipeline, revenue, profitability, client satisfaction, and commercial risks.
- Translate complex delivery, data, marketing, and technical work into clear business outcomes and recommendations for senior clients.
What Makes You a Great Fit
- Strong experience in Account Management, Client Services, Customer Success, or Strategic Account Management.
- Proven experience managing enterprise or strategic client relationships and senior stakeholders.
- Strong commercial acumen with experience across renewals, upsells, forecasting, and account profitability.
- Experience managing complex, multi-workstream client programmes in an agency, consultancy, MarTech, SaaS, or technology environment.
- Excellent stakeholder management, communication, negotiation, and problem-solving skills.
- Commercially minded with a track record of identifying growth opportunities and expanding client relationships.
- Comfortable translating technical and delivery topics into clear business outcomes and ROI.
- Highly organised, proactive, and able to manage multiple strategic accounts and competing priorities.
Desirable
- Experience selling Braze, Snowflake, Hightouch, Databricks, CDPs, or related Martech and data solutions
- Experience selling into QSR, Retail, Hospitality, Financial Services, or Enterprise Digital Transformation programmes
- Experience working within partner-led sales motions and co-selling with technology vendors
- Existing network of enterprise buyers within the US market
- Familiarity with modern customer engagement, loyalty, and composable data architectures
Why You’ll Love Working Here
• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else
• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win
• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond
• Remote‑First for Life – Work from wherever you feel your best
• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter
• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable
A Few Things to Know Before We Get Started
Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work
Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment
ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill)
References – We may request two references, so have names, relationships, and contact details ready
For Contractors – Proof of incorporation and up‑to‑date insurance is required
A Quick Note on Applications
We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time.
Skills Required
- Experience in account management, client services, customer success, or strategic account management
- Experience managing enterprise or strategic client relationships and senior stakeholders
- Experience with renewals, upsells, forecasting, and account profitability
- Experience managing complex, multi-workstream client programs in an agency, consultancy, MarTech, SaaS, or technology environment
- Strong stakeholder management, communication, negotiation, and problem-solving skills
- Track record of identifying growth opportunities and expanding client relationships
- Ability to translate technical and delivery topics into business outcomes and ROI
- Ability to manage multiple strategic accounts and competing priorities
- Experience selling Braze, Snowflake, Hightouch, Databricks, CDPs, or related MarTech and data solutions
- Experience selling into QSR, retail, hospitality, financial services, or enterprise digital transformation programs
- Experience with partner-led sales motions and co-selling with technology vendors
- Existing network of enterprise buyers within the US market
- Familiarity with modern customer engagement, loyalty, and composable data architectures
- Valid work visa; employer does not offer sponsorship
Am I A Good Fit?
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The Company
What We Do
Global Braze Agency, Massive Rocket, offers full-service solutions for businesses (Data, Engineering & CRM). We help our customers use data to understand their customers and automate communications across channels. We Grow Customer Lifetime Value. Our Global Delivery Centres support the most sophisticated customers in the world across the US, EMEA and APAC regions. Automate your end-to-end customer experience with our key services: Marketing Technology Stack Design Customer Engagement (CRM) Data Warehouse Management (DW) Customer Data Management (CDP) We extend your team with specialists Strategy | Planning | Setup | Integration | Execution As a consultancy, we deliver solutions that don’t just help digital marketing teams achieve their goals but also generate predictable growth. We adopt and implement new-age solutions that fulfil the needs of the new-age customer-centric companies. We are proud to be the technology partners of the leading technology solution providers in the industry: 1. Braze (One of the 4 Certified Level 4 “Orbit” Braze Partners) 2. mParticle (Solutions Partner of the Year) 3. Snowflake 4. Segment Get in touch to know more
