Jobs at Lyra Health

The VP of Client Services will lead the strategic vision and operations of the Care Navigator Team, focusing on service excellence, data analytics, and cross-functional collaboration to enhance member care and drive enterprise growth.

Lead product strategy and execution for data and AI platforms, driving GenAI/LLM initiatives, cross-functional collaboration, responsible AI governance, experimentation (A/B testing), measurement of model impact, and mentoring product teams to embed scalable ML capabilities into clinical and member experiences.

Support European commercial growth through content creation and execution: coordinate bimonthly newsletters, produce client-ready slide decks, manage localized LinkedIn posting and translations for several markets, run paid and organic LinkedIn lead-generation campaigns, and act as day-to-day liaison with the SEO agency to implement website/content recommendations.

Provide short-term, solution-focused counselling to employees via in-person, virtual, and phone modalities; complete clinical documentation within 24 hours; follow Lyra EAP protocols for case authorization, safety, and SLAs; maintain ethical boundaries, non-solicitation, and centralized billing; collaborate with clinical oversight and network teams to deliver workplace wellness and EAP services.

Provide short-term, solution-focused counseling to employees via in-person, virtual, and phone sessions. Maintain 24-hour documentation, follow EAP authorization and safety protocols, adhere to non-solicitation and billing policies, and collaborate with Lyra teams to ensure clinical quality and SLA compliance.

The Operations Associate II will manage training onboarding logistics, facilitate training sessions, support providers, and optimize operational processes within the Provider Enablement team.

Lead and grow a team of Customer Success Managers to drive member engagement, retention, revenue expansion, and KPI accountability. Manage forecasting, risk mitigation, executive client engagement, cross-functional collaboration, reporting, and escalations across employer-sponsored health segments.

Provide brief, solution-focused counselling to employees via in-person, virtual, and phone sessions; complete clinical documentation within 24 hours; follow Lyra's verification, safety, billing, and non-solicitation protocols; collaborate with clinical oversight and operations to maintain quality and SLAs.

The Global Controller oversees financial integrity, compliance, and strategic leadership, managing accounting, procurement, and facilities for Lyra Health.

Provide short-term, goal-oriented counseling (1–8 sessions) to corporate employees and dependents using evidence-based therapies (CBT, SFBT, ACT). Manage caseloads via Lyra's secure platform, adapt care culturally and linguistically, and maintain administrative compliance while working flexibly as a contracted affiliate.

Provide comprehensive neuropsychological evaluations and collaborate with clients and families. Interpret test batteries, oversee psychometrists, and collaborate with multidisciplinary teams.

Provide short-term, goal-oriented counseling (typically 1–8 sessions) to employees and dependents via Lyra's platform. Use evidence-based modalities (CBT, SFBT, ACT) in an EAP context, maintain case notes and scheduling on Lyra's secure digital tools, and comply with global data privacy standards while managing an autonomous contractual caseload.

Contracted affiliate manages an independent clinical caseload, providing short-term (typically 1–8 sessions) evidence-based counseling (CBT, SFBT, ACT) to corporate employees and dependents for mild-to-moderate mental health issues. Use Lyra's secure digital platform for scheduling, notes, and data privacy compliance while maintaining a confidential telehealth setup and local professional registration.

Contract clinician manages a private caseload providing short-term (1–8 sessions) evidence-based counseling (CBT, SFBT, ACT) to employees and dependents, using Lyra's platform for scheduling, notes, and privacy, adapting care to Senegal's cultural context and meeting regulatory and telehealth requirements.

Provide culturally responsive therapy for clients in Bangkok. Responsibilities include managing caseloads, offering evidence-based treatments, and working independently as a licensed clinician.

Lead design, training, fine-tuning, and deployment of ML and generative models (LLMs, diffusion). Build scalable MLOps pipelines, vectorization and data ingestion, integrate models into microservices for low-latency inference, implement evaluation/alignment/bias-mitigation, optimize models (quantization, distillation), and mentor engineers while influencing the AI product roadmap.

Manage end-to-end global tax compliance including corporate and VAT/GST filings, US state tax obligations, tax process documentation, audit readiness, governance improvements, tax reporting, cross-functional tax support, and automation initiatives to scale the tax function.

Lead and develop a Customer Success team serving key global mental-health/EAP clients. Own portfolio retention, renewals, risk mitigation, financial oversight, strategic upsell, implementations, and executive QBRs. Provide market insight for India, collaborate with sales and BI, and drive process improvements, workshops, and customer advocacy.

The Affiliate Psychology Counsellor provides in-person counseling services, manages client scheduling, and handles session confirmations, while ensuring timely data updates and maintaining excellent communication with clients.

Support GTM by owning pricing operations: translate pricing models into sellable structures, produce quotes and proposals, advise Sales and Customer Success on deal structure, streamline quote-to-cash, and manage cross-functional deadlines to drive scalable growth.