Jobs at Lyra Health

Gestiona cuentas corporativas que utilizan programas de asistencia al empleado y soluciones de bienestar. Coordina clientes, proveedores y equipos internos; supervisa talleres, campañas, reportes, métricas de adopción, satisfacción y renovaciones. Adapta programas a las necesidades organizacionales, mantiene actualizada la información operativa y apoya la respuesta ante eventos traumáticos severos. El puesto es remoto con un día presencial semanal en Ciudad de México.

Provides brief legal consultations to clients in the Philippines through telephonic sessions. Responsibilities include managing referrals and scheduling, maintaining accurate documentation, protecting confidentiality, following ethical and professional standards, using digital case-management tools, and coordinating with Lyra’s care and operations teams. The consultant works independently while supporting a remote service-delivery network.

Provides brief financial consultations to clients in the Philippines through telephonic sessions. Responsibilities include scheduling sessions, maintaining accurate documentation, meeting professional and ethical standards, using digital case-management tools, and coordinating with Lyra’s care and operations teams to support effective service delivery and client experience.

Manages the Payer Integration team, leading health plan integrations, customer implementations, and strategic payer partnerships. Serves as the subject-matter expert for health plan integration, supports sales and product development, resolves setup challenges, and advises on billing. Collaborates with Billing, Marketing, Product, Customer Support, providers, and health plans to improve member experiences, develop scalable processes, and support future healthcare products.

Supports the Chief People Officer through complex calendar and travel coordination, confidential HR information management, executive communications, board and committee preparation, and stakeholder alignment. Oversees Santa Monica office operations, including facilities, vendors, access badges, supplies, catering, mail, events, budgets, expenses, and workplace logistics. Serves as an on-site company ambassador and supports a welcoming, productive hybrid workplace.

Lead payer contracting strategy and execution for Lyra Health’s health plans and health systems business. Negotiate complex fee-for-service and value-based agreements, expand payer coverage, build relationships with national and regional health plans, and coordinate market activation across business development, operations, and clinical teams. Analyze reimbursement trends, competitive intelligence, network adequacy, and contracting KPIs to optimize access and support growth.

Provides short-term, evidence-based counseling to employees and dependents through Lyra’s clinical network. Manages an independent caseload, conducts telehealth and in-person sessions, maintains case notes, follows privacy requirements, and uses structured interventions for stress, burnout, grief, relationship issues, anxiety, and depression.

Owns the development, commercialization, performance, and lifecycle of new health plan and health system solutions. Responsibilities include solution packaging, pricing, positioning, sales enablement, customer engagement, KPI management, and roadmap influence. The role partners cross-functionally with Sales, Product, Clinical, Finance, Network, Marketing, and Enablement teams to launch and optimize technology-enabled services.

Leads Lyra Health’s AI/ML engineering roadmap, scales and mentors machine learning teams, and drives production-grade systems for clinical applications. Responsibilities include people leadership, quarterly planning, technical architecture, design reviews, model governance, ML SDLC oversight, and deployment of reliable microservices on Kubernetes. The role partners with product, data science, and clinical stakeholders while ensuring safety, operational excellence, cloud scalability, and compliance for sensitive healthcare data.

Drive go-to-market planning and operations initiatives that support profitable growth. Responsibilities include territory planning, account assignments, pipeline and forecast analysis, customer segmentation, quota and booking analysis, dashboard development, business case creation, operating goal setting, and cross-functional program management. The role partners with sales, marketing, customer success, product, finance, analytics, and clinical operations to optimize GTM efficiency, revenue growth, investments, and scalable operating processes.

Administers Lyra Health’s variable compensation program for sales and customer success teams. Responsibilities include calculating and auditing incentive payouts, managing CaptivateIQ integrations and payout logic, maintaining sales data integrity, developing commission dashboards, modeling compensation plans, supporting audits, optimizing workflows, and advising sales representatives on commission policies and inquiries.

Provide frontline technical support to providers and clients by managing ticket queues, meeting response SLAs, troubleshooting hardware and platform issues, maintaining technical FAQs, answering programmatic questions, escalating complex issues, and training new providers. The role requires strong communication, remote troubleshooting, ticketing-system expertise, platform knowledge, and familiarity with Jira. Preferred experience includes SQL Server, Salesforce, Chromebook support, Sentry, and Mixpanel.

Leads engagement strategy and a team of seven marketing professionals delivering data-driven member communication programs. Owns annual planning, budgets, operational governance, AI integration, scalable marketing playbooks, performance analysis, and targeted account interventions. Partners with Customer Success, Operations, Product, Brand Marketing, Analytics, and Finance to improve utilization, customer outcomes, retention, and operational efficiency across complex employer accounts.

Develop and optimize global Employer Solutions pricing strategy to drive revenue, retention, and profitability. Analyze market and customer data, build financial models, translate pricing into sellable structures, and guide deal strategy. Partner cross-functionally with Finance, Product, Sales, Customer Success, Clinical Operations, and Product Marketing on quoting tools, deal desk parameters, enablement, and operational scalability.

Lead Lyra Health’s enterprise strategic planning, business unit alignment, M&A strategy, market-entry initiatives, competitive positioning, and executive communications. Partner with senior leaders across employer, health plan, and health system businesses to develop growth strategies, investment theses, operational models, and value-creation plans. Prepare materials for the board, executives, and investors while managing and mentoring strategy team members.

The Corporate Strategy Manager builds financial models, forecasts, and unit economics analyses; tracks competitors, market trends, and regulatory changes; evaluates M&A and build-versus-buy-versus-partner opportunities; supports annual planning; and develops executive-ready PowerPoint presentations. The role partners across business units to turn quantitative and market insights into strategic recommendations for growth, investment, product, and market-entry decisions.

Supervise payer enrollment operations, including provider enrollments, revalidations, roster submissions, demographic updates, CAQH maintenance, and payer issue resolution. Lead enrollment staff, monitor application statuses and participation requirements, maintain accurate records, coordinate with credentialing, contracting, billing, compliance, and revenue cycle teams, and improve workflows through process development, reporting, and automation. Ensure providers remain active, compliant, and revenue-ready across contracted payer networks.

Provide structured counseling and psychotherapy to adult clients through the Lyra Health Canada affiliate network. Deliver evidence-based, culturally competent care using modalities such as ACT, CBT, CPT, and DBT; manage clinical risk and crises; maintain confidential clinical notes; and follow Lyra protocols and service standards. Providers must be independently licensed, use a secure virtual platform, and may support children, couples, and families. Flexible scheduling and optional in-person office access are provided.

Manage maintenance-focused product releases across web and mobile platforms. Lead acceptance testing, sprint prioritization, incident escalation, stakeholder communications, customer feedback analysis, SLA compliance, and performance reporting. Coordinate with engineering, QA, data, design, and support teams while maintaining documentation, acceptance criteria, system content, and product priorities.

Own channel pricing strategy and operations, including pricing policies, contracting structures, revenue shares, margin monitoring, and deal desk execution. Develop Health Plan and Health System commercial pricing approaches, support new product and international pricing governance, and build dashboards tracking win rates, price realization, and leakage. Partner with GTM, Product, Finance, Legal, and business leaders to protect margins, resolve channel conflicts, and accelerate growth.