Legal Operations Specialist

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role

You will be a critical team member on Lyra’s Legal team to support its growing operations for its commercial contracting team, fulfilling Lyra’s mission to bring mental and emotional health solutions to large employers across the country. This is a full-time, fully-remote role based in the United Kingdom; occasional travel to the London office may be required for team meetings or to fulfill duties.

You will have at least four years of experience working with a contract lifecycle management tool, such as Ironclad and Salesforce, and technology systems to improve legal team efficiencies, among other things. You will support the commercial contracting team and others on the legal team in building scalable processes that increase the team’s efficiency and operational excellence. You will have experience optimizing the capabilities of management systems such as CLM, Ironclad, Salesforce, and other records management systems, and can work independently with limited day to day oversight. 

The ideal candidate is highly proactive, extremely organized, and thrives in a fast-paced and exciting environment. You must have flexibility to adapt to changing priorities, business drivers and organizational needs. We are seeking a results-oriented professional with effective execution skills, the ability to operate autonomously and work proactively with various teams across the organizations. 

Responsibilities

• Support Legal, Privacy and Compliance team members in the UK and globally, with documentation required for day-to-day business, such as reviewing materials as a point of intake for the team, coordinate assignments and signatures
• Help with organisation and availability of commercial contracts and any other legal files and databases, especially enabling availability of contracts for Finance team and auditors, as well as data to effect
• Support CLM tool for the international commercial contracts, including management of intake questions, initial review of contracts, and signature routing
• Works with Legal team members as well as cross-functional stakeholders (e.g., customer success, sales), to identify opportunities to enhance workflows while simultaneously managing internal operations
• Support ad-hoc projects and maintain contract and other legal documentation metadata for compliance and audit purposes
• Provides training and support on the CLM and other aspects of commercial contracting operations
• Support with insurance renewals, including tracking of policies, COI, notices to insurers and/or brokers, and gathering information required for review of policies
• Support with filling out and responding on various third-party forms, questionnaires, KYC documentation requests, develop a playbook for recurring questions. 
• Keep current on the latest legal operations industry trends and developments and provide support to legal team members and internal clients
• Help manage engagements with legal services providers and cost-trsacking
• Partake in any other legal process or workflow development activities 

Qualifications

• Bachelor's degree in law or other related field, or a paralegal certification
• 4+ years of experience with supporting legal operations and legal advisers, at a law firm or in-house legal department 
• Detail-oriented individual with excellent communication skills, interpersonal skills, and drafting experience. Ability to review and draft documents within the relevant skillset.
• Experienced with “triage” in a legal and compliance setting, knowing how to direct questions to different members within the team and/or when to escalate issues.
• Experience with legal management tools such as contracts management and CRM systems (such as Ironclad and Salesforce), knowledge management solutions, electronic signature software (e.g., DocuSign), supplier/procurement software and task management systems (e.g. Asana). Knowledge of Brightflag and ServiceNow would be a plus.
• Comfortable enough with technology to be able to communicate effectively with non-technical teams; ability to quickly learn new software or technology.
• An entrepreneurial, ownership mentality with an ability to handle competing priorities in a dynamic environment.
• Exceptional listening and collaboration skills, and a demonstrated ability to navigate difficult issues and multiple partners.
• Ability to operate autonomously while being a team player who brings a positive attitude to the workplace.
• Experience in developing reports that not only inform but drive decision making and action.
• Sense of humor. 

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.