Account Manager - Belgium

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 17 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Job

The Account Manager’s primary role is the management of relationships with existing clients within Belgium. The role involves account management, customer support, and business development to ensure client satisfaction, retention, and growth of the business.

Responsibilities:

• Account Management 
• Serve as the primary point of contact for assigned accounts, building and maintaining strong, long-term relationships.
• Understand client needs and objectives to ensure that our products and services meet their requirements.
• Regularly review account performance and provide clients with strategic insights and recommendations.
• Address any issues or concerns promptly, ensuring a high level of customer satisfaction.
• Business Development
• Identify and pursue new business opportunities within the region, including market expansion and upselling/cross selling within existing accounts.
• Conduct market research to identify potential clients, industry trends, and competitive landscapes.
• Develop and execute a strategic plan to achieve sales targets and expand the company’s customer base.
• Prepare and present proposals, negotiate contracts, and close deals with prospective clients.
• Work closely with the marketing team to develop targeted campaigns and promotional strategies.
• Financial Management
• Manage account budgets and sales forecasts, ensuring that financial goals are met or exceeded.
• Monitor and report on key performance indicators (KPIs) related to account growth, customer retention, and new business development.
• Provide regular updates to senior management on sales activities, pipeline status, and market conditions.

Qualifications:

• 3+ years of experience in account management, sales, or business development
• Proven track record of managing and growing client accounts while successfully securing new business opportunities.
• Strong understanding of sales processes, contract negotiations, and account management best practices.
• Fluent in English, French and Flemish or Dutch

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."