Jobs at Levin Furniture & Mattress

Provides first-tier hardware and software support to corporate and store users. Receives, prioritizes, documents, troubleshoots, resolves, and escalates help requests through in-person, phone, remote, ticketing, and email channels. Assists with software rollouts, equipment upgrades, repairs, patches, account creation, password resets, and multifactor authentication. Tracks resolutions, tests fixes, follows up with users, analyzes incident trends, and recommends preventive improvements.

Process and enter sales/orders into Storis, verify accuracy, handle high-volume inbound calls and counter inquiries, process payments and financing paperwork, maintain files and documentation, provide clerical support, resolve customer questions and complaints, and meet service and accuracy standards.

Perform clerical and customer service tasks: enter and verify orders in Storis, handle inbound calls and counter inquiries, process payments and financing paperwork, maintain accurate files, and support store staff.

Provide customer service and clerical support for a retail furniture store: enter and verify sales/orders in Storis, handle inbound calls and counter inquiries, process payments and financing paperwork, maintain accurate files, and assist store staff with administrative tasks.

Provide administrative and customer service support for online sales: audit Shopify orders against Storis, process payments and refunds, reconcile accounts, schedule deliveries, investigate fraud, handle high-volume inbound calls/chats, and fulfill orders to initiate third-party funding.

Enter and verify sales and order information in Storis; handle high-volume inbound calls and counter inquiries; process payments, credit applications, and financing paperwork; maintain accurate files and documentation; provide clerical support and customer service; resolve customer questions and discrepancies; perform other assigned office duties.

Enter and verify sales and order information in Storis; process payments, credit applications, and financing paperwork; handle high-volume inbound calls and counter customer service inquiries across channels; maintain accurate files and documentation; provide clerical support to store staff and meet performance standards.