The Role
Provides remote customer support by resolving escalated complaints, handling inbound correspondence, coordinating warranty and repair solutions, scheduling service appointments, processing invoices and work orders, preparing reports, and collaborating with stores and operations teams. Requires accurate documentation, strong communication, multitasking, organizational skills, and proficiency with Microsoft Office and related systems.
Summary Generated by Built In
Levin Furniture & Mattress is Hiring Work from Home Customer Service Specialists!
This is a work from home opportunity. Candidates must be within a 25 mile radius to one of our store locations in order to be considered.
Levin Furniture & Mattress Compensation and Benefits Program:
- PTO - Start accumulating PTO on your FIRST DAY!
- Great Benefits – Medical, Dental, Vision, Life & Disability, 401k, and PTO
- Generous Employee Discount
- Friendly, Supportive Work Environment.
- Growth Opportunities – Levin’s loves to promote from within
Duties and Responsibilities:
- Provides highest level customer support by resolving escalated customer complaints/questions.
- Processes highest volume of inbound calls and other correspondence.
- Negotiates alternative options for warranty with manufactures on behalf of the customer.
- Identifies product trends and communicates concerns to quality team.
- Collaborates with stores, merchandising and other operations departments to quickly solve issues.
- Processes subcontractor invoices.? Identifies and corrects discrepancies.
- Schedules service appointments.
- Prepares reports regarding warranty and repair service using Storis and Company Intranet systems as well as several web-based systems.
- Communicates with internal and external personnel in a professional and timely manner.
- Maintains accurate files and processes in order to maximize productivity.
- Processes open work orders in need of resolution.
- Performs other support as needed.
- Other duties as assigned.
Education and Experience:
- High school diploma or equivalent combination of education and experience.
- Previous clerical experience preferred
Skills and Abilities:
- Excellent verbal and written communication, and listening skills.
- Basic reading and comprehension skills.
- Basic numerical reasoning skills.
- Ability to complete paperwork in an accurate, neat and efficient manner.
- Demonstrated knowledge of software, including Microsoft Office.
- Excellent organizational skills.
- Outstanding customer service skills.
- Ability to multi-task in a fast paced working environment.
- Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.
Physical Demands:
- Ability to remain in a stationary position for an extended period.
- Ability to operate relevant equipment and observe details to complete assigned responsibilities.
Schedule:
- Vary based on business needs, includes Saturday's
Working Environment:
- This position is remote though may need to work from a store or Corporate Office as necessary.
Skills Required
- High school diploma or equivalent combination of education and experience
- Excellent verbal and written communication and listening skills
- Basic reading and comprehension skills
- Basic numerical reasoning skills
- Ability to complete paperwork accurately, neatly, and efficiently
- Knowledge of software, including Microsoft Office
- Excellent organizational skills
- Outstanding customer service skills
- Ability to multitask in a fast-paced working environment
- Previous clerical experience
- Knowledge and demonstrated ability to use Storis, RingCentral Phone System, Package AI Routing Software, and Company Intranet systems
- Ability to remain stationary for extended periods
- Ability to operate relevant equipment and observe details
- Availability to work varying schedules, including Saturdays
- Residence within 25 miles of a Levin Furniture & Mattress store location
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The Company
What We Do
Levin Furniture & Mattress is a family-owned furniture and mattress retailer operating in Pennsylvania and Ohio. The company provides a wide selection of high-quality home furnishings, including living room, bedroom, and dining room sets, as well as mattresses, aimed at fitting various styles and budgets. They are dedicated to offering a large selection of products at affordable prices.
