Jobs at Kuoni Tumlare

Manage end-to-end operations for group tours, specialized travel programs, and complex itineraries across Poland and surrounding countries. Coordinate hotels, transportation, guides, restaurants, attractions, suppliers, sales teams, and other stakeholders. Maintain tour systems, monitor budgets, resolve operational issues, support VIP and technical visits, and ensure high service standards. The role requires extensive tourism and DMC experience, destination knowledge, supplier relationship expertise, and fluency in Polish and English.

Leads the IT Support team and oversees daily service delivery, workload allocation, SLA performance, incident escalation, major incident response, and user satisfaction. Provides technical guidance for Windows, Microsoft 365, identity systems, Intune, Citrix, endpoint devices, networking, and peripherals. Manages staff performance, recruitment, training, resource planning, stakeholder relationships, VIP support, and continuous service improvement.

Manage travel operations including online orders, payments, Japan Rail Pass vouchers, invoices, deliveries, customer and partner communications, itinerary planning, and financial reporting. Provide prompt customer service while coordinating B2C and B2B requests, recommending suitable rail passes, meeting deadlines, and maintaining accurate operational records.

Provides documentation and administrative support to the Sales team, including checking quotes, preparing client offers, managing itinerary updates, and producing Go-Ahead documentation for Operations. The role also supports reporting, competitor and destination analysis, agent profiling, account management, and customer follow-up. Success requires strong organization, attention to detail, multitasking, teamwork, English and Mandarin proficiency, and a service-oriented attitude. European destination knowledge or travel operations experience is advantageous.

Provides documentation and administrative support to the Sales team, including preparing quotes, offers, itineraries, and Go-Ahead documents for Operations. The role also supports customer follow-up, market and competitor analysis, agent profiling, account management, and reporting. Success requires strong organization, attention to detail, communication, multitasking, teamwork, and proficiency in Cantonese, English, and Mandarin.

Manage and grow existing client accounts while acquiring new business in destination management and travel services. Responsibilities include consultative selling, client relationship building, proposals, negotiation, deal closing, competitor and market analysis, account planning, forecasting, sales reporting, and achieving revenue and profit targets. The role also involves resolving client issues, coordinating with internal teams, attending travel fairs, and promoting destinations and products.

Manage destination travel operations for group bookings, including confirming hotels and ground services, controlling deadlines and budgets, updating passenger information, processing cancellations, preparing final documents and invoices, and resolving issues during trips. The role collaborates closely with sales teams, agents, suppliers, and destination offices while completing operational reports and assignments. Candidates should have 1–3 years of operations experience, at least one year in the travel industry, and strong Mandarin and English communication skills.

Manage end-to-end MICE events across Italy, including client requirements, program design, budgeting, vendor negotiation, bookings, execution, onsite supervision, financial administration, and post-event evaluation. Coordinate internal teams, suppliers, agencies, and clients while identifying new business opportunities, maintaining service quality, and implementing best practices. The role requires occasional travel and work outside standard hours during events.

Operate tours according to SOPs, coordinating hotels, transport, suppliers, sales, and destination teams. Manage booking documentation, itinerary changes, flight updates, repricing, service quality, and client support while maintaining accuracy, profitability, and customer satisfaction. The role requires strong organization, communication, numerical accuracy, problem-solving, and the ability to manage multiple time-sensitive bookings in a dynamic travel operations environment.

Prepares and verifies travel quotations, follows up on offers through confirmation, and coordinates go-ahead documentation with Operations. Manages itinerary changes, client amendments, repricing, booking coordination, and sales administration. The role requires accurate documentation, strong communication, timely follow-up, numerical accuracy, and collaboration with international clients and internal teams in a destination management or travel operations environment.

Supports financial management across HR, Finance, and business units through management reporting, variance analysis, budgeting, forecasting, scenario planning, and Group-level reporting. Partners with senior leaders to challenge assumptions, identify risks and opportunities, improve reporting processes, and strengthen financial decision-making and cost ownership.

The Sales Manager will grow business in Spain and Portugal, manage client relationships, and drive group and FIT sales. The role is primarily focused on identifying, coordinating, pricing, and submitting RFPs, followed by client follow-up and performance analysis. Additional responsibilities include prospecting, attending sales trips and travel fairs, maintaining CRM records, coordinating contracting and prepayments, controlling tour revenue, and collaborating with destination offices. Fluency in English and Spanish, tourism industry expertise, strong organization, and at least five years of sales experience are required.

Manage travel-operation quotations, offer follow-ups, group bookings, supplier confirmations, deadlines, budgets, cancellations, invoices, and final travel documentation. Coordinate with sales teams, agents, suppliers, and destination offices; resolve issues during trips; maintain reports and operational records; and support revenue-focused delivery of destination management services.

Manages MICE client accounts by prospecting leads, assessing needs, developing tailored event solutions, preparing proposals, negotiating contracts, and closing sales. Coordinates with internal teams to deliver successful meetings, incentives, conferences, and exhibitions. Maintains client relationships, manages CRM records, responds to group RFPs, tracks sales performance, monitors market trends, and resolves client issues while pursuing revenue and repeat-business targets.

Manage travel-operation quotations, offer follow-ups, service confirmations, deadlines, budgets, group updates, cancellations, invoicing, final documentation, and issue resolution. Collaborate with sales teams, agents, suppliers, and destination-management operations while ensuring accurate bookings and timely delivery. The role also prepares reports, negotiates prices and conditions, controls revenue, supports travelers during trips, and contributes to operational meetings and case studies.

Manage and expand B2B sales across Western India, grow business in tier 2 and 3 cities, maintain key client accounts, coordinate service delivery, support payment collection, and achieve budgeted sales targets. The role requires strong travel-industry sales experience, preferably with international luxury hotel chains or Europe DMCs, and involves frequent travel based on business needs.

Develop and manage travel-industry accounts, acquire new clients, conduct consultative sales, prepare proposals, negotiate deals, and achieve revenue and profit targets. Responsibilities include competitor and market analysis, account planning, forecasting, incentive and markup planning, client relationship management, complaint resolution, and coordination with internal teams. The role also requires attending travel fairs, monitoring sales opportunities, and promoting destinations and products to travel agents.

Supports the Sales team by preparing and revising quotes, producing client offers, managing itinerary changes, and preparing go-ahead documentation for Operations. Provides administrative and documentation support involving market conditions, destination and competitor analysis, agent profiling, account management, and reporting. The role requires strong organization, attention to detail, communication, teamwork, prioritization, and the ability to work independently in a fast-paced environment.

Manage travel-operation quotations, offer follow-ups, service confirmations, deadlines, budgets, cancellations, group documentation, invoicing, and troubleshooting. Collaborate with sales teams, suppliers, destination offices, agents, and clients to ensure accurate and timely delivery of destination-management services. Prepare reports, control revenue, communicate updates, and support group travel operations in an international environment.

Leads the JTB operations team in Rome, coordinating workloads, timelines, suppliers, customer service, profitability, complaints, compliance, reporting, and operational improvements. The role supports team performance through coaching, onboarding, and feedback; collaborates with Sales, Finance, Planning, Customer Service, and suppliers; monitors bookings, deposits, invoices, margins, and tariffs; and ensures Japanese market expectations are met.