About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business / Function
Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.
About the Role
This role is in charge of following up offers, daily operation works and completing assignment and reports to supervisor/operation manager.
Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return
Daily operation works – Ensure all daily operations to be done properly
Complete assignment and reports to supervisor/operation manager
Key Responsibilities
New group bookings, including series and ad hoc
Push confirmation of services, including hotels and ground services
Deadline control
Revenue/budget control
Regular update of sign up pax
Communicate with agents, LPICs and HRD people whenever it needs
Cancel groups when required and follow up cancellation fee if any
Materialize groups when approved by agents and make sure all services to be confirmed properly by
due time
Change services and follow up confirmation by due time
Finalize groups and send out final document to agents
Check BIS reports and create invoices
Trouble shooting while groups are in the trip
Join weekly operation team meeting for information sharing and case study
Complete assignment and reports to supervisor/operation manager
Internal Communication
Clear, open and effective communication with Destination Management Office Operations
Collaboration with Sales teams
Price and condition negotiations with clients and Destination Management Office
Other duties as and when assigned by manager.
We Are Looking for a Person is:
· A good team player.
· Communicative.
· Willing to learn.
· Self-motivated.
· With excellent attention to detail.
· With good communication skills.
· With critical thinking.
· Able to work independently with minimum supervision
· Able to work in a team and a collaborative environment.
· 1~3 years working experience of operations
· At least 1 year working experience in Travel industry, with Europe destinations groups travel operations experience is plus.
· Experience of operating destination management would be advantage
· Good at Mandarin & English skill for both in writing and speaking
What We Offer:
· Opportunity to work in an international environment
· Diverse & Inclusive culture
· Learning and training opportunities for growth
· Dedicated Employee Engagement Activities
· Flexible & Remote Working
Skills Required
- 1–3 years of operations work experience
- At least 1 year of experience in the travel industry
- Mandarin and English proficiency in writing and speaking
- Experience with Europe destination group travel operations
- Destination management operations experience
- Strong communication skills
- Attention to detail
- Critical thinking skills
- Ability to work independently with minimal supervision
- Ability to work collaboratively in a team
Kuoni Tumlare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kuoni Tumlare and has not been reviewed or approved by Kuoni Tumlare.
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Wellbeing & Lifestyle Benefits — Hybrid working, a workation option, travel opportunities, and the Caring4You wellbeing program with mental-health support stand out in the package. These lifestyle-oriented elements are described as meaningful advantages that enhance day-to-day experience.
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Healthcare Strength — Some locations offer health insurance alongside wellbeing resources, indicating a solid health-focused offering. Mental-health support and mentoring are explicitly included through the Caring4You program.
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Leave & Time Off Breadth — In certain markets, additional time-off elements such as paid health days and seniority-based service leave are available. These extras augment the core holiday allowance and contribute to perceived benefits depth.
Kuoni Tumlare Insights
What We Do
Kuoni Tumlare is a world-leading global destination management company (DMC) with over 100 years of experience. It specializes in delivering seamless MICE (Meetings, Incentives, Conferences, and Exhibitions) events, travel solutions, and unforgettable experiences. With a global footprint across 30+ countries, the company focuses on connecting cultures and creating value for partners and society through expert local destination knowledge and innovative travel services.
