About Kuoni Tumlare
Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We’re a fun group, we value our employees’ contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.
About The Business
Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.
About the Role
We are looking for an experienced and highly motivated Senior Operations Coordinator to join our team.
This role is ideal for someone with a strong operations background who can independently manage complex group travel arrangements, coordinate multiple stakeholders, and ensure seamless delivery of services from confirmation through tour completion.
The successful candidate will bring extensive tourism experience, strong destination knowledge, excellent supplier management skills, and the confidence to handle operational challenges in a fast-paced international environment. The role requires a hands-on professional who is comfortable handling complex itineraries, specialized travel programs, and high-profile groups while maintaining the highest service standards.
Key Responsibilities
Manage end-to-end operations for group tours, ad hoc programs, and specialized travel arrangements.
Coordinate all destination services including hotels, transportation, guides, restaurants, attractions, and other ground services.
Build and maintain tours in internal operating systems.
Monitor tour budgets and maintain cost control throughout the operational process.
Resolve operational issues quickly and professionally, ensuring minimal impact on clients.
Build and maintain strong relationships with partners and sales teams.
Support the handling of technical visits, educational tours, and specialized travel projects.
Coordinate complex arrangements and customized requirements.
Support operational delivery of high-profile and VIP groups when required.
Contribute operational expertise and destination knowledge during the planning and quotation process.
To Succeed in This Role, You Should
Have a minimum of 5 years of experience in the tourism industry.
Have previous experience within a DMC environment.
Demonstrate strong operational expertise and the ability to independently manage complex tours and groups.
Possess strong destination knowledge of Poland and surrounding countries, including tourism infrastructure, routing, logistics, and supplier networks.
Have excellent supplier knowledge and proven experience in supplier relationship management.
Have experience handling multi-country itineraries and sophisticated travel arrangements.
Be comfortable working with specialized travel, and tailor-made programs.
Have strong organizational and multitasking skills.
Be able to work under pressure and manage competing priorities.
Be fluent in Polish and English (C1 level), both written and verbal.
Be proactive, solution-oriented, and highly customer focused.
Have excellent attention to detail and a strong sense of ownership.
What We Offer
Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
Stability: 100 Years at the top of our field and still pushing into new territory
Progression: We reward high performers and look to promote key talent internally
Learning and Development opportunities for growth and Upskilling
A Supportive Management Culture and autonomous working environment
Company Wide Bonus Scheme
Dedicated Employee Engagement Activities
Flexible & Hybrid Working
Annual Awards and Recognition for high Performers
Friendly and Collaborative work environment
Skills Required
- Minimum 8 years of experience in the tourism industry
- Previous experience within a destination management company environment
- Strong operational expertise and ability to independently manage complex tours and groups
- Strong destination knowledge of Poland and surrounding countries, including tourism infrastructure, routing, logistics, and supplier networks
- Excellent supplier knowledge and proven supplier relationship management experience
- Experience handling multi-country itineraries and sophisticated travel arrangements
- Experience with specialized travel and tailor-made programs
- Strong organizational and multitasking skills
- Ability to work under pressure and manage competing priorities
- Fluency in Polish and English at C1 level, written and verbal
- Proactive, solution-oriented, and customer-focused approach
- Excellent attention to detail and strong sense of ownership
Kuoni Tumlare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kuoni Tumlare and has not been reviewed or approved by Kuoni Tumlare.
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Wellbeing & Lifestyle Benefits — Hybrid working, a workation option, travel opportunities, and the Caring4You wellbeing program with mental-health support stand out in the package. These lifestyle-oriented elements are described as meaningful advantages that enhance day-to-day experience.
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Healthcare Strength — Some locations offer health insurance alongside wellbeing resources, indicating a solid health-focused offering. Mental-health support and mentoring are explicitly included through the Caring4You program.
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Leave & Time Off Breadth — In certain markets, additional time-off elements such as paid health days and seniority-based service leave are available. These extras augment the core holiday allowance and contribute to perceived benefits depth.
Kuoni Tumlare Insights
What We Do
Kuoni Tumlare is a world-leading global destination management company (DMC) with over 100 years of experience. It specializes in delivering seamless MICE (Meetings, Incentives, Conferences, and Exhibitions) events, travel solutions, and unforgettable experiences. With a global footprint across 30+ countries, the company focuses on connecting cultures and creating value for partners and society through expert local destination knowledge and innovative travel services.
