Search the 11 jobs at KnowBe4

The Senior Software Engineer at KnowBe4 is responsible for developing innovative software products within an agile environment. The role involves providing technical direction, solving complex engineering problems, and coordinating across various functions to align with strategic goals.

The Partner Account Manager is responsible for developing partnerships with key reseller partners to increase deal registrations and customer acquisitions for KnowBe4 products. This role requires building relationships, conducting onboarding, collaborating on business plans, and driving demand generation efforts.

The Tech Support position is responsible for assisting customers with onboarding and product configuration, troubleshooting technical issues, and ensuring a positive customer experience. The role involves collaborating with the Product team, managing help desk tickets, and providing training to end-users.

The Tech Support Coordinator is responsible for fielding all incoming calls, assigning support tickets, and determining how to appropriate route unassigned tickets in line with the departmental processes.

The Tech Support (Tier 1) position works with customers and end-users to troubleshoot and resolve issues related to onboarding, platform use, and general console problems. They also work with the Product team to provide feedback and enhance KnowBe4's products. Overall, they ensure an awesome customer experience.

The Cloud Integration Developer at KnowBe4 designs, maintains, and troubleshoots internal solutions. Responsibilities include enhancing integrations, building applications, and improving workflow tools. The role requires collaboration with SREs and Data Engineers to meet business objectives, as well as employing best practices in architecture and security.

The Customer Implementation Specialist is responsible for onboarding new customers and building strong relationships to maximize customer value. They will ensure customers effectively use KnowBe4's products, assist with renewals and upgrades, and monitor customer satisfaction and health metrics. They develop strategies tailored to customer objectives and collaborate with internal teams to enhance the overall customer experience.

The Snr. Software Engineer at KnowBe4 will develop new products, recommend engineering solutions, assist team members with technical direction, and coordinate efforts across functional boundaries in an agile environment.

The Senior Partner Marketing Manager is responsible for driving partner-sourced revenue through effective marketing initiatives and communications. They oversee the global partner communications plan and collaborate with various teams to ensure the success of channel and alliances partners. This role requires a minimum of 3 years of experience in channel & alliances marketing with a focus on partner messaging and communications.

Develop and maintain KnowBe4's API platform by building scalable services, integrating REST-based APIs, and working on complex engineering problems. Collaborate with partners and internal teams, implement Agile methodologies, and apply best practices in software development, including unit testing and security.

As a Senior Software Engineer in Test at KnowBe4, you will develop and implement highly scalable testing frameworks to meet quality, performance, and reliability standards. Responsibilities include developing automated testing software, providing technical direction, defining solutions to complex problems, and acting as a team lead for projects. Minimum qualifications include 5+ years of experience in software engineering and automation, building automation frameworks at scale, implementing REST/GQL test frameworks, and working with various technologies and tools.