Jobs at Internova Travel Group

Manages the full accounts receivable cycle, including cash receipts, commission reconciliation, invoice creation, collections, and month-end reconciliation across NetSuite, AgentMate, and TravCom. Processes agent commissions and provides accounts payable backup. The role researches discrepancies, resolves customer and supplier issues, supports collection activities, and collaborates with department heads to ensure accurate revenue recognition and timely financial reporting.

Provide consultative corporate travel services for domestic and international air, car, and hotel reservations. Handle inbound corporate and government travel requests, follow client and federal travel policies, secure competitive rates, and deliver accurate, timely bookings. Maintain productivity, quality, and customer experience targets while supporting multiple accounts. The role requires advanced Sabre GDS expertise, strong travel industry knowledge, excellent communication, multitasking, adaptability, and peer leadership.

Supports Account Managers and Partner Marketing leadership in executing B2B and B2C marketing plans for preferred travel suppliers. Coordinates creative materials, partner communications, training opportunities, email content, member inquiries, performance analysis, reporting, budget administration, invoicing, and project workflows. The role manages multiple concurrent programs, collaborates with internal teams and suppliers, and helps track marketing results, revenue, and expenses.

Coordinates marketing projects and deliverables while producing branded digital assets, presentations, banner ads, microsites, and responsive HTML emails. Builds, tests, segments, schedules, and deploys campaigns through Acoustic and Salesforce Marketing Cloud. Sources approved imagery, proofreads materials, tracks email performance, and collaborates with internal teams, travel advisors, and supplier partners.

Coordinates marketing projects, social media calendars, campaigns, and content production. Creates posts, reels, captions, and graphics for Meta platforms; supports advisor onboarding and community management; monitors comments and messages; and prepares performance reports using engagement metrics. Collaborates with internal teams, advisors, and partners while managing approvals, timelines, events, and operational requests.

Manages and grows relationships with Travel Leaders Network member agencies across a multi-state territory. Develops supplier sales and product utilization plans, visits agencies and events, presents member benefits, identifies growth opportunities, tracks territory performance, coordinates internal support, and reports activities in Salesforce. The role requires at least five years of sales or marketing experience or a bachelor’s degree, strong communication skills, account retention experience, and travel up to 35%.

Provide luxury corporate travel consulting and arrange air, hotel, car, and limousine reservations. Use Sabre to book travel, issue tickets, process exchanges, refunds, voids, MCOs, and invoices. Research destinations, fares, travel requirements, and accommodations; support clients throughout the booking process; resolve service issues with vendors; and advise independent travel advisors on international travel planning.

Answers and routes incoming calls, verifies caller information, enters bookings and client data in AgentMate, forwards travel and vendor communications, processes insurance and gift orders, handles group space requests, and supports special operational projects.

Oversee the development, sourcing, pricing, and delivery of luxury travel products and services. Manage supplier contracts and relationships, booking operations, CRM and reservation systems, GDPR compliance, and operational reporting. Coordinate with sales, marketing, and customer service teams to maintain service quality and resolve issues. Act as the primary coordinator during travel-related crises, managing rapid responses with suppliers and emergency services while supporting business continuity and customer satisfaction.

Supports finance operations for independent contractors and employees across Global Travel Collection UK. Responsibilities include onboarding and offboarding contractors, maintaining Advisor OS, training users on finance systems, resolving commission statement queries, handling ad hoc requests, maintaining internal relationships, and assisting with software and process implementation and testing.

Leads complex venue sourcing for high-value meetings and events, including RFP management, venue evaluation, site inspections, contract negotiation, budget tracking, and supplier coordination. Advises clients strategically, collaborates with sales, finance, planners, and event technology teams, and ensures smooth handoffs for execution. The role also monitors sourcing trends, mentors team members, leads training, and supports team development while maintaining accurate financial and operational data.

Leads a corporate travel agent team, providing coaching, performance feedback, scheduling coordination, and HR support. Monitors service quality, productivity, expenses, overtime, payouts, and process improvement initiatives. Partners with workforce management, account management, service delivery, and internal departments to resolve operational issues, support client satisfaction and retention, and achieve departmental goals.

Leads a team supporting GDS administration, configuration, scripting, automation, queue management, agent setup, integrations, and operational troubleshooting. The role serves as the escalation point for complex system issues, maintains PCCs, OIDs, profiles, permissions, and workflows, and partners with travel operations and technology teams on testing, enhancements, documentation, and process improvements.

Onboard partner agencies to data systems, secure data-sharing agreements, monitor data completeness, resolve missing or inaccurate information, maintain agency records, and ensure negotiated rates and programs reach eligible agencies. The role also serves as a data contact for agencies and collaborates with commercial and analytics teams to prioritize work and track progress.

Leads the Global Account Management team, coaching managers and driving client retention, revenue growth, account optimization, and satisfaction across enterprise and key accounts. Develops strategic client relationships, oversees account plans, identifies cross-selling opportunities, supports negotiations, tracks performance through scorecards and dashboards, and collaborates with Operations, Finance, Sourcing, Marketing, and Commercial Operations to improve client outcomes.

Leads Travel Leaders’ Canadian affiliate network strategy, growth, sales, member services, recruitment, supplier partnerships, marketing, public relations, and operational performance. Owns the Canadian P&L, oversees forecasting and reporting, negotiates supplier agreements, drives member acquisition and retention, and develops teams and performance programs. The role requires strong executive communication, financial management, strategic sales leadership, and approximately 25% travel.

Supports partner marketing programs for hotels, villas, and in-country partners. Coordinates campaign assets, agency requests, project execution, quality control, website content, newsletters, and marketing materials. Tracks campaign performance, prepares digital analytics reports, recommends optimization, coordinates with sales and finance, manages invoicing support, and ensures adherence to brand guidelines and deadlines.

Provide Tier 2 technical support for Windows and Mac devices, software, printers, telecommunications, and remote users. Troubleshoot hardware, applications, VPN, Microsoft 365, Active Directory, Exchange, and Office 365 issues; configure and maintain equipment; manage onboarding; document resolutions; create user guidance; coordinate with vendors; and participate in after-hours and on-call support. The hybrid role also involves process improvements, preventative maintenance, and occasional overnight travel.

Own and improve a templated WordPress website program by managing requirements, backlog priorities, enhancements, and development coordination. Provide Tier 2 customer support, troubleshoot escalated issues, analyze feedback, and monitor adoption. Deliver product demonstrations, training, webinars, and presentations to technical and non-technical audiences while collaborating with Marketing, IT, Support Services, and travel advisors.

Source hotels and venues for client meetings and events by developing RFPs in Cvent, negotiating contracts, managing venue budgets, tracking savings, conducting approved site inspections, and handing projects off to meeting planners. Advise clients on venue strategy, maintain accurate project records, collaborate with stakeholders and vendors, and support team development and industry knowledge.