Jobs at Internova Travel Group

Onboard partner agencies to data systems, secure data-sharing agreements, monitor data completeness, resolve missing or inaccurate information, maintain agency records, and ensure negotiated rates and programs reach eligible agencies. The role also serves as a data contact for agencies and collaborates with commercial and analytics teams to prioritize work and track progress.

Leads the Global Account Management team, coaching managers and driving client retention, revenue growth, account optimization, and satisfaction across enterprise and key accounts. Develops strategic client relationships, oversees account plans, identifies cross-selling opportunities, supports negotiations, tracks performance through scorecards and dashboards, and collaborates with Operations, Finance, Sourcing, Marketing, and Commercial Operations to improve client outcomes.

Leads Travel Leaders’ Canadian affiliate network strategy, growth, sales, member services, recruitment, supplier partnerships, marketing, public relations, and operational performance. Owns the Canadian P&L, oversees forecasting and reporting, negotiates supplier agreements, drives member acquisition and retention, and develops teams and performance programs. The role requires strong executive communication, financial management, strategic sales leadership, and approximately 25% travel.

Supports partner marketing programs for hotels, villas, and in-country partners. Coordinates campaign assets, agency requests, project execution, quality control, website content, newsletters, and marketing materials. Tracks campaign performance, prepares digital analytics reports, recommends optimization, coordinates with sales and finance, manages invoicing support, and ensures adherence to brand guidelines and deadlines.

Provide Tier 2 technical support for Windows and Mac devices, software, printers, telecommunications, and remote users. Troubleshoot hardware, applications, VPN, Microsoft 365, Active Directory, Exchange, and Office 365 issues; configure and maintain equipment; manage onboarding; document resolutions; create user guidance; coordinate with vendors; and participate in after-hours and on-call support. The hybrid role also involves process improvements, preventative maintenance, and occasional overnight travel.

Administers Salesforce event campaigns, including setup, registration and attendance data management, communications updates, data quality monitoring, post-event reconciliation, and troubleshooting. Supports customer inquiries related to event registration and certificates while coordinating with Events, Marketing, IT, and stakeholders. Maintains accurate reporting and compliant event records, using Excel and marketing automation tools to validate data and resolve workflow issues.

Own and improve a templated WordPress website program by managing requirements, backlog priorities, enhancements, and development coordination. Provide Tier 2 customer support, troubleshoot escalated issues, analyze feedback, and monitor adoption. Deliver product demonstrations, training, webinars, and presentations to technical and non-technical audiences while collaborating with Marketing, IT, Support Services, and travel advisors.

Source hotels and venues for client meetings and events by developing RFPs in Cvent, negotiating contracts, managing venue budgets, tracking savings, conducting approved site inspections, and handing projects off to meeting planners. Advise clients on venue strategy, maintain accurate project records, collaborate with stakeholders and vendors, and support team development and industry knowledge.

Leads airline revenue management and strategic partner relations for Altour. Develops revenue strategies, forecasts performance, negotiates airline agreements, manages supplier relationships, and drives commissions, incentives, market share, and profitability. Presents market trends and business cases to executives and clients, leads cross-functional airline initiatives, and advises on NDC, GDS distribution, airline retailing, and revenue optimization.

Leads the strategy, roadmap, and optimization of automated corporate travel fulfillment technologies. Owns mid-office quality control, auto-ticketing, itinerary delivery, traveler communications, platform integrations, and operational performance. Partners with operations, product, technology, suppliers, and senior stakeholders to improve touchless processing, reduce manual intervention, enhance quality, manage exceptions, and deliver strategic automation initiatives across the TMC technology ecosystem.

Manage complex destination and tourism board partner accounts from planning through renewal. Coordinate campaigns across marketing, creative, events, analytics, and other teams; oversee budgets, timelines, deliverables, reporting, and performance recaps. Build partner relationships, identify growth and retention opportunities, resolve execution risks, maintain account documentation, and support team-wide processes and initiatives.

Leads a pooled team of Inside Account Managers serving lower-touch B2B clients. Responsibilities include coaching, monitoring workflow and service-level adherence, managing KPIs and customer satisfaction, supporting account activity, improving automation and processes, escalating account risks and opportunities, partnering with Sales and Commercial Operations, and contributing to hiring, onboarding, documentation, and continuous improvement.

Provides Tier 2 technical support for Windows and Mac computers, software, printers, telecommunications, and remote users. Responsibilities include troubleshooting, imaging and configuring devices, administering Active Directory, Exchange, and Microsoft 365, supporting onboarding, documenting incidents, creating user guidance, coordinating with vendors, and performing preventative maintenance. The role requires onsite work, occasional overnight travel, after-hours support, and participation in an on-call rotation.

Provides end-to-end domestic and international corporate travel reservations for premium global clients, including air, hotel, car, rail, tours, and ground transportation. Maintains traveler records through departure, manages ticketing, exchanges, rerouting, fare rules, and itinerary details, and resolves travel-related issues. Uses Sabre, supports account procedures and documentation, assists fellow agents, and delivers highly accurate, personalized customer service in an onsite environment.

Leads digital growth analytics and website optimization, including performance monitoring, data analysis, attribution, A/B testing, UX/UI guidance, SEO/AEO/GEO, content optimization, paid search, and Google Ads. Translates complex data into actionable insights, troubleshoots digital performance issues, supports AI and personalization initiatives, and trains travel advisors on digital marketing and analytics trends.

Leads complex, multinational travel program implementations from award through go-live and operational transition. Designs scalable implementation playbooks, coordinates global cross-functional teams and vendors, manages technology integrations, translates business requirements into delivery frameworks, and oversees solution design, governance, operational readiness, risk mitigation, and continuous improvement. The role serves as the accountable business owner and subject matter expert for global travel implementations.

Leads and mentors the AgentMate application development team while remaining hands-on with C#/.NET development. Owns engineering execution, application security, PCI compliance, reliability, quality, observability, technical debt, and production support. Partners with Product, Delivery, Infrastructure, Security, QA, and business stakeholders to deliver secure, scalable applications. Responsibilities include architecture and coding, threat modeling, vulnerability remediation, CI/CD improvements, incident resolution, technical planning, documentation, hiring, and team development.

Leads the architecture, delivery, and evolution of enterprise data platforms, including Master Data Management, data lakes, lakehouses, and cloud-native services. Directs data engineers and developers, establishes engineering standards, oversees integrations and pipelines, and manages platform operations, security, governance, and production support. The role requires strong Azure, big data, data modeling, ETL/ELT, API integration, DevOps, and team leadership experience.

Supports business-critical travel applications and enterprise infrastructure, configures applications for stability, administers Windows systems and endpoints through Microsoft Intune, and develops PowerShell and Python automation scripts. Troubleshoots application, database, network, and MDM issues; supports integrations and APIs; and collaborates with IT teams and nontechnical stakeholders. Travel technology, GDS, and travel API experience are advantageous.

Manages cruise host training, onboarding, education programs, workshops, communications, and operational support for more than 600 hosts. Develops curriculum and e-learning materials, maintains host records and assignments in Salesforce, supports interviewing and expense approvals, coordinates marketing plans, updates procedures, and assists with mass host assignments. Provides agency training and collaborates with leadership and cruise line partners. The role is fully remote with occasional in-person collaboration preferred in the Alexandria, Virginia region.