Jobs at Internova Travel Group

Provides daily support to travel advisors and internal partners, resolving Service Desk inquiries, ticketing issues, and complex domestic and international air reservations. Uses Sabre GDS and related systems to assist with sales, exchanges, profiles, ARC errors, hotels, cars, and invoicing. Handles calls, emails, and remote sessions while meeting SLA response targets, escalating complex issues, and coordinating with internal teams and vendors.

Provides consultative corporate travel service in a virtual call center, booking accurate domestic and international air, car, and hotel reservations. Ensures corporate travel policies are followed, secures competitive rates, manages multiple client accounts, and delivers excellent customer experiences. Maintains productivity, quality, and call-monitoring goals while supporting colleagues, handling complex situations, adapting to change, and using Sabre GDS tools and formats.

Leads a pooled team of Inside Account Managers serving lower-touch B2B clients. Responsibilities include coaching, monitoring workflow and service-level adherence, managing KPIs and customer satisfaction, supporting account activity, improving automation and processes, escalating account risks and opportunities, partnering with Sales and Commercial Operations, and contributing to hiring, onboarding, documentation, and continuous improvement.

Provides Tier 2 technical support for Windows and Mac computers, software, printers, telecommunications, and remote users. Responsibilities include troubleshooting, imaging and configuring devices, administering Active Directory, Exchange, and Microsoft 365, supporting onboarding, documenting incidents, creating user guidance, coordinating with vendors, and performing preventative maintenance. The role requires onsite work, occasional overnight travel, after-hours support, and participation in an on-call rotation.

Provides end-to-end domestic and international corporate travel reservations for premium global clients, including air, hotel, car, rail, tours, and ground transportation. Maintains traveler records through departure, manages ticketing, exchanges, rerouting, fare rules, and itinerary details, and resolves travel-related issues. Uses Sabre, supports account procedures and documentation, assists fellow agents, and delivers highly accurate, personalized customer service in an onsite environment.

Leads digital growth analytics and website optimization, including performance monitoring, data analysis, attribution, A/B testing, UX/UI guidance, SEO/AEO/GEO, content optimization, paid search, and Google Ads. Translates complex data into actionable insights, troubleshoots digital performance issues, supports AI and personalization initiatives, and trains travel advisors on digital marketing and analytics trends.

Manage complete domestic and international travel arrangements for VIP corporate clients, including air, hotel, car, rail, tours, and ground transportation. Maintain ownership of bookings through departure, apply airline rules and fare structures, handle ticketing and exchanges, resolve travel issues, and provide high-touch customer service. Support account procedures, assist other agents, maintain Sabre proficiency, and contribute to operational efficiency.

Provide overnight corporate and medical repatriation travel support by booking and ticketing air, hotel, car, and limousine arrangements through Sabre. Handle exchanges, refunds, invoices, customer service issues, travel research, international routing, fare calculations, and travel requirements. Advise clients and independent travel advisors while resolving transportation problems accurately and efficiently in a fast-paced environment.

Provides air and hotel booking services for cruise passengers, including flight pricing, ticketing in Sabre, hotel arrangements, seat selection, itinerary updates, and travel documentation. Handles incoming customer calls, troubleshoots booking issues, captures airline sales, interprets voyage details, and coordinates with the cruise company while meeting service-level expectations.

Provide consultative corporate travel support in a virtual call center by booking domestic and international air, car, and hotel reservations. Use Worldspan and Galileo GDS systems to find accurate, cost-effective options while meeting productivity, quality, and customer experience goals. Follow applicable travel regulations, manage multiple client accounts, resolve complex situations, and support peers through strong communication, adaptability, and leadership.

Leads and mentors the AgentMate application development team while remaining hands-on with C#/.NET development. Owns engineering execution, application security, PCI compliance, reliability, quality, observability, technical debt, and production support. Partners with Product, Delivery, Infrastructure, Security, QA, and business stakeholders to deliver secure, scalable applications. Responsibilities include architecture and coding, threat modeling, vulnerability remediation, CI/CD improvements, incident resolution, technical planning, documentation, hiring, and team development.

Leads complex, multinational travel program implementations from award through go-live and operational transition. Designs scalable implementation playbooks, coordinates global cross-functional teams and vendors, manages technology integrations, translates business requirements into delivery frameworks, and oversees solution design, governance, operational readiness, risk mitigation, and continuous improvement. The role serves as the accountable business owner and subject matter expert for global travel implementations.

Provides Tier 2 technical support for Windows and macOS environments, including hardware, software, printers, telecommunications, Microsoft 365, Active Directory, Exchange, VPN, and remote access tools. Handles help desk requests, troubleshooting, device imaging, onboarding, user administration, documentation, training materials, escalations, preventative maintenance, and process improvements. Requires occasional overnight travel, hybrid onsite work, after-hours support, and on-call participation.

Leads the architecture, delivery, and evolution of enterprise data platforms, including Master Data Management, data lakes, lakehouses, and cloud-native services. Directs data engineers and developers, establishes engineering standards, oversees integrations and pipelines, and manages platform operations, security, governance, and production support. The role requires strong Azure, big data, data modeling, ETL/ELT, API integration, DevOps, and team leadership experience.

Supports business-critical travel applications and enterprise infrastructure, configures applications for stability, administers Windows systems and endpoints through Microsoft Intune, and develops PowerShell and Python automation scripts. Troubleshoots application, database, network, and MDM issues; supports integrations and APIs; and collaborates with IT teams and nontechnical stakeholders. Travel technology, GDS, and travel API experience are advantageous.

Arranges corporate air, hotel, and car travel within client guidelines, processes ticketing and exchanges, manages reservations through departure, responds to client inquiries, maintains accurate records and profiles, and advises travelers on documentation, health requirements, airline rules, fares, and itineraries. The role requires afterhours availability, multitasking, strong customer service, and proficiency with multiple global distribution and online booking systems.

Processes invoices, reconciles accounts receivable, GDS reports, and advisor commission statements, and investigates discrepancies. Manages group booking commission workflows, validates transactions in Sabre, tracks outstanding payments, maintains audit-ready documentation, and collaborates with internal teams to ensure accurate and timely accounting operations.

Manages cruise host training, onboarding, education programs, workshops, communications, and operational support for more than 600 hosts. Develops curriculum and e-learning materials, maintains host records and assignments in Salesforce, supports interviewing and expense approvals, coordinates marketing plans, updates procedures, and assists with mass host assignments. Provides agency training and collaborates with leadership and cruise line partners. The role is fully remote with occasional in-person collaboration preferred in the Alexandria, Virginia region.

Develop and execute PR, internal communications, and multi-channel marketing initiatives for Global Travel Collection UK. Responsibilities include managing media relations, writing press releases and executive communications, securing media and speaking opportunities, managing social media, supporting recruitment campaigns, monitoring regulatory developments, analyzing media coverage, and coordinating with internal, global, and external stakeholders to strengthen brand visibility and engagement.

Provides consultative corporate and government travel services, including accurate domestic and international air, car, and hotel reservations. Uses Travelport+/Galileo GDS to secure competitive rates while following corporate policies and federal requirements such as the Fly America Act. Manages inbound requests, multiple accounts, customer service quality, productivity goals, and complex travel situations.