Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection.
Responsibilities
JOB OVERVIEW:
Offer best in class travel consulting to valued customers complete with travel arrangements including but not limited to air, hotel, car, and limo.
The role will be assisting our independent advisor business owner on all aspects of travel for their clients.
WORK SCHEDULE:
- 8:30 AM to 5:15 PM EST (including 45-minute paid lunch); or
- 9:00 AM to 5:45 PM EST (including 45-minute paid lunch)
RESPONSIBILITIES:
- Book air, car, and hotel utilizing the Sabre reservation system.
- Issue tickets, exchanges, MCOs, voids and refunds using the SABRE reservation system.
- Invoicing as required utilizing Sabre or Agent Portal.
- Deliver extraordinary customer service by providing consultative service to clients throughout the booking process and by completing all reservations in an accurate and timely manner.
- Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives.
- Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the best interest of customers and the Company, while keeping the independent advisor informed.
- International travel planning with knowledge of world geography, routing, faring and international requirements of traveling to foreign countries.
QUALIFICATIONS:
- Bachelor’s Degree or at least five (5) years of experience as a full-time travel agent, booking domestic and international travel, using public and private carriers.
- Strong knowledge of Sabre reservation system (preferably in graphical mode) including GDS formats, short cuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges.
- Strong verbal and written communication skills to clearly relay information to clients and counsel them on all their travel options.
- Excellent dispute resolution skills.
- Must be well-organized and detail oriented.
- Thrive in a fast-paced environment and be able to handle multiple responsibilities.
PAY AND BENEFITS
Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.
The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Prospective Employee Privacy Policy
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Skills Required
- Bachelor's degree or at least five years of full-time travel agent experience booking domestic and international travel
- Strong knowledge of the Sabre reservation system, including GDS formats, pricing, fare calculations, e-ticketing, and exchanges
- Strong verbal and written communication skills
- Excellent dispute resolution skills
- Well-organized and detail-oriented
- Ability to handle multiple responsibilities in a fast-paced environment
What We Do
Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.
