Teams at Internova Travel Group

Own and improve a templated WordPress website program by managing requirements, backlog priorities, enhancements, and development coordination. Provide Tier 2 customer support, troubleshoot escalated issues, analyze feedback, and monitor adoption. Deliver product demonstrations, training, webinars, and presentations to technical and non-technical audiences while collaborating with Marketing, IT, Support Services, and travel advisors.

Source hotels and venues for client meetings and events by developing RFPs in Cvent, negotiating contracts, managing venue budgets, tracking savings, conducting approved site inspections, and handing projects off to meeting planners. Advise clients on venue strategy, maintain accurate project records, collaborate with stakeholders and vendors, and support team development and industry knowledge.

Leads airline revenue management and strategic partner relations for Altour. Develops revenue strategies, forecasts performance, negotiates airline agreements, manages supplier relationships, and drives commissions, incentives, market share, and profitability. Presents market trends and business cases to executives and clients, leads cross-functional airline initiatives, and advises on NDC, GDS distribution, airline retailing, and revenue optimization.