Jobs at Intact (intactfc.com)

Handles residential and property insurance claims from initial fact gathering through coverage analysis, damage assessment, negotiation, and payment. The role includes communicating with policyholders and witnesses, making liability and coverage decisions, opening claims, and managing multiple files. Intact provides paid training and support toward obtaining a claims adjuster license. Relevant building, construction, estimating, or disaster restoration experience is valuable, and bilingual French-English communication is required.

Own expense allocation governance, financial controls, and Oracle EPM/EPCM tooling. Validate budget and month-end allocations, maintain allocation rules, support audits and accounting changes, analyze large datasets, gather requirements, coordinate projects and change initiatives, and lead testing and stakeholder workshops. The role partners with Finance, Actuarial, IT, regional teams, and leadership to improve allocation processes and ensure reliable data flows.

Provides HR advisory support to leaders across Personal Lines and Commercial Lines. Responsibilities include employee relations, performance management, conflict resolution, investigations, exit interviews, HR-cycle activities, workshops, strategic HR projects, data analysis, and process improvement. The consultant partners with senior HR leadership and managers while ensuring compliance with HR best practices and labor legislation in a multi-site, evolving organization.

Integrates, adapts, and publishes digital content and email campaigns for brokers using Salesforce Marketing Cloud, Drupal, and Cvent. Develops personalized, segmented, accessible campaigns with HTML, CSS, JavaScript, AMPscript, SQL, and SSJS. Performs quality assurance, A/B testing, content validation, and campaign analysis while ensuring compliance with brand, accessibility, and deliverability standards. Collaborates with marketing, communications, design, and other stakeholders to improve content workflows, templates, tools, and production processes.

Manage financial controls, SOX compliance, IFRS accounting processes, audit coordination, process standardization, automation, complex finance projects, and preparation of insurance company financial statements. The role also supports continuous improvement and stakeholder relationships with internal and external partners. Candidates need a CPA designation, at least eight years of relevant accounting experience, intermediate Excel skills, strong communication and analytical abilities, leadership, and French-English bilingual proficiency.

Lead enterprise Data, AI, and Generative AI architecture from concept through production. Design scalable, secure cloud-native platforms, AI/ML deployment and governance capabilities, and reusable architecture patterns. Partner with engineering, data, security, product, and business teams to guide complex initiatives, assess technologies, manage risks, and establish standards. Mentor architects and technical leaders while influencing strategic technology decisions across teams.

Manage an Accident Benefits claims unit by coaching staff, setting performance expectations, overseeing operations, conducting quality audits, ensuring compliance, improving processes, and monitoring claims-handling quality, productivity, and engagement. The role also requires communicating organizational direction, implementing controls, and supporting strategic and technology-related improvements.

Investigate, analyze, negotiate, and settle moderately complex property and automotive physical damage subrogation claims. The role involves gathering evidence, communicating with claimants, insurers, lawyers, vendors, and internal teams, protecting recovery opportunities, documenting files, providing customer service, and ensuring compliance with policies and service standards. The representative will also recommend further action, refer claims when necessary, and identify process improvement opportunities.

Lead Group Accounting Policies, provide IFRS guidance on complex transactions and acquisitions, oversee impairment testing and disclosures, liaise with external auditors, monitor and implement new standards, and build and lead a technical accounting team.

Designs and leads end-to-end AI and data science solutions, with a focus on NLP, machine learning, LLM integration, and actionable insights from unstructured data. The role includes deploying software in AWS, collaborating cross-functionally, serving as a technical lead, mentoring junior staff, and enforcing data science best practices across development, experimentation, testing, and peer review.

Leads the Digital Underwriting Strategy for Commercial Lines, overseeing multidisciplinary teams, portfolio governance, technology and process improvements, stakeholder management, change initiatives, and underwriting modernization. The role drives growth, profitability, efficiency, and integrated delivery across operations, IT, Intact Lab, and documentation streams while managing talent and performance.

Manage IT and business vendor contracts throughout their lifecycles, including sourcing, renewals, negotiations, amendments, compliance, governance, and risk mitigation. Analyze market, legal, security, privacy, and data protection requirements; build cross-functional supplier relationships; escalate third-party risks; and support procurement continuous improvement initiatives across Canadian and global operations.

Develop and enhance Workday reporting, automate HR data analysis, create reports and visualizations in Power BI, define metrics and dashboards, support data governance, advise HR leaders, and provide user training and change management. The role partners with stakeholders to solve complex HR data issues and enable data-driven decision-making.

Investigates moderate- to high-complexity insurance claims, primarily property claims, to identify potential fraud. Reviews suspicious claims, determines investigation scope, gathers information and evidence, conducts interviews by phone and online, documents findings, evaluates proof, tracks metrics, and contacts police departments when needed.

Consults with clients, contractors, brokers, engineers, underwriting, marketing, and claims teams on Equipment Breakdown risk control. Conducts site surveys, remote assessments, reviews, and claim investigations; evaluates risks involving equipment damage, business interruption, spoilage, and ammonia contamination; prepares loss prevention reports and recommendations; supports inspections, risk presentations, training, and service improvements.

Owns the People & Culture pillar for a multi-year cloud transformation. Defines the vision, roadmap, backlog, priorities, learning and communication strategies, and adoption measures. Partners with technical, HR, change, communications, and leadership teams to prepare employees for migration and new cloud operating practices. Facilitates workshops, manages dependencies and risks, supports Agile/SAFe governance, and uses readiness, engagement, certification, and sentiment data to improve outcomes.

Lead organizational change for finance transformation projects by assessing stakeholder impacts, developing communication and engagement strategies, coordinating training, addressing adoption risks, supporting leaders, and embedding new controls into daily operations. The role requires strong stakeholder management, change methodology expertise, communication, analytical, and influencing skills, plus at least seven years of organizational change experience. Quebec-based candidates must be bilingual in English and French.

Manage accident benefits claims by interpreting policy coverage, investigating claimant circumstances, evaluating entitlements, communicating with customers and stakeholders, documenting cases, ensuring legislative compliance, and recommending process improvements. The role requires claims-adjusting experience, medical terminology knowledge, strong communication and organization skills, compassionate customer interactions, and eligibility to work in Canada.

Supports internal and external communications projects, develops communication strategies, drafts and edits content, creates presentations and visual materials, organizes events, conducts surveys, and prepares reports. The role also contributes to marketing campaigns, broker incentive programs, partnership initiatives, and corporate social responsibility activities across Canada.

Develop and enhance Guidewire BillingCenter solutions while supporting migration to Guidewire Cloud SaaS. Design solutions, estimate work, program, test, debug, and document software in an Agile environment. Collaborate with QA teams, business analysts, and stakeholders, contribute to development best practices, and support Java applications and services. The role requires Guidewire development experience, strong Java skills, bilingual French and English communication, and eligibility to work in Canada.