Jobs at Intact (intactfc.com)

Lead the technical strategy, architecture, and delivery to modernize an in-house Policy Administration System. Define target architecture, de-risk legacy migration, integrate APIs and microservices, embed AI across policy lifecycle and development, enforce data controls and security, drive engineering excellence (CI/CD, observability, testing), mentor engineers, and align stakeholders to deliver a scalable, resilient PAS.

Provide strategic HR business partnering to senior leaders in Global Head Office and Canadian Finance groups. Deliver coaching, investigations, conflict management, workforce planning, job classification, and HR project leadership. Lead workshops, deploy national programs, improve HR processes, and collaborate with Talent Acquisition and Compensation to support organizational transformation and employee development.

Support portfolio managers in equity investment research by combining fundamental analysis with in-house quantitative tools. Develop and improve quantamental strategies, decision-support reports and AI-driven enhancements, participate in team investment discussions, ensure performance attribution accuracy, meet company executives and sell-side analysts, and potentially cover a sector and manage a sector equity portfolio.

Manage specialized insurance claims (E&O, D&O, financial crime, cyber): assess coverage, investigate liability, quantify damages, negotiate settlements, support litigation strategy with counsel, control external costs, collaborate with underwriting/brokers, handle catastrophe response, and deliver high-quality client communication and documentation.

Own regional growth roadmap and forecasting, deliver executive-ready performance reporting and recommendations, run channel and spend deep-dives, support scenario planning, and coordinate cross-functional stakeholders to prioritize and measure marketing investments.

Provide administrative support for insurance claims: open and assign new claims, manage file storage and correspondence, process MVRs and plate searches, perform data entry, and identify process improvements while supporting brokers, customers, and adjusters.

Provide inbound billing support to brokers and clients in a fast-paced call center: handle payments, banking updates, refunds, and account inquiries. Meet call center metrics and adherence targets, use and promote self-service digital tools, maintain accuracy, follow workflows, and work autonomously in a hybrid St. John's office on a 35-hour workweek.

Lead development and deployment of machine learning solutions (prediction, segmentation, optimization, automation). Transform complex data into actionable insights, maintain data tools/platforms, apply rigor in validation and monitoring, collaborate cross-functionally, mentor junior team members, and provide technical leadership including work with generative AI and LLMs to deliver production solutions.

Design, validate, and deploy machine learning solutions (prediction, segmentation, optimization, automation). Transform complex data into actionable insights, maintain data mining tools and platforms, collaborate cross-functionally, ensure analytical quality, and incorporate generative AI/LLMs for automation and information access.

Provide inbound billing support to brokers and clients in a hybrid call center: handle payments, banking updates, refunds, billing inquiries, promote self-service tools, meet call-center KPIs, and maintain accuracy and adherence to workflows.

Provide executive administrative support to two Vice Presidents and the team: calendar and travel management, meeting coordination and minutes, expense reporting, confidential records handling, event and onboarding support, document preparation (PowerPoint, Word, Excel), budgeting assistance, technical systems support, and backup coverage for other Executive Assistants.

Lead HR IT analysis for Workday-related initiatives: elicit and document requirements, design functional solutions, support development and testing, manage project activities, produce documentation and training, and liaise with stakeholders to ensure timely, quality delivery.

Lead and develop a national B2B marketing and communications function focused on brokers and commercial lines growth. Manage and coach a cross-Canada team, design and execute annual marketing and communications plans, produce insights-driven content, influence strategy, drive digital adoption, and collaborate across a matrixed organization to achieve business objectives.

Greet visitors, answer calls and emails, manage reception area and telephone lists, scan mail, support mailroom and administrative assistants, maintain boardrooms, and perform other assigned administrative duties.

Diriger une unité d'estimation des pertes majeures : superviser la qualité et la conformité des estimations, soutenir et former les estimateurs, vérifier dossiers de subrogation, contrôler la performance des fournisseurs, optimiser ressources et processus, gérer plaintes et participer aux comités techniques.

Support investment teams by performing month‑end, quarter‑end and year‑end financial close tasks, producing external and internal investment reporting, maintaining controls, collaborating with auditors and finance partners, and improving processes through automation.

The Senior Business Analyst will enhance investment processes, automate workflows, clarify change requests, and collaborate on data reporting, requiring strong analytical skills and technology expertise.

Provide administrative support to the claims team: attribute and assign incoming documents, open claims and assign adjusters, prepare correspondence and forms, process claim payments, transcribe data from documents/databases, support projects and other support tasks. Hybrid role with minimum two in-office days per week.

Develop and execute territory business development plans to grow broker relationships and premium, present and sell Intact products, provide market and marketing advice to brokers, identify opportunities and threats, collaborate with underwriting and cross-functional teams, represent the region on committees, and motivate internal teams to achieve sustained engagement and sales growth.

Lead a centralized omnichannel communications control tower to prioritize, plan, and deliver email/SMS/push campaigns. Drive cross-team alignment, enforce QA and governance, oversee technical execution in Salesforce Marketing Cloud, manage email back-end developers, handle urgent client communications, and coach a blended team to improve delivery quality and measurement.