Jobs at Intact (intactfc.com)

The Senior AI Developer will integrate AI solutions into business operations, collaborate with teams, mentor members, and enhance deployment efficiencies using modern methodologies.

Manages and analyzes complex surety claims, developing loss-mitigation strategies, coordinating litigation and recoveries, ensuring compliance, and overseeing technical and financial claim aspects. The role involves collaborating with construction stakeholders, underwriters, lawyers, engineers, and accountants; mentoring team members; improving claims processes; documenting activities; and reporting to management. Requires a relevant post-secondary degree, 10+ years of experience, bilingual French-English communication, and a valid or pending Quebec commercial claims adjuster license.

Handles major liability insurance claims involving property damage, bodily injury, and construction losses ranging from $100,000 to $1 million. Investigates incidents, determines coverage and liability, evaluates damages, documents files, consults experts, negotiates settlements, manages costs, and provides exceptional service to clients and claimants across the province.

Leads national relationship marketing campaigns across email and direct mail, covering planning, execution, acquisition, loyalty, retention, performance assessment, and strategic recommendations. Coordinates internal teams, agencies, and suppliers while managing timelines, budgets, brand compliance, and multiple projects. Presents occasionally to management and contributes expertise in stakeholder meetings and committees. The role requires strong organization, analytical ability, teamwork, creativity, bilingual French-English communication, and Microsoft Office proficiency.

Contacts existing and prospective customers to assess insurance interest, builds relationships, promotes products and services, transfers customers to licensed agents, and participates in team projects. The role requires fluent French and English communication, persuasion, multitasking, adaptability, and customer-focused brand representation in a hybrid Montreal setting.

Leads a national actuarial team within Operational Performance Analytics, delivering insights to improve underwriting productivity, operational excellence, growth, and service quality. Oversees strategic planning and execution, analyzes actuarial reports, formulates recommendations, manages resources, coaches team members, and represents the function with stakeholders and committees. Requires strong actuarial expertise, leadership, communication, collaboration, project management, and bilingual English-French proficiency.

Develops and adapts French-language copy for emails, newsletters, digital communications, and marketing campaigns. Translates creative briefs into compelling messaging, maintains brand voice and consistency, collaborates with designers, developers, marketers, and stakeholders, and supports campaign development and content updates. The role requires strong writing, editing, proofreading, project coordination, and audience-focused communication skills, with bilingualism required for Quebec-based candidates.

Designs email communications, newsletters, marketing campaigns, and digital customer experiences across brands and channels. Creates responsive layouts, production-ready assets, and accessible designs while applying UX, typography, visual hierarchy, and brand standards. Collaborates with developers, marketers, copywriters, project managers, and brand partners to ensure accurate implementation. Maintains digital asset organization and governance, supports customer journey improvements, and manages multiple priorities in a fast-paced environment.

Provides administrative and litigation support to insurance defense lawyers, including scheduling, correspondence, pleadings, trial binders, document management, diary systems, client communication, deadline monitoring, and electronic filing. The role also supports legal assistants, clerks, lawyers, and management while maintaining accurate dictation and applying knowledge of civil procedure rules.

Leads multiple AI partnership projects, expands relationships with universities, research centers, and industry stakeholders, and manages partnership lifecycles. Conducts market scans, supplier analyses, competitive intelligence, and technology trend research. Coordinates with AI experts, product teams, Legal, Procurement, and business units to finalize agreements, manage deliverables, grants, contracts, purchase orders, and partner databases. Supports strategic innovation initiatives and requires strong networking, synthesis, project management, and bilingual French-English communication skills.

Develop and adapt customer-facing and internal copy for emails, newsletters, marketing campaigns, and digital communications. Collaborate with designers, developers, marketers, and business stakeholders to create integrated communications aligned with brand voice and audience needs. Maintain messaging consistency across channels, contribute to brainstorming and campaign development, and update the Key Message Hub. The role requires strong writing, editing, proofreading, project management, and stakeholder collaboration skills.

Lead a Product Design team to create user-centered e-commerce experiences from research through UI execution. Define design strategy, foster experimentation (A/B testing), integrate user research and AI insights, collaborate with cross-functional teams, measure business impact, set roadmaps, and manage team performance to meet product and business goals.

Develop and implement React-based front-end applications, translate business requirements into technical tasks, and collaborate with designers, product managers, backend engineers, and stakeholders. Lead and coach junior developers, create prototypes and mock-ups, apply design systems, perform automated testing, optimize web performance, and ensure accessibility. The role requires strong problem-solving and debugging skills, with opportunities to use AWS, Docker, and API technologies.

Develop and execute business development plans for assigned brokerage firms, driving growth and maintaining strong broker relationships. Present and sell insurance offerings, advise brokers on marketing solutions, monitor market opportunities, support premium budgeting, and influence underwriting team engagement. The role requires strong negotiation, communication, insurance-market knowledge, autonomy, and relationship-building skills, with regular broker engagement and participation in industry activities.

Leads a commercial insurance claims unit supporting independent adjusters and major-loss accounts. Manages operations, business planning, hiring, performance, employee development, process improvements, and organizational initiatives. Provides expert guidance on liability, policy interpretation, and settlement negotiations, while coordinating with adjusters, underwriters, brokers, vendors, legal firms, and internal clients. Ensures strong service delivery to commercial accounts and collaborates across teams to resolve complex claims matters.

Integrates, adapts, and publishes digital content and email campaigns for brokers using Salesforce Marketing Cloud, Drupal, and Cvent. Develops personalized, segmented, accessible campaigns with HTML, CSS, JavaScript, AMPscript, SQL, and SSJS. Performs quality assurance, A/B testing, content validation, and campaign analysis while ensuring compliance with brand, accessibility, and deliverability standards. Collaborates with marketing, communications, design, and other stakeholders to improve content workflows, templates, tools, and production processes.

Leads Intact’s marketing technology, digital platforms, and marketing analytics strategy. Oversees MarTech platforms, integrations, governance, customer data, personalization, measurement, technology partners, and investment optimization. Partners with marketing, IT, data, privacy, security, and analytics teams to drive digital transformation and customer experience improvements. Builds and manages a MarTech team, establishes roadmaps and standards, and leads change management and data-driven optimization.

Leads the Security Operations Centre's platform engineering, resilience, automation, AI, data pipeline, SIEM, XDR, and compliance capabilities. Develops the SOC modernization strategy, ensures platform availability, security, recoverability, data integrity, and auditability, and manages engineers and strategic vendors. The role partners with technology, identity, cloud security, compliance, audit, and executive teams to reduce cybersecurity risk and deliver reliable, scalable services across Canada.

Supports strategic internal communications by developing and editing employee-focused content, managing editorial calendars, coordinating translations and distribution, evaluating campaign performance, and advising Marketing on internal communications. The role requires strong writing, editing, multimedia, stakeholder management, project coordination, and bilingual French-English communication skills for Quebec-based candidates.

Leads executive communications for Intact’s CEOs and senior leadership, writing speeches, employee messages, briefing notes, scripts, and other internal and external content. Advises executives, develops communications plans, coordinates video production, aligns messaging across brands and markets, manages stakeholders, and measures communication effectiveness. The role requires exceptional writing, strategic business understanding, executive presence, sound judgment, and the ability to manage multiple projects independently.