Claims Representative I

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Claims Representative I, Subrogation 

As a Claims Representative I Subrogation, your work will have a big impact on the investigation, negotiation and settlement of property and/or automotive physical damage subrogation claims. You will provide quality service and ensure prompt and equitable recovery of claims in line with Corporate policies and standards.

Here are a few ways you'll make a difference:

• Investigate property and Auto losses with moderate complexity. Ensure prompt and equitable recoveries in line with Intact’s corporate policies and standards.
• Develop action plans for conducting investigations by determining necessary contacts, collection feasibility, and/or civil action in order to protect recovery on a claim.
• Analyze and document the claim file by collecting and securing appropriate reports and statements from third party adjusters, claimants, witnesses and any other parties or pertinent experts to determine damage, liability and opportunity for recovery
• Within established authority limits, negotiate with third parties, lawyers and insurers to settle claims. If necessary, formulate recommendations for further action. As required, attend court proceedings or hearings to provide information on claims.
• Provide quality customer service to external or internal customers. Answer queries relating to investigations and the claims process. Maintain effective communication channels with claims departments and liaise with adjusters, experts, management and other claims representatives on technical and administrative issues.
• Maintain productive business relationships with service providers. Monitor performance to ensure compliance with professional and corporate standards.
• Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness.
• Other duties as assigned.

What you'll do here: 

• Analyze the information gathered, determine liability, and review assessment of the damages.
• Check details of the Insured's policy to determine coverage.
• Interview the insured and/or witnesses to collect their statements of events to settle claims within your given authority level.
• Provide quality service to external or internal customers.
• Answer queries relating to investigations and the claims process.
• Ensure timely follow up with customers on the status of their claim.

The Requirements:

• University degree or college diploma and/or equivalent business experience
• CIP Designation (Chartered Insurance Professional) is an asset
• Excellent written and verbal communication skills
• Minimum 1-2 years auto, property, casualty and/or subrogation handling experience
• Strong time management skills

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.