Jobs at Ingeus UK Limited (commonly branded as Ingeus)

Provides clerical and customer service support for claimant referrals through PIP and WCA processes. Responsibilities include registering referrals, responding to inquiries, accurately recording data, maintaining confidential files, dispatching information, coordinating with teams and clinical colleagues, preparing reports, updating spreadsheets, resolving or escalating issues, and supporting continuous improvement while meeting service, quality, and volume targets.

Provides clerical and administrative support for claimant referrals through PIP and WCA processes. Responsibilities include registering referrals, responding to queries, maintaining secure customer files, accurate data entry, liaising with teams and clinical colleagues, preparing reports, updating spreadsheets, supporting claimants, resolving or escalating enquiries, and contributing to continuous improvement.

Provides independent clinical quality assurance for health assessment services, reviewing assessments, audits, documentation, governance, training, and clinical decision-making. Identifies risks and improvement opportunities, challenges audit findings, supports calibration and clinician development, contributes to root cause analysis and governance, and maintains compliance with contractual, professional, and regulatory standards. Requires current clinical registration, functional assessment expertise, quality assurance experience, and at least two years as a Clinical Support Lead or equivalent.

Oversee Unexpected Findings arrangements across a health assessment service, monitoring compliance, analyzing trends and risks, producing stakeholder reports, coordinating escalations, and supporting clinical governance improvements. The role works across clinical, operational, and governance teams to ensure consistent processes, safe customer pathways, contractual compliance, accountability, and effective follow-through on improvement actions.

Lead and coordinate safeguarding initiatives, oversee referrals and risks, support regulatory and contractual compliance, analyze safeguarding trends, produce governance reports, maintain policies and processes, coordinate training, and provide practical guidance to clinical and operational colleagues handling vulnerable customers.

Coaches and supports participants pursuing employment or self-employment. Responsibilities include assessing barriers, creating action plans, developing business profiles, explaining DWP and HMRC requirements, preparing CVs and applications, conducting mock interviews, signposting to support services, engaging employers, meeting performance targets, and maintaining accurate participant records.

Coach and empower employment-program participants by assessing barriers, creating action plans, providing career guidance, developing CVs and applications, preparing candidates for interviews, signposting support services, engaging employers, meeting performance targets, and maintaining accurate participant records.

Provide tailored one-to-one employment support to people with disabilities or long-term health conditions. Manage a small caseload, assess client needs, build partnerships with support organizations, engage employers, create suitable job opportunities, and promote disability awareness and inclusive workplaces. The role requires empathy, adaptability, networking, relationship-building, and understanding of employment services and welfare-to-work initiatives.

Lead the regional in-custody Careers, Information, Advice and Guidance service. Manage and develop CIAG Advisors and Peer Mentors, oversee operational performance and contractual KPIs, ensure compliance with Matrix, Ofsted and HMIP standards, manage audits and quality assurance, and build partnerships with commissioners, prison leadership and Ministry of Justice stakeholders. The role also includes resource planning, recruitment, stakeholder engagement, service improvement and occasional direct casework.

Conduct face-to-face, video, and telephone functional assessments for claimants, evaluating their ability to perform daily activities. Use clinical questioning, active listening, and reasoning to gather accurate information, then produce structured reports for the DWP. Collaborate with clinical colleagues, complete formal training and accreditation, maintain professional registration, and use computer systems to deliver accurate, fair assessments.

Provide tailored careers advice, assessments, and employability guidance to prisoners through one-to-one sessions and group workshops. Manage caseloads, create personalised learning plans, support progression into employment or training, and build relationships with education providers, employers, and probation services. Facilitate rehabilitation and reintegration while meeting service KPIs, targets, and quality standards.

Serves as the first point of contact for programme participants, promoting the Restart Programme, gathering participant information, coordinating with Job Centre Plus and Employment Advisors, maintaining accurate documentation, and meeting customer service, KPI, and engagement targets.

Provides careers information, advice, and guidance to prisoners through individual assessments and group workshops. Manages caseloads, creates personalised learning plans, supports employability and training goals, and builds relationships with education teams, employers, training providers, and probation services. The role promotes rehabilitation and successful reintegration by addressing employment barriers, connecting participants with opportunities, and achieving agreed outcomes and quality standards.

Leads and motivates professional and operational teams to exceed contractual, financial, compliance, customer service, and performance targets. Oversees daily site management and participant engagement, coaches Team Leaders, supports continuous professional development, manages budgets and resources, builds relationships with Jobcentre Plus stakeholders, and analyzes performance data to identify risks and implement improvements that help participants secure sustainable employment.

Coach and empower employment-program participants through assessments, action plans, career development, CV and cover-letter preparation, interview practice, and referrals to support services. The role manages a varied caseload, maintains accurate participant records, engages employers and external stakeholders, and meets performance targets while helping individuals overcome barriers and secure sustainable employment.

Provides employment coaching and personalized support to participants seeking sustainable work. Responsibilities include conducting assessments, identifying barriers, creating action plans, signposting to relevant services, improving CVs and applications, delivering interview preparation, engaging employers, meeting performance targets, and maintaining accurate participant records.

Provide tailored one-to-one employment support to individuals with disabilities or long-term health conditions. Manage a participant caseload, assess needs, build partnerships with community and health organisations, and engage employers to create suitable job opportunities. Deliver disability awareness initiatives and help participants secure and retain sustainable employment through empathetic, proactive, and target-driven support.

Deliver rehabilitation courses and one-to-one support to incarcerated participants preparing for release. Build trusting relationships, facilitate goal-setting and decision-making sessions, manage caseloads, identify safeguarding concerns, and maintain accurate records. Collaborate with support workers and peer mentors to help individuals overcome barriers, build confidence, and reduce reoffending.

Provide tailored one-to-one employment support to people with disabilities or long-term health conditions. Manage a small participant caseload, assess client needs, support job searches and retention, build employer relationships, and promote inclusive workplaces through disability awareness. Collaborate with local government, NHS, voluntary organizations, and community partners while meeting employment targets.

Conduct face-to-face, video and telephone functional assessments to evaluate claimants' ability to perform daily living activities. Gather clinical information using focused questioning and active listening, produce structured reports for DWP submission, and collaborate with clinical colleagues to ensure consistent, fair assessments.