Teams at Imprivata

Manage end-to-end subscription renewals for an assigned customer portfolio, driving retention, negotiating contracts, identifying upsell opportunities, preparing quotes and forecasts, and coordinating with customers, channel partners, Sales, Customer Success, Finance, Legal, and Operations. Maintain accurate Salesforce data, assess renewal risks, communicate product value, and support multi-year agreements and cloud transitions.

The Regional Sales Manager will sell identity and access management solutions to medium and large commercial accounts across the Central United States. Responsibilities include exceeding booking quotas, developing territory and account strategies, engaging executive decision-makers, managing demonstrations and evaluations, partnering with resellers and internal sales teams, maintaining Salesforce and Clari forecasts, and supporting customer expansion and issue resolution.

Leads managed services teams and customer portfolios, overseeing service delivery, customer outcomes, staffing, productivity, escalations, and contractual commitments. Develops managers and employees, establishes operating plans and standardized workflows, analyzes operational and capacity metrics, and drives corrective actions and continuous improvement. Partners with Customer Success, Support, Professional Services, Product, Engineering, and Sales to resolve issues, improve readiness, support adoption, and strengthen customer value.