Jobs at IDT

Create illustrations, icons, graphics, motion assets, and other visual elements for digital products. Collaborate with UI/UX designers, product designers, developers, and cross-functional teams to maintain consistent visual styles, prepare production-ready assets for multiple platforms, and support product experiences. Participate in design reviews, iterate on feedback, maintain reusable visual libraries, and contribute to NRS’s evolving visual language.

Design and improve the POS and portal experience across NRS products. Partner with product managers, engineers, product owners, and operations to execute the roadmap, conduct user-centered design, create clickable prototypes, iterate from stakeholder feedback, and maintain a cross-platform design system. The role emphasizes visual and mobile interaction quality, cohesive customer journeys, microinteractions, UX gamification, analytics, and translating business goals into effective product solutions.

Supports team members through coaching, motivation, performance monitoring, and KPI tracking. The role requires strong communication, leadership, accountability, schedule flexibility, and a proactive, team-oriented mindset. It is an on-site opportunity in Guatemala City intended as a first formal leadership role, with career growth, bonuses, benefits, and leadership development opportunities.

Leads the mobile engineering organization responsible for the Boss Revolution Calling App and its calling, top-up, and money transfer services. Manages hiring, mentoring, performance, team structure, delivery, agile processes, technical standards, architecture, incident reviews, risk mitigation, compliance coordination, and stakeholder alignment. Partners with Product, Design, Operations, Compliance, Customer Success, and business teams to deliver secure, scalable, reliable software.

Lead QA Engineer responsible for test case design and automation for a UCaaS platform. Automate backend, API, VoIP/SIP and calling functionality, integrate tests into CI/CD (Jenkins), run load/emulation, debug using network tools, and track coverage in TestRail within an Agile/Scrum team.

As a Data/ML Engineer, you will design and implement data pipelines, optimize workflows for unstructured data, and integrate LLM frameworks to power analytics and BI solutions.

The Sales Representative will sell telecom products, open new retail accounts, service existing accounts, and ensure customer satisfaction through regular visits.

The Merchant Services Sales Representative sells point of sale and credit card processing solutions, earning commissions on both sales and residual payments while focusing on self-motivation and people skills.

The Sales Representative will open new accounts, grow business with existing customers, and maintain client relationships in the San Francisco area.

The Sr. Fullstack Software Engineer will enhance the POS ecosystem, working on both frontend and backend technologies to support independent retailers.

Provide support to customers, address banking questions, process applications, and maintain relationships with retailers. Ensure satisfaction through effective communication and problem-solving skills.

Sales Representative will sell telecom products and services to retail stores, open new accounts, service existing ones, and ensure customer satisfaction through regular visits.

The Sales Representative sells telecom products to retail stores, opens new accounts, services existing accounts, and ensures customer satisfaction.

Design, build, and maintain scalable data pipelines, vector stores, feature stores, and LLM-driven workflows. Implement RAG, prompt engineering, model fine-tuning, and managed LLM deployments on cloud. Optimize big-data processing, enable real-time inference, build analytics/NL query dashboards, document processes, and partner with stakeholders to translate requirements into production BI/ML solutions.

Execute and optimize paid mobile user acquisition campaigns across social and digital channels for two apps. Analyze the funnel from impressions through conversions, manage CPI, CPA, and ROAS targets, conduct creative A/B testing, and translate performance data into optimization actions. Collaborate with creative teams, explore new acquisition channels, and use AI tools to improve marketing workflows, creative production, copywriting, and analysis.

Generate leads, conduct cold outreach, build customer relationships, identify new business opportunities, and support growth of the client portfolio. The role requires strong communication, negotiation, relationship-building skills, advanced English proficiency, and on-site availability in Guatemala City’s Zone 4 under a hybrid work model.

Lead a cross-functional engineering team to build and operate the Awards2Go prepaid rewards platform. Manage people, delivery, architecture, compliance, and incident reviews. Ensure secure, scalable, and reliable web apps, APIs, payment workflows, and integrations while partnering with Product, Design, Operations, and stakeholders.

Design, implement, deploy, and maintain scalable, resilient web applications and services for a cloud contact center. Collaborate with stakeholders and cross‑region engineering teams, participate in product planning and sprint meetings, document architecture and troubleshooting, and continuously evaluate new technologies.

Lead development of a scalable cloud PBX built on Asterisk. Implement SIP proxy features in Java and C, develop/patch Asterisk modules, diagnose performance and memory issues, manage CI/CD and cloud deployments, design dialplans, and lead cross-team technical decisions across backend, infra/DevOps, QA, and product.

Assist in managing the Salesforce instance for Net2phone, including configurations, automations, user support, and workflow management. Engage with cross-department teams to improve CRM processes and maintain system integrity.