NRS Customer Support Rep

Reposted 9 Days Ago
Be an Early Applicant
Guatemala
Junior
Other
The Role
The NRS Customer Support Rep assists retailers and merchants with technical issues related to software or hardware, providing troubleshooting and support.
Summary Generated by Built In
Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or equipment.

What we need:

  • High School Diploma
  • 85% of English Proficiency
  • Software and Hardware knowledge
  • Previous experience in tech support, desktop support, or a similar role.
  • Customer Service and Tech Support Experience (Must)
  • Excellent communication skills (written and spoken)
  • Patient, helpful, empathetic, good listener & professional
  • Attention to detail and good problem-solving skills.
  • Experience with remote desktop applications and help desk software. (Desired)
  • Goals and people oriented

What we offer:

  • Competitive salary
  • Bonuses
  • A great and positive workplace environment
  • Parking Subsidy
  • Life and Medical Insurance
  • Benefits and Discounts
  • Growth opportunities
  • Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

Top Skills

Hardware
Help Desk Software
Remote Desktop Applications
Software
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Newark, NJ
1,151 Employees
Year Founded: 1990

What We Do

We know that you’ll have looked at quite a few company pages but IDT is different. We want people who want to make a big difference to our company with big ambitions. We’re a truly global team, with 1300 people working across all continents, apart from (at the moment!) Antarctica. But we are proud that despite our size, we encourage and support any in-house entrepreneurs to develop their ideas into business action. Our exciting growth plans make it a great time to join us.

Our people are the reason for IDT’s passion for success. The IDT family is made up of people of all backgrounds, expertise, and interests, all with a relentless team spirit. We need people who share both our commitment to success and excitement about our journey. You won’t ever be bored or have to wonder how to fill your time. You’ll find the work challenging but you’ll get the support of a great team to help you beat those challenges. You will also be expected to support others as well as work hard, work well and work with a smile.

If you want a join a company that will help you become your brilliant best and achieve amazing results, then you want to join IDT.

Similar Jobs

Mastercard Logo Mastercard

Consultant

Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Hybrid
Guatemala City, Municipio de Guatemala, Guatemala, GTM
35300 Employees

Pfizer Logo Pfizer

Medical Scientific Liaison Vaccines - Guatemala, NOLA

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Remote or Hybrid
Guatemala, GTM
121990 Employees
In-Office
Guatemala, GTM
618 Employees
In-Office
Guatemala, GTM
618 Employees

Similar Companies Hiring

Spark Advisors Thumbnail
Software • Sales • Other • Insurance • Healthtech
New York, NY
110 Employees
Cox Enterprises Thumbnail
Software • Other • Information Technology • Greentech • Cybersecurity • Cloud • Automotive
Atlanta, GA
50000 Employees
Compa Thumbnail
Software • Other • HR Tech • Business Intelligence • Artificial Intelligence
Irvine, CA
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account