Our National Retail Solutions Pay Support representatives provide support to our customers and process CC applications, they solve and address banking questions and provide general follow up to the applications submitted by the potential clients.
What we need:
- Provide Support to potential clients.
- Stay up to date with systems and products information, changes, and updates in the market.
- Support sales organization, retailers and NRS product line.
- Address and answer banking questions
- Other duties as necessary to support merchants and customers to ensure satisfaction and continued relationship.
- Follow standard processes and procedures.
- Understand the value of our products and the needs of our retailers and their profiles inside and out
- Ability to create strong connections and relations with their retailers and costumers (distributors and store owners)
- Coordinate with multiple departments related to the systems such as Tech Support if needed
- Ability to keep internal reports up to date (if needed)
- Technical Support background
What we offer:
- High School Diploma
- 85% of English Proficiency
- Microsoft Software proficiency
- Customer Service Experience
- Previous experience in ticketing, inquiries or tracking systems
- Excellent communication skills (written and spoken)
- Job stability (at previous jobs)
- Problem – solving skills and the ability to think under pressure.
- Patient, helpful, empathetic, good listener & professional
- Attention to details
- Goals and people oriented
What We Do
We know that you’ll have looked at quite a few company pages but IDT is different. We want people who want to make a big difference to our company with big ambitions. We’re a truly global team, with 1300 people working across all continents, apart from (at the moment!) Antarctica. But we are proud that despite our size, we encourage and support any in-house entrepreneurs to develop their ideas into business action. Our exciting growth plans make it a great time to join us.
Our people are the reason for IDT’s passion for success. The IDT family is made up of people of all backgrounds, expertise, and interests, all with a relentless team spirit. We need people who share both our commitment to success and excitement about our journey. You won’t ever be bored or have to wonder how to fill your time. You’ll find the work challenging but you’ll get the support of a great team to help you beat those challenges. You will also be expected to support others as well as work hard, work well and work with a smile.
If you want a join a company that will help you become your brilliant best and achieve amazing results, then you want to join IDT.
