As Tier1 Tech Support, The main role is to provide support post-installation to our Business VoIP customers you can be a part of this vital group by demonstrating your ability to resolve any technical inquiry/issue present post-implementation. We look for teammates who are able to thrive in a fast-paced, cutting-edge, technology-driven environment and that are also detail-oriented and customer-focused individuals to help cultivate relationships with new customers while improving overall customer engagement by providing solutions to technical issues.
RESPONSIBILITIES
- Address customers’ changing needs or technical inquiries/issues that arise post-implementation, via phone and Email.
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Update tickets assigned with actions taken to resolve incidents and or escalate if needed.
- Provide both great technical support and customer service.
REQUIREMENTS
- High School Diploma
- 85% of English Proficiency great communication skills (written and spoken)
- Positive Attitude
- Problem Solving Skills.
- Quick Learner
- Team Player
- Software and Hardware knowledge
- 1+ Years of experience in tech support, desktop support, or a similar role. (Mandatory)
- Excellent Customer Service and great communication skills (written and spoken)
- Experience with remote desktop applications and help desk software. i.e: TeamViewer, AnyDesk, or others.
- Experience in VoIP technology, troubleshooting, and understanding of its infrastructure (It’s a plus)
- Salesforce experience (desired)
- CompTIA A+ (Certification is a plus)
- Knowledge in the following areas/fields: (Mandatory) *if Certified it’s a plus.
- CCNA* - Network Monitoring
- Routing Protocols. - Cybersecurity
- Satellite Technology - LAN and WAN networks.
- Linux servers. - Telephone Plants PBX
- Structured Wiring - Antennas
What we offer:
What we offer:
Competitive Salary
Bonuses
A great and positive work environment
Parking Subsidy
Life and Medical Insurance
Benefits and discounts
Growth Opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
Top Skills
What We Do
We know that you’ll have looked at quite a few company pages but IDT is different. We want people who want to make a big difference to our company with big ambitions. We’re a truly global team, with 1300 people working across all continents, apart from (at the moment!) Antarctica. But we are proud that despite our size, we encourage and support any in-house entrepreneurs to develop their ideas into business action. Our exciting growth plans make it a great time to join us.
Our people are the reason for IDT’s passion for success. The IDT family is made up of people of all backgrounds, expertise, and interests, all with a relentless team spirit. We need people who share both our commitment to success and excitement about our journey. You won’t ever be bored or have to wonder how to fill your time. You’ll find the work challenging but you’ll get the support of a great team to help you beat those challenges. You will also be expected to support others as well as work hard, work well and work with a smile.
If you want a join a company that will help you become your brilliant best and achieve amazing results, then you want to join IDT.
