Jobs at IDEXX

Lead regional sourcing for veterinary reference lab materials and equipment. Own end-to-end sourcing projects, build cross-functional relationships, create sourcing plans balancing cost, quality, compliance, and supply continuity, support new lab start-up, manage suppliers (including cold-chain and regulated items), use data and market intelligence to mitigate risks and drive supplier performance, and align regional activities with Global Procurement.

Perform gross and microscopic examination of clinical pathology specimens, prepare timely reports, provide telephone consultations, meet caseload/turnaround targets, support lab personnel, participate in QC and continuing education, and engage with clients and pathologist colleagues. Hybrid role requires onsite presence in Wetherby 1–2 days weekly.

Manage relationships with IDEXX LPD clients, drive sales growth, acquire new business, deliver accurate sales forecasts, and enhance customer satisfaction.

Lead hands-on automation and AI development for HR by mapping processes, identifying automation/AI opportunities, designing intelligent workflows and agents, deploying solutions, monitoring performance, and driving change management and adoption across HR teams.

Provide diagnostic evaluation of veterinary clinical pathology specimens (gross/microscopic), prepare reports, meet turnaround expectations, consult with clients and colleagues, advise lab personnel on specimen processing, participate in quality control, and engage in continuing education and professional activities.

Design, build, and operate production-grade near-real-time data pipelines and APIs on AWS (Kinesis, Glue/Spark, Lambda, EMR). Implement IaC and CI/CD, optimize data lakes and operational models, improve observability and reliability, and participate in on-call support.

Provide phone-based customer support to IDEXX veterinary customers, answering 50–70 calls daily, explaining lab test results, coordinating follow-up tests and sample logistics, and resolving issues quickly while using computer systems and Microsoft Teams—all in both French and English.

Manage and grow the VetSoft Payments engineering team, focusing on scalable, secure payments systems while leading and mentoring a distributed engineering team.

As a Product Manager at IDEXX, you will lead the development of veterinary software platforms, conduct market research, maintain a product backlog, and collaborate with teams to ensure successful product delivery.

Provide high-quality global email and phone support for ezyVet users, manage and resolve support tickets, deliver feature training webinars, upskill customers, and contribute to technical writing and proactive customer success initiatives while working rotational shifts including occasional weekends.

Lead design and implementation of end-to-end ELT pipelines and transformation layers (dbt) to produce curated, reporting-ready datasets. Define data models, governance, metadata, lineage, and engineering standards. Partner with cross-functional teams to translate requirements, optimize performance and costs (cloud DW like Snowflake), and grow a data architecture practice that supports BI, self-service analytics, and AI agents.

Administer, configure, and support enterprise Salesforce solutions. Translate business needs into technical designs, develop and document configurations, manage security and access, perform daily system administration and sandbox management, participate on project teams as technical liaison, monitor capacity and stability, provide on-call support, and build strong business relationships with stakeholders.

Design, implement, validate, and deploy advanced machine learning and statistical models across the data science pipeline. Collaborate with product and engineering, mentor peers, translate research into production, and deliver high-impact business insights using large-scale and distributed data platforms.

Provide first‑line customer support via phone and email for veterinary diagnostic solutions. Log interactions, resolve enquiries with empathy, identify education opportunities, and feed customer insights into improvement initiatives. Work rotating roster with hybrid schedule and receive product and systems training.

Manage the Zookeepers engineering team (SRE, developers, DevOps, QA) to ensure production stability, security compliance, delivery automation, and AWS infrastructure health. Oversee staffing, performance, budgets, vendor coordination, triage high-priority requests, drive process improvements, report outcomes to senior leadership, and align team efforts with product, security, and infrastructure stakeholders.

Lead and coordinate overnight sample management activities while performing hands-on laboratory bench work. Coach and support technicians, manage workflow, troubleshoot analyzers, run and read diagnostic tests on blood, urine, fecal, and biopsy samples, and release results per SOPs to support veterinary diagnoses. Ensure turnaround times and quality in a high-volume environment.

Lead ideation, development, and launch of Vello veterinary B2B/B2B2C software. Conduct market/user research, own roadmap and business case, manage backlog, support engineering, coordinate cross-functional teams, and measure product success.

Lead FP&A partner for Pathology & Microbiology, managing budgeting, forecasting, reporting, variance analysis, and financial models. Provide decision support on pricing, capacity, productivity, and investments; produce executive presentations and drive process improvements and controls.

Lead multi-year strategy and execution for IDEXX PIMS integrations, owning both IDEXX-owned and third-party integration platforms. Build and manage a small senior product team, set quality and launch standards, enable field/support, and define integration health metrics and reporting. Partner across product, engineering, commercial, and support to deliver a coherent OneIDEXX customer experience.

Develop and optimize high-throughput molecular biology and antibody generation workflows—from gene design and cloning through recombinant expression and protein/antibody characterization—while maintaining automation protocols, collaborating with discovery and assay teams, documenting experiments, and delivering validated reagents for immunoassay development.