At IDEXX, innovation that is valued by customers is at the heart of everything we do. We deliver diagnostic and software advancements that help veterinary professionals raise the standard of care and enable our customers to turn this innovation into impact, and their success drives ours. Are you passionate about technology, project management, and delivering exceptional customer experiences? We’re looking for a Software Implementation Specialist to join our team and be the driving force behind successful software deployments, working closely with veterinary practices to ensure seamless onboarding and optimal use of our innovative platforms. This role is a 12-month fixed term contract to support the rollout of our software solutions to IDEXX’s largest veterinary corporate account in Australia.
What You’ll DoAs a Software Implementation Specialist, you will:
Lead end-to-end implementation for our largest corporate account, focusing on our Smart Flow and Web PACS solutions
Manage installations, data migrations, training sessions, and cross-functional coordination to ensure a smooth customer journey.
Customize system configurations to meet client-specific needs and optimize practice workflows.
Build strong relationships with clients, providing expert consultation and securing additional service contracts when needed.
Collaborate cross-functionally to deliver high-quality outcomes aligned with customer goals.
There is minimal travel involved in this role.
A relevant degree or certificate i.e. veterinary nursing, training & assessment or project management
A genuine passion for software and technology.
A strong knowledge of IDEXX software solution is a plus.
Excellent project management, organizational, and time management skills.
Ability to communicate complex technical concepts clearly and persuasively.
An eye for detail and a natural problem solver.
Proficiency in Microsoft Office and general PC skills.
A collaborative spirit and a customer-first mindset.
Attractive compensation, incentives, and benefits
Investment in professional development and career growth
A hybrid working environment that fosters a work-life balance
Be rewarded and reward others through our Reward and Recognition Programs
Free wellness programs and Fitness Reimbursements
Bring your pets along on your office days.
$500 per year towards diagnostic testing for your pets
Tenure recognition including days off and bonus payments for reaching key milestones
Contribute towards your charity of choosing through our programs and paid volunteer days
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. Let’s pursue what matters together.
If you are passionate about making a difference and being rewarded for your efforts, please APPLY or contact the ANZ Talent Acquisition Team via [email protected] or visit careers.idexx.com/us/en/anz or www.idexx.com.au/en-au to learn more about IDEXX.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.
Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
