Jobs at HUB International

Serves as the first point of contact for inbound client calls across HUB Canada West, routing inquiries, triaging urgent needs, resolving issues, maintaining accurate EPIC records, supporting branches, and promoting insurance products. The role requires high-volume client service, relationship building, transaction accuracy, administrative support, and meeting sales and service targets.

Services commercial insurance accounts by supporting producers and marketers, processing certificates, renewals, endorsements, proposals, invoices, and related documentation. Reviews policy accuracy, contacts clients for renewal information, answers coverage questions, processes online quotes, negotiates with insurers, updates client records, and responds to requests from clients, lawyers, and banks. The role requires strong customer service, organization, communication, compliance, and attention to detail.

Services commercial insurance accounts by assisting producers and marketers, processing certificates, renewals, proposals, endorsements, invoices, and related documentation. Reviews policy accuracy, responds to client inquiries, gathers renewal information, provides coverage details, updates account records, and negotiates coverage and pricing with insurers. Requires strong customer service, communication, organization, compliance, and attention to detail, along with a Level 2 Insurance License and proficiency in Microsoft Office.

Serve as the first point of contact for clients, providing accurate, professional, and courteous advice regarding auto insurance. Support a diverse, client-focused team, communicate effectively, use Windows-based systems, and work efficiently in a fast-paced environment. Candidates must hold or be willing to obtain a Level 1 Insurance License. Unlicensed hires begin as Customer Service Representatives until licensing is achieved.

Serves as the first point of contact for clients and visitors, answers and routes calls, provides general administrative support, and manages daily office tasks in a busy, client-focused environment.

Provide administrative and operational support to the underwriting team, process policy applications, maintain records, prepare underwriting documents and correspondence, communicate with agents/brokers, and help ensure compliance with underwriting guidelines.

Dirige une unité d’assurance transport en supervisant l’administration, la rétention des clients et des employés, le développement des affaires, la performance, la formation et les mesures disciplinaires. Gère les réunions, projets, absences, rapports mensuels, recouvrements, dépenses, paiements et heures supplémentaires. Veille à l’atteinte des objectifs, à la qualité du service et au développement professionnel de l’équipe.

Manage assigned commercial insurance accounts, maintain client and carrier relationships, assess coverage needs and risks, negotiate terms and pricing, bind coverage, deliver renewals, resolve service issues, maintain policy documentation and accounting records, and support Producers. The role also mentors Account Manager I employees and directs Account Manager Assistants while ensuring client retention, satisfaction, compliance, and service improvement.

Leads marketing, placement, negotiation, and technical management of complex Executive Liability insurance accounts, including D&O, EPL, and Fiduciary Liability. Develops placement strategies, manages insurer relationships, reviews policy wordings and coverage gaps, prepares proposals and comparisons, ensures documentation quality, supports claims advocacy, and mentors account management staff. The role serves as the primary technical placement resource for high-value accounts and requires extensive commercial insurance and Executive Risk experience.

Supports Account Managers, Account Executives, and Risk Consultants with commercial insurance account servicing. Duties include processing applications, policy changes, certificates, invoices, renewals, cancellations, client correspondence, electronic filing, data entry, and policy delivery. Maintains accurate account records and suspense systems, prepares insurance documents, follows broker standards, and completes industry training. The role requires administrative experience, a P&C license or ability to obtain one, Microsoft Office proficiency, and reliable transportation.

Manages day-to-day service for employee benefits clients, including client relationships, renewals, claims and coverage issues, compliance guidance, billing and eligibility audits, open enrollment materials, carrier and vendor implementations, benchmarking, RFP support, and reporting. The role coordinates with producers, consultants, account executives, carriers, and administrators; leads client meetings and presentations; maintains BenefitPoint data; supports plan documentation and 5500 preparation; and mentors account administration staff.

Manage and grow a commercial insurance book focused on Directors’ and Officers’ Liability, Employment Practices Liability, Fiduciary Liability, Cyber, and related Executive Risk coverage. Responsibilities include client service, account renewals, marketing and placing coverage, negotiating with underwriters, identifying coverage gaps, preparing proposals and documentation, developing new business, managing receivables, supporting claims, and maintaining accurate records in agency systems.

Supports commercial insurance account servicing, including certificates of insurance, policy changes, payments, renewals, carrier marketing, premium financing, quotes, proposals, audits, and client inquiries. Maintains accurate account documentation and system records while meeting production and service standards. Provides courteous support to insureds, carriers, underwriters, business partners, and internal account management teams.

Supports commercial insurance account management by responding to client inquiries, processing certificates and policy changes, preparing renewals, quotes, and proposals, coordinating premium financing and collections, auditing policies for accuracy, maintaining account records, and assisting with carrier marketing. The role requires meeting service and production standards while providing professional support to clients, carriers, underwriters, and internal teams.

Leads 25–30 commercial insurance processors, associates, and advisors while driving branch growth, retention, client experience, and operational performance. Responsibilities include business planning, sales initiatives, recruiting, coaching, talent development, performance management, reporting, licensing support, policy compliance, change implementation, and community engagement. Partners with sales leadership and regional managers to improve communication, training, onboarding, and continuing education across commercial lines teams.

Advise new and existing clients on automobile insurance products and services by phone. Manage renewals, transfers, cancellations, payments, and other policy needs; document interactions accurately; make outbound retention calls; and handle inbound volume efficiently. Upsell and cross-sell insurance products, process payments, complete administrative tasks, and consistently meet sales and telephone performance targets while using ICBC Policy Centre, BMS EPIC, and other systems.

Manages commercial insurance accounts for franchise clients, handling carrier documents, policy endorsements, contract reviews, certificates, coverage quotes, binding instructions, billing inquiries, audit disputes, and client relationships. Partners with producers, account executives, and internal teams to resolve coverage issues, support risk management needs, facilitate productivity, and participate in client meetings. Requires commercial lines expertise, a Property & Casualty license, strong communication and negotiation skills, and attention to detail.

Manages a commercial insurance book of business, providing client and carrier service, analyzing coverage needs, supporting renewals, resolving claims and billing issues, retaining and growing accounts, identifying cross-selling and new-business opportunities, and maintaining accurate agency system records. Leads or participates in client meetings, prepares reports, completes account transactions, pursues continuing education, and collaborates with Producers, Account Executives, and HUB teams.

Service assigned personal insurance accounts by reviewing coverage, recommending appropriate limits, maintaining client relationships, developing new business, preparing applications and quotes, processing account transactions, maintaining accurate agency-management data, and assisting with premium collections. The role requires knowledge of personal lines insurance markets, an active Massachusetts Producer license, strong communication and organizational skills, and collaboration in a hybrid office environment.

Services assigned personal insurance accounts by reviewing coverage, recommending solutions, developing existing-account business, preparing applications and quotes, processing account transactions, maintaining agency-system data, and potentially collecting premiums. Builds strong client relationships, supports renewals and new business, stays current on personal-lines insurance trends, and contributes to departmental production goals.