Director, Client Services

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why choose HUB?

Throughout our network of more than 600 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization

• have a desire to help others protect their future

• have an entrepreneurial spirit and are challenged by the opportunity to grow the business

• are focused on learning and development to enhance your industry knowledge and expertise

• are a self-starter willing to invest time and energy to learn the technical aspects of our business

• believe in integrity and building success by developing relationships with others

Here’s where you come in:

We are currently seeking a Director of Client Services to join our growing Commercial Insurance team.  The Director is focused on client retention and growth.  Will be responsible for championing the company's tiered service model and ensure teams are managed in a way that leads to successful outcomes for regional strategic goals, key initiatives, efficiency gains, client retention and high service standards.

Essential Duties and Responsibilities

• Support adherence to best practices, deliverables, timelines, tiered service model

• Take on new opportunities and tough challenges with a sense of urgency, high-energy and enthusiasm.

• Help to create a climate where employees are motivated to do their best and can be successful.

• Review and ensure capacity and adequate service levels are met. Work with the SOM and VP for staffing and book capacity.

• The director will review the tiered service model, including the menu of services, and be sure that it is being executed correctly across all Super Teams within their region.

• Attend Critical Path meetings with Service Teams and ensure that suggestions from the meeting are executed and results reported.

• Assist with strategic corporate initiatives, book rolls and internal initiatives.

• Take the lead on the client experience for Carrier changes that need action from our teams (for example, AM Best downgrades)

• Ensure quality service is provided to our clients on a timely and consistent basis.

• Lead by example in areas of excellent client service, adoption of company policies, procedures, and workflows, embracing technology systems, and professional growth by means of continually seeking educational opportunities.

• Works with the Marketing Team/VP/SOM for New Business to ensure excellent client experience and that new clients are properly placed and introduced to their new team.

• In addition to the above, the director will take the lead on the following: Top 100, Critical Path, New Account Opportunities, Account Transitions, A/R’s, Carrier Downgrades, Accounting issues, and Lost Business.

• Assist with Standard Operating Procedure (SOP) as needed (may be vertically focused)

Here’s what we can offer:

At HUB, we believe in giving our employees the room and space they need to do their job.  We believe in paying a fair wage with bonus opportunities and offering great benefits like:

• 401k plan where the Company matches 50% of the first 6% you contribute

• Paid parental leave

• Medical, dental, and vision options

• Robust wellness program

• Paid vacation, paid holidays, floating holidays and more!

We offer a large selection of benefits that are customizable to fit your personal needs - a portfolio of both comprehensive and affordable choices.

Our work environment encourages critical and independent thinking, problem-solving and project-management. We trust our employees to make good decisions for our clients and we give them the space to do that. Our work atmosphere is comfortable and offers a “dress for your day” policy as well as a flexible work schedule.

Life us so far?

Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today!

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