Jobs at Hotelbeds

Support LATAM commission operations by calculating, validating, reconciling and preparing commission payments. Maintain accurate records, process transactions per procedures, assist month-end reporting, audits, and collaborate with Sales, Commercial, and Finance to resolve discrepancies and improve processes.

Manage a ~1,000-hotel portfolio to drive revenue growth via digital supplier models. Acquire/reactivate suppliers, onboard and support hotels, optimize campaigns through high-volume outreach, monitor performance in Salesforce, and support digitalization and process improvements to increase bookings and reduce cost to serve.

The NOC Engineer is responsible for incident detection, analysis, and management in IT operations, ensuring compliance with protocols and enhancing incident management processes.

Manage complex litigation and disputes, advise stakeholders, oversee external counsel, and ensure effective case management while supporting investigations and insurance issues.

Verify and convert incoming account enquiries by validating leads, collecting documents, registering new accounts/branches in Salesforce, supporting KYB/KYC and fraud checks, coordinating with support teams to resolve credential or setup issues, and managing account activation, reactivation, or closure.

Support high-volume hotel contract and supplier data operations: review and upload contract data, maintain supplier profiles, validate data quality, manage workflows to meet KPIs and SLAs, collaborate with cross-functional teams, and support Supplier Integration and SRC teams.

Provide operational booking support across the customer journey (pre-arrival, on-stay, post-travel), resolve client issues within service levels, document cases, escalate complex issues, and contribute to a customer-centric service culture.

Negotiate with suppliers and process booking amendments to increase booking profitability and reduce losses. Maintain strong supplier contract knowledge, strengthen supplier relationships, and collaborate with internal teams to improve workflows and product/service quality.

Lead end-to-end design and delivery of high-impact strategic initiatives across the ecosystem. Collaborate with BU leaders and centers of excellence to redesign strategies, launch growth initiatives, analyze market trends, build business plans, report performance to leadership, and manage cross-functional teams to deliver measurable financial and operational results.

Lead statutory financial reporting for Roiback, ensure compliance with accounting standards, coordinate audits, manage billing and invoicing, support group consolidation, uphold financial controls (COSO), and improve financial processes and reporting quality.

Manage and grow a portfolio of high-value travel clients as primary contact. Drive revenue and profitability by analysing KPIs, identifying upsell opportunities, preparing reports, resolving operational issues, and coordinating cross-functional teams. Conduct frequent client visits, virtual meetings, and attend trade shows while maintaining accurate records in Salesforce to support strategic account growth and long-term partnerships.

Manage and grow assigned strategic client accounts to hit sales and profitability targets. Act as main client contact, identify upsell opportunities, analyze KPIs, coordinate cross-functional teams, prepare reports/presentations, and maintain strong customer engagement through meetings, site visits, and trade shows.

The Account Manager will ensure proper communication of company focus, analyzing reports for profit, building hotel relationships, negotiating contracts, and representing the company professionally.

Lead IT operations for premium contact center systems, optimize multichannel communication platforms, implement monitoring, serve as technical escalation, build KPI dashboards (Tableau/Power BI/Excel), analyze metrics, automate reporting, drive system integration and AI-powered optimization, train teams, and support digital transformation initiatives to improve operational efficiency and customer experience.

Support regional sales by coordinating operational tasks, maintaining CRM and client data accuracy, tracking and escalating issues via Jira, liaising with internal teams, and reporting progress to management to ensure timely completion of sales operations activities.

Client-facing role managing key Mobility accounts: monitor KPI performance, handle escalations, analyse complaints, implement improvement plans, lead Quarterly Review Meetings, present insights, maintain governance, and drive client retention through cross-functional collaboration.

The role focuses on driving partner growth through acquiring new hotel partners and optimizing agreements, utilizing data for strategic decision-making and relationship management.

The Business Development Manager will focus on driving growth in travel insurance by acquiring partners, developing tailored solutions, and collaborating across teams.

Manage regional marketing strategies and sales pipeline, lead a team, foster relationships with stakeholders, and analyze campaign effectiveness.

Support Strategic Performance lead by building and maintaining factbases, tracking progress of key strategic initiatives, preparing executive reports and dashboards, coordinating cross-functional inputs, and executing ad-hoc strategic deep dives to ensure clarity, accuracy, and alignment across the organisation.