Jobs at Hotelbeds

Manages day-to-day operations for high-volume, multi-market strategic accounts in a travel bedbank environment. Coordinates Sales, Sourcing, Pricing, Operations, and Finance teams; monitors performance; prepares reports and client presentations; maintains CRM accuracy; provides data-driven insights; and recommends process improvements. Supports the Account Owner by ensuring execution readiness and enabling greater focus on strategic client management and growth.

Provide Arabic- and English-language customer support to clients by phone and email. Resolve requests, issues, and complaints promptly according to company policies, maintain strong client relationships, support satisfaction and loyalty, identify process improvements, and collaborate with internal sales teams. The role requires shift flexibility and effective performance in a fast-paced environment.

Supports product launches, go-to-market initiatives, adoption campaigns, product communications, and sales enablement. Creates customer-facing content, manages Productboard feedback, coordinates quarterly product updates, conducts market and competitor research, and collaborates with Product, Commercial, Marketing, Design, and Enablement teams to deliver timely marketing activities.

Manage and optimize an assigned hotel portfolio by renegotiating supplier conditions, increasing availability and offers, improving rate loading, and prioritizing actions using company dashboard data. The role involves securing new supplier offers, maintaining daily contact with hotel partners, and collaborating with Contracting Managers to improve commercial performance and operational efficiency.

Analyzes pricing performance, customer behavior, booking trends, market conditions, and commercial results to identify revenue and profitability opportunities. Develops dashboards, reports, analytical models, and business cases; monitors pricing initiatives and evaluates their impact. The role presents actionable insights to stakeholders, supports strategic pricing decisions, ensures data quality, and collaborates across pricing, operations, and commercial teams.

Monitor and improve business performance by standardizing reporting, developing and tracking KPIs, ensuring data accuracy, and creating dashboards and executive presentations. Analyze business drivers, identify improvement opportunities, provide actionable recommendations, support strategic initiatives, and conduct ad hoc analyses. The role collaborates with stakeholders across the organization, communicates insights to senior management, and supports data-quality initiatives while managing tight deadlines and uncertainty.

Manages hotel partner accounts across Spain’s islands, building trusted relationships and optimizing revenue, profitability, occupancy, inventory, availability, and campaigns. Analyzes market demand, competition, and client behavior to identify growth opportunities, leads commercial negotiations, develops account plans, and uses data-driven insights to improve performance and uncover upsell opportunities. Requires strong commercial, analytical, communication, negotiation, and relationship-management skills, plus fluent English and local-language proficiency.

Lead forecasting and strategic planning for the accommodation business. Build and improve financial models, consolidate stakeholder inputs, analyze variances between actuals, forecasts, and budgets, and identify risks, opportunities, and performance trends. Partner with Commercial, Finance, and Strategy teams to develop actionable insights and recommendations. Create dashboards, reporting tools, and presentations for senior management while supporting forecasts, budgets, and three-year planning.

Manage and grow a portfolio of strategic clients by building relationships, meeting revenue and profitability targets, identifying expansion opportunities, analyzing performance data, preparing commercial proposals, and coordinating internal teams. The role serves as the primary client contact, resolves account issues, monitors market trends, uses Salesforce CRM, attends client meetings and industry events, and supports business development through proactive account management and stakeholder engagement.

Manages accounts receivable collections, payment queries, account statements, payment links, credit notes, aged debt monitoring, and payment reconciliation. Supports financial closing and reporting activities, maintains relationships with clients and internal stakeholders, escalates issues, and improves receivables processes while meeting deadlines and service expectations.

Own and improve data models supporting client override forecasting, profitability analysis, reporting, and financial decision-making. Build forecasting and financial models, monitor performance, develop dashboards, ensure data quality and governance, analyze large datasets, automate reporting processes, and translate business requirements into scalable analytical solutions. Collaborate with Finance, Pricing, Commercial, and Business Analytics stakeholders while communicating recommendations to technical and non-technical audiences.

Manage and optimize paid media and performance marketing campaigns across search, display, video, and social platforms for hotel and hospitality clients. Responsibilities include budget planning, campaign analysis, ROI and ROAS optimization, reporting, strategic recommendations, client relationship management, and identifying upselling opportunities. The role requires expertise in Google Ads and Meta Ads, analytical skills, client communication, and the ability to manage multiple campaigns.

Leads prepayment operations across Europe and LATAM, overseeing collections, reconciliations, issue resolution, controls, service delivery, and continuous improvement. Supervises a Cancun-based finance team, manages workload and performance, collaborates with Finance, Commercial, Collections, Billing, and Customer Master Data stakeholders, and supports transformation initiatives involving TOM, BRIM, process testing, knowledge transfer, and operating-model changes.

Leads HBX Group’s M&A and corporate development activities, including opportunity origination, valuation, financial modeling, due diligence, transaction structuring, negotiation, and execution. Partners with senior executives, board members, legal, tax, finance, strategy, and external advisers. Develops investment recommendations, supports strategic initiatives, coaches junior team members, and manages complex domestic and international transactions in a publicly listed environment.

Partner with Sourcing commercial teams to analyze and explain topline performance, build forecasts and scenario analyses, produce performance reporting and dashboards, identify risks and opportunities, and provide actionable recommendations to support commercial and senior management decision-making.

Lead pricing strategy and profitability management across Latin America’s accommodation and mobility businesses. Analyze performance, margins, customer behavior, market dynamics, and pricing effectiveness to recommend data-driven actions. Partner with Sales, Sourcing, commercial leaders, and Pricing Operations to influence decisions, implement strategies, evaluate outcomes, and drive continuous improvement. The role requires strong analytical, commercial, communication, stakeholder management, and reporting capabilities, plus advanced Excel and experience with analytics or visualization tools.

Leads management and optimization of sales and business-critical tools. Governs support processes, coordinates incident resolution, investigates inefficiencies, gathers and prioritizes business feedback, monitors tool performance, and drives system enhancements. Acts as the liaison between business and technical teams while leading continuous improvement initiatives. Manages, mentors, coaches, and evaluates team members to support departmental and individual objectives.

Leads a team of approximately 10 Order-to-Cash professionals managing collections for strategic European customers. Oversees cash collection, DSO, overdue reduction, credit risk, customer escalations, KPI performance, stakeholder collaboration, governance meetings, and process improvement. Partners with Sales, Account Management, Credit Risk, Billing, and Finance to resolve disputes and achieve working capital objectives.

Own and grow a focused portfolio of strategic Americas accounts through commercial strategy, account planning, share-of-wallet analysis, renewals, pricing discussions, and expansion opportunities. Build trusted relationships with senior stakeholders, navigate complex negotiations, collaborate across product, marketing, finance, and connectivity teams, and represent the company at industry events. Use AI tools and data analysis to generate account insights and inform strategic decisions in a remote-first environment.

Analyzes marketing and business performance data to identify trends, optimize campaigns, and support data-driven decisions. Creates dashboards, reports, and KPI tracking tools; validates data accuracy; delivers client-facing campaign metrics; and partners with Marketing, Finance, and Commercial teams. Supports invoicing and financial reporting, recommends process improvements, and translates analytical findings into actionable insights.