HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Job Summary:
The Regional Manager of Client Technical Solutions (CTS) is a senior leadership role responsible for overseeing the strategic execution of client solutions across an entire region. This position manages a diverse team of Area Managers, STAMs, and STAM Acquisition Managers, focusing on scaling technical capabilities, standardizing processes, and driving client success. The Regional Manager acts as a key link between the regional teams and the global CTS leadership, aligning local initiatives with corporate strategies. This role demands a deep understanding of the travel tech landscape, strong leadership skills, and the ability to foster collaboration across multiple departments to achieve business objectives.
Accountabilities:
Strategic Leadership and Vision:
Develop and implement the regional strategy for CTS, aligning with global objectives. Lead the team in executing initiatives that drive growth, enhance client satisfaction, and optimize API performance.
Team Development and High-Performance Culture:
Mentor Area Managers, STAMs, and STAM Acquisition Managers, fostering a collaborative and high-performance environment. Conduct regular performance reviews, provide actionable feedback, and create professional development opportunities.
Standardization and Process Optimization:
Lead efforts to standardize client support processes and API optimization practices across the region. Implement best practices and drive the adoption of tools and technologies that enhance efficiency and service quality.
Data-Driven Performance Management:
Utilize data analysis and visualization tools (Tableau, Grafana) to monitor regional performance metrics. Provide comprehensive business reviews, identifying trends and opportunities for improvement.
Develop regional KPIs and track progress against targets, focusing on metrics such as NPS, client retention, CTOS, and API utilization.
Cross-Functional Collaboration and Client Advocacy:
Work closely with global leadership, Product Management, IT, and Sales teams to align on client needs and strategic initiatives. Act as a senior advocate for the region, representing client feedback and market insights during global planning sessions.
Business Growth and Client Engagement:
Drive regional business development efforts by identifying growth opportunities and supporting acquisition strategies. Attend key client meetings and industry events, building strong relationships with strategic partners.
Skills:
Strong strategic leadership with a focus on scaling regional operations and standardizing processes.
Advanced expertise in API management, client solutions, and technical optimization.
Exceptional communication and cross-functional collaboration skills, with a track record of influencing stakeholders at all levels.
Proficiency in data analysis, performance monitoring, and using business intelligence tools.
Deep understanding of the travel tech industry and client dynamics.
Experience & Qualifications:
Minimum 10+ years of experience, with at least 5+ years in senior management roles within client solutions or technical account management.
Proven track record in leading large, diverse teams and executing regional strategies.
Extensive experience in API integration, optimization, and driving client success.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Advanced certifications in strategic leadership, API management, or project management are preferred.
Fluent in English (required); additional language proficiency is a plus.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Top Skills
What We Do
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
