Strategic Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Purpose of Role

• Maintain and grow relationships with the customers assigned, while achieving targets

• Analyze the evolution of the assigned clients, in order to increase their sales and profitability

• Generate new business opportunities

Accountabilities

• Respond to client’s communication or queries. As key interface for the customer, and requests from the customer shall be managed by the Account manager, either directly or via communication with other departments focusing on technical, configuration, commercial, and credit legal issues. Respond to client’s communication or queries.

• Attendance to Trade Shows, virtual meetings, and visits to key clients (7-10 visits per week) Customer intimacy is a key part of the commercial relationship with the client, so we can get insights on what is happening on their house as well as what is happening to their competitors (aka: the market). Based on that, frequent catch-ups and one-to-one meeting are required for gathering such info.

• Data analysis and meetings preparation.

• KPIs and client pack analysis to pursue the company’s growth looking for new opportunities within existing clients

• Manage sales activities using the Salesforce CRM system. Update all interactions (calls, visits) with clients in CRM

• Respond to client’s operational problems. As key interface for the customer, and requests from the customer shall be managed by the Sales manager, either directly or via communication with other departments focusing on in-house problems.

Qualifications:

• Experience in managing client relationships and driving revenue growth.

• Strong communication and interpersonal skills to build and maintain customer relationships.

• Excellent negotiation and problem-solving abilities.

• Ability to analyze data and KPIs to identify growth opportunities.

• Proficiency in CRM systems (preferably Salesforce) and MS Office Suite.

• Willingness to travel for client visits and attend trade shows.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.