Jobs at Horatio

Provide one-on-one career coaching, develop Individual Development Plans, support career pathing and internal mobility programs, partner with L&D and HR stakeholders, collect and analyze program effectiveness data, and advise executives on career conversations.

The Motion Graphics Designer will create mobile advertising experiences, collaborate with account managers, and utilize tools like After Effects and Celtra for stunning designs, while managing multiple projects and deadlines.

Lead and coach a Bogota-based recruitment team for BPO staffing across all levels. Oversee KPIs, budgets, trackers, candidate sourcing, initial screening, stakeholder collaboration, recruitment marketing alignment, and mentor junior recruiters. Present results to leadership and uphold company culture and discretion in HR matters.

Review and verify customer ID documents, manage and resolve KYC/sanctions alerts, perform enhanced due diligence for high-risk customers, maintain accurate verification records, escalate risks, and collaborate to improve onboarding workflows and compliance processes.

Lead QA team and client relationships to build and maintain a quality framework. Design evaluation forms and scoring, run calibrations and audits, synthesize performance data into insights, coach and grow QA supervisors/specialists, and manage quality reviews and client expectations.

Design visually stunning ads using motion graphics and animations for advertising campaigns, working closely with Account Managers and developing new advertising product ideas.

Evaluate and score customer support calls and tickets for accuracy, sentiment, and adherence to guidelines. Provide actionable feedback, escalate issues, partner with operations and leads, submit critical audits, and participate in client sessions to improve support quality.

Lead and coach a Customer Success team to launch clients, manage handoffs, conduct launch calls, resolve technical issues, run trials, and transition clients to appropriate teams. Scope projects, develop proposals, and build training/coaching initiatives while partnering with CS and Sales leadership in a high-growth environment.

Provide German and English customer support across chat, email, and phone. Resolve order, fulfillment, pricing, and quality issues; liaise with shipping partners; adjudicate disputes per policy; escalate complex issues; use internal tools and CRM to meet performance and compliance standards.

The Senior Human Resources Manager will lead HR operations, align HR strategies with business goals, enhance employee engagement, and ensure compliance with labor laws while managing the HR team.

The Wholesale Account Specialist manages wholesale accounts, oversees the Elastic Suite B2B platform, and ensures smooth order processing and partner communication.

The Accounting Lead will oversee financial operations, handle full-cycle accounting, ensure tax compliance, prepare budgets, and eventually build a team.

The Training Specialist at Horatio will enhance customer service quality through training, insights communication, and process improvements, ensuring a stellar customer experience.

Lead the design, configuration, and deployment of Zendesk environments for clients, creating scalable workflows and integrations while ensuring operational excellence.

The Quality Assurance Specialist is responsible for evaluating client-specific criteria, communicating with clients, organizing calibration sessions, and answering operations questions concerning QA policies.

The Junior Interactive Designer will create animated mobile ads, use rich media tools, and stay updated on animation trends while collaborating with major brands.

The Training Manager enhances employee productivity by assessing developmental needs and implementing training initiatives while providing managerial coaching and maintaining internal communication.

Design and animate mobile advertising experiences focusing on animation and motion graphics for clients. Requires creativity, strong visual design skills, and a portfolio showcasing motion graphics.

Support full-cycle recruitment: source candidates, review resumes, conduct phone screens, schedule interviews, administer assessments, track candidate data, aid employee integration, and perform general HR duties while maintaining confidentiality and meeting hiring timelines.

Source, screen, and interview candidates; manage applicant data and assessments; schedule interviews; maintain a qualified candidate pipeline; support employee integration and general HR duties; exercise judgment and confidentiality; collaborate with the recruiting team.