Jobs at Horatio

Conduct strategic account research, personalized multichannel outbound prospecting, lead qualification, and pipeline management. Use cold calling, email, LinkedIn, buying signals, and market intelligence to identify opportunities and generate qualified meetings. Maintain accurate records in HubSpot, collaborate with Sales and Marketing, and optimize messaging and outreach strategies to exceed pipeline targets.

Supports employee engagement, culture, wellness, diversity and inclusion initiatives, onboarding, team-building activities, employee benefits, calendars, and company events. Helps maintain communication channels, coordinate perks, and promote organizational programs while upholding company values. Requires strong communication, organization, empathy, English proficiency, and familiarity with Microsoft Office, Google Suite, and Slack.

Leads and develops a graveyard customer service team while providing hands-on support across chat, social media, email, and phone. Handles escalations, monitors performance metrics and SLAs, conducts evaluations, delivers training, and implements process improvements. Collaborates across departments to improve customer experiences and stays current with customer service technologies and best practices.

Leads and develops customer service representatives while providing hands-on support across chat, social media, email, and phone. Handles escalations, monitors performance against SLAs, conducts evaluations and training, and implements process improvements to increase efficiency and customer satisfaction. Collaborates across departments and applies customer service technologies and best practices.

Develops and manages employee and client training programs, assesses developmental needs, creates training materials, coaches managers and supervisors, communicates training resources, and evaluates program effectiveness. The role designs and implements methods to improve productivity and performance while collaborating with HR and management. It requires advanced English proficiency, strong communication and presentation skills, multimedia training expertise, and prior Training Manager experience in the BPO industry.

Conduct strategic account research, personalized outbound prospecting, cold calling, email and LinkedIn outreach, lead qualification, and pipeline management. Maintain accurate records in HubSpot, identify buying signals, generate qualified sales opportunities, and collaborate with Sales and Marketing to improve targeting, messaging, and outreach performance.

Leads people culture and wellness initiatives, manages People Experience specialists, coordinates onboarding, develops employee engagement and wellness programs, analyzes feedback and workforce metrics, oversees rewards and office events, improves employee communications, and manages departmental budgets and inventory.

Supports multi-channel workforce planning for a vendor-operated contact center. Builds staffing models, labor forecasts, schedule heatmaps, and overtime recommendations; monitors real-time anomalies, validates AI-generated insights, manages exceptions, and coordinates incident response. Partners with vendors to optimize staffing, schedules, SLA performance, and peak-period execution while delivering accurate, context-rich reports to leadership.

Supports end-to-end recruiting, including sourcing candidates, reviewing applications, conducting phone screens, scheduling interviews, maintaining ATS records, managing candidate communications, and coordinating background and reference checks. The role also assists with employee integration and general HR duties while exercising discretion in policy interpretation, confidentiality, and conflict resolution. Success requires strong organization, communication, prioritization, negotiation, and deadline-management skills in a fast-paced environment.

Design animated mobile advertising experiences and interactive rich-media ads using Celtra and Adobe Creative Cloud tools. Develop user-centered visual solutions, collaborate with Account Managers, present creative concepts, meet evolving deadlines, and stay current with emerging advertising technologies. The role requires strong motion graphics, animation, visual design, and mobile UX skills, along with autonomous work and effective communication.

Leads daily HR operations, including recruitment, onboarding, compensation, benefits, leave administration, employee relations, compliance, training, investigations, performance management, and policy enforcement. Maintains employment law knowledge, oversees background checks and eligibility verification, supports disciplinary processes, and advises employees and managers on HR matters. The role also manages recognition programs and ensures accurate HR documentation and regulatory compliance.

Manage a portfolio of SMB clients, serving as their primary contact throughout onboarding and the first 90 days. Monitor account health, KPIs, feedback, risks, retention, and growth opportunities. Coordinate with project managers and internal teams to deliver milestones, resolve blockers, support adoption of CRM and CX tools, and ensure successful handoffs to long-term ownership.

Manage a portfolio of SMB clients to drive onboarding, retention, and growth. Serve as primary contact, monitor account health, gather feedback, mitigate churn, support upsell efforts, and coordinate with internal teams while using CRM tools to drive adoption.

Investigate, file, and manage Visa chargebacks and disputes; gather evidence, prepare dispute responses, monitor statuses, collaborate with internal teams, maintain records, analyze trends, and support process automation and compliance.

The Operations Manager leads a customer support operation, managing supervisors, analyzing performance data, ensuring service excellence, and overseeing technical support on WordPress issues.