Jobs at Horatio

Lead QA team and client relationships to build and maintain a quality framework. Design evaluation forms and scoring, run calibrations and audits, synthesize performance data into insights, coach and grow QA supervisors/specialists, and manage quality reviews and client expectations.

The Motion Graphics Designer will create mobile advertising experiences, collaborate with account managers, and utilize tools like After Effects and Celtra for stunning designs, while managing multiple projects and deadlines.

Design visually stunning ads using motion graphics and animations for advertising campaigns, working closely with Account Managers and developing new advertising product ideas.

Manage a portfolio of SMB clients to drive onboarding, retention, and growth. Serve as primary contact, monitor account health, gather feedback, mitigate churn, support upsell efforts, and coordinate with internal teams while using CRM tools to drive adoption.

Evaluate and score customer support calls and tickets for accuracy, sentiment, and adherence to guidelines. Provide actionable feedback, escalate issues, partner with operations and leads, submit critical audits, and participate in client sessions to improve support quality.

Provide technical support and onboarding for WordPress and WooCommerce customers, troubleshoot site and eCommerce issues, advocate customer needs internally, identify process improvements, and pilot new services to elevate the customer experience in a high-volume support environment.

Join the R&D team to develop, test, and maintain full-stack web applications. Collaborate on feature implementation, troubleshoot frontend and backend issues, participate in code reviews, and help improve product performance and usability while documenting work and learning from senior developers.

Investigate, file, and manage Visa chargebacks and disputes; gather evidence, prepare dispute responses, monitor statuses, collaborate with internal teams, maintain records, analyze trends, and support process automation and compliance.

Lead the Bogotá recruitment team to execute high-volume BPO hiring at all levels. Mentor recruiters, drive strategy, monitor KPIs and budgets, maintain ATS and candidate pipelines, collaborate with stakeholders and recruitment marketing, handle HR matters with discretion, and promote company culture.

The Training Specialist at Horatio will enhance customer service quality through training, insights communication, and process improvements, ensuring a stellar customer experience.

Lead the design, configuration, and deployment of Zendesk environments for clients, creating scalable workflows and integrations while ensuring operational excellence.

The Accounting Lead will oversee financial operations, handle full-cycle accounting, ensure tax compliance, prepare budgets, and eventually build a team.

The Junior Interactive Designer will create animated mobile ads, use rich media tools, and stay updated on animation trends while collaborating with major brands.

Design and animate mobile advertising experiences focusing on animation and motion graphics for clients. Requires creativity, strong visual design skills, and a portfolio showcasing motion graphics.

Source, screen, and interview candidates; manage applicant data and assessments; schedule interviews; maintain a qualified candidate pipeline; support employee integration and general HR duties; exercise judgment and confidentiality; collaborate with the recruiting team.

Plan, produce, edit, and publish short-form social content to support employer branding and talent attraction in Honduras. Manage content strategy, calendar, on-site filming, post-production, publishing, and performance monitoring while collaborating with recruitment and marketing teams.

Provide frontline technical support to end-users: troubleshoot hardware, software, and basic network issues via ticketing and remote tools; maintain documentation and hardware inventory; escalate complex incidents; assist with deployments and vendor coordination; participate in continuous learning.

Provide one-on-one career coaching, develop Individual Development Plans, support career pathing and internal mobility programs, partner with L&D and HR stakeholders, collect and analyze program effectiveness data, and advise executives on career conversations.