Jobs at Horatio

Manage recurring revenue and hardware billing: generate and review invoices, resolve payment errors, support customers, assist month‑end/year‑end reconciliations, and execute AR transactions in Salesforce.

Manage a portfolio of SMB clients, serving as their primary contact throughout onboarding and the first 90 days. Monitor account health, KPIs, feedback, risks, retention, and growth opportunities. Coordinate with project managers and internal teams to deliver milestones, resolve blockers, support adoption of CRM and CX tools, and ensure successful handoffs to long-term ownership.

Supports employee happiness and wellness programs through new-hire orientations, meal benefits administration, wellness and sports club activities, internal communications, psychologist-led initiatives, gym coordination, subcontractor support, and tracker maintenance. The role also provides general employee assistance through company channels and helps execute engagement activities.

Manage a portfolio of SMB clients to drive onboarding, retention, and growth. Serve as primary contact, monitor account health, gather feedback, mitigate churn, support upsell efforts, and coordinate with internal teams while using CRM tools to drive adoption.

Supervise and develop a BPO customer support team handling payment-related inquiries and escalations. Monitor performance metrics and SLAs, conduct evaluations and training, improve processes, collaborate across departments, and investigate payment issues and risks. The role requires knowledge of payment rails, banking terminology, payment delays, intermediate SQL for investigations, advanced spreadsheet skills, Jira familiarity, multi-channel communication, and advanced English proficiency. This is an on-site position in Bogota.

Manage and grow an executive's presence on Instagram, X, and LinkedIn. Create strategy, write executive-level copy, produce and publish short-form video and graphic assets, manage content calendars, community engagement, performance analysis, and coordinate higher-production work while maintaining confidentiality and executive voice.

Provides accounting and finance back-office support across customer setup, contract pricing, invoicing, billing inquiries, payment tracking, and reconciliation. Maintains accurate data between CRM and finance systems, manages payment-method requests, screens crypto wallet addresses for compliance, prepares weekly reports, follows contract-to-cash procedures, and supports audits while protecting confidential financial information.

Investigate, file, and manage Visa chargebacks and disputes; gather evidence, prepare dispute responses, monitor statuses, collaborate with internal teams, maintain records, analyze trends, and support process automation and compliance.

The Operations Manager leads a customer support operation, managing supervisors, analyzing performance data, ensuring service excellence, and overseeing technical support on WordPress issues.

Provide client-focused customer service to meet and exceed targets, manage client relationships, track KPIs (e.g., customer satisfaction), use G-Suite/MS Office and CRM (Salesforce), communicate and negotiate effectively, solve client issues, and collaborate with the team to deliver client success.

The Accounting Lead will oversee financial operations, handle full-cycle accounting, ensure tax compliance, prepare budgets, and eventually build a team.

Support strategic finance team with financial reporting, billing, budgeting, consolidations, industry benchmarks, dashboards, and financial analyses/business cases. Automate processes and complete ad-hoc projects as directed by senior finance leadership.

Source, screen, and interview candidates; manage applicant data and assessments; schedule interviews; maintain a qualified candidate pipeline; support employee integration and general HR duties; exercise judgment and confidentiality; collaborate with the recruiting team.

Provide one-on-one career coaching, develop Individual Development Plans, support career pathing and internal mobility programs, partner with L&D and HR stakeholders, collect and analyze program effectiveness data, and advise executives on career conversations.