Jobs at Horatio

Develop and maintain scalable full-stack web applications across front-end and back-end systems. Lead technical design, API and database development, third-party integrations, performance optimization, debugging, code reviews, and engineering standards. Collaborate with product, design, and engineering teams to deliver end-to-end solutions while mentoring developers and improving tools, processes, and security practices.

Own cross-functional business operations and strategy initiatives from problem framing through execution. Responsibilities include designing incentive programs, building account-level margin dashboards, integrating HR, workforce management, billing, and payroll systems, ensuring data integrity, developing financial and P&L models, gaining executive buy-in, leading rollouts, evaluating vendors, and identifying growth opportunities through forecasting and operational analysis.

Manage client success by executing growth strategies and customer roadmaps, coordinating internal teams, and overseeing onboarding. Guide customer operational teams through implementation to achieve rapid value realization. Track customer KPIs, meet performance targets, communicate and negotiate effectively, solve problems, and maintain strong client relationships.

Supports end-to-end recruiting, including sourcing candidates, reviewing applications, conducting phone screens, scheduling interviews, maintaining ATS records, managing candidate communications, and coordinating background and reference checks. The role also assists with employee integration and general HR duties while exercising discretion in policy interpretation, confidentiality, and conflict resolution. Success requires strong organization, communication, prioritization, negotiation, and deadline-management skills in a fast-paced environment.

Triages and reproduces complex customer-reported technical issues, gathers logs and diagnostics, writes developer-ready bug reports, and routes escalations to Engineering. The role advocates for customer-impacting defects, validates fixes, tracks escalation SLAs and metrics, identifies recurring issues, supports product feedback categorization, and trains support teams on escalation quality.

Lead and coach a technical support team serving SaaS and EdTech clients. Resolve complex escalations, monitor performance and service metrics, maintain quality standards, identify operational risks, improve workflows, collaborate with technical and product teams, and oversee onboarding and training. The role requires strong troubleshooting, customer service, communication, CRM and support-platform proficiency, spreadsheet skills, and experience managing multichannel support operations.

Manage workforce schedules, real-time adherence, overtime, timesheets, payroll readiness, deductions, and employee roster data. Administer Workforce.com, Gorgias, Slack, and Notion workflows; resolve internal workforce and payroll inquiries; support onboarding and training; maintain documentation and data confidentiality; and coordinate cross-functional issue resolution under tight deadlines.

Supports the Legal Department with corporate and labor law matters. Responsibilities include drafting and reviewing contracts and NDAs, conducting legal research, assisting with litigation and investigations, managing case files, preparing legal summaries and exhibits, handling HR legal issues, responding to inquiries, and tracking legal deadlines. The role also involves coordinating procedures with public institutions and courts while maintaining confidentiality, accuracy, and professional ethics.

Manages labor relations and human resources programs, including training compliance, compensation, benefits, leave, disciplinary matters, investigations, performance management, employee communications, and workplace safety. Advises managers and employees on employee relations practices, maintains compliance with employment laws, supports disciplinary and termination meetings, and collaborates with employee representative organizations. The role also monitors HR trends, policies, regulations, and talent management technologies.

Supports recruiting and HR activities, including application review, candidate interviews, sourcing, phone screens, assessments, pipeline management, recruitment data tracking, employee integration, and conflict resolution. The role requires strong communication, organization, judgment, negotiation, confidentiality, multitasking, and proficiency with recruiting sources and systems. Candidates need 2+ years of recruiting experience, advanced/fluent English, and senior-level studies in Industrial Psychology, Business Administration, or a related field.

Supports end-to-end recruiting by sourcing candidates, reviewing applications, conducting phone screens and interviews, scheduling interviews, administering assessments, and maintaining candidate data. The role also supports staffing pipelines, employee integration, HR policy interpretation, conflict resolution, and general human resources activities. Success requires strong communication, organization, judgment, confidentiality, negotiation, bilingual English proficiency, and the ability to manage multiple deadlines in a fast-paced environment.

The Operations Manager leads a customer support operation, managing supervisors, analyzing performance data, ensuring service excellence, and overseeing technical support on WordPress issues.

Train and coach customer service associates, evaluate interactions, improve quality assurance processes, ensure KPI adherence, and enhance training programs. The role also gathers customer insights, recommends product and process improvements, collaborates across departments, and identifies automation opportunities to improve team efficiency and customer experience.

Conduct strategic account research, personalized multichannel prospecting, and lead qualification to build Horatio’s outbound sales pipeline. Maintain accurate CRM records, manage follow-ups, identify buying signals, and generate qualified meetings. Collaborate with Sales and Marketing to improve targeting, messaging, and outreach strategies while consistently working toward pipeline and performance targets.

Conduct strategic account research, personalized multichannel outbound prospecting, lead qualification, and pipeline management. Use cold calling, email, LinkedIn, buying signals, and market intelligence to identify opportunities and generate qualified meetings. Maintain accurate records in HubSpot, collaborate with Sales and Marketing, and optimize messaging and outreach strategies to exceed pipeline targets.

Supports employee engagement, culture, wellness, diversity and inclusion initiatives, onboarding, team-building activities, employee benefits, calendars, and company events. Helps maintain communication channels, coordinate perks, and promote organizational programs while upholding company values. Requires strong communication, organization, empathy, English proficiency, and familiarity with Microsoft Office, Google Suite, and Slack.

Develops and manages employee and client training programs, assesses developmental needs, creates training materials, coaches managers and supervisors, communicates training resources, and evaluates program effectiveness. The role designs and implements methods to improve productivity and performance while collaborating with HR and management. It requires advanced English proficiency, strong communication and presentation skills, multimedia training expertise, and prior Training Manager experience in the BPO industry.

Conduct strategic account research, personalized outbound prospecting, cold calling, email and LinkedIn outreach, lead qualification, and pipeline management. Maintain accurate records in HubSpot, identify buying signals, generate qualified sales opportunities, and collaborate with Sales and Marketing to improve targeting, messaging, and outreach performance.

Leads people culture and wellness initiatives, manages People Experience specialists, coordinates onboarding, develops employee engagement and wellness programs, analyzes feedback and workforce metrics, oversees rewards and office events, improves employee communications, and manages departmental budgets and inventory.

Leads daily HR operations, including recruitment, onboarding, compensation, benefits, leave administration, employee relations, compliance, training, investigations, performance management, and policy enforcement. Maintains employment law knowledge, oversees background checks and eligibility verification, supports disciplinary processes, and advises employees and managers on HR matters. The role also manages recognition programs and ensures accurate HR documentation and regulatory compliance.