Teams at Horatio

Conduct strategic account research, personalized multichannel outbound prospecting, lead qualification, and pipeline management. Use cold calling, email, LinkedIn, buying signals, and market intelligence to identify opportunities and generate qualified meetings. Maintain accurate records in HubSpot, collaborate with Sales and Marketing, and optimize messaging and outreach strategies to exceed pipeline targets.

Supports employee engagement, culture, wellness, diversity and inclusion initiatives, onboarding, team-building activities, employee benefits, calendars, and company events. Helps maintain communication channels, coordinate perks, and promote organizational programs while upholding company values. Requires strong communication, organization, empathy, English proficiency, and familiarity with Microsoft Office, Google Suite, and Slack.

Leads and develops a graveyard customer service team while providing hands-on support across chat, social media, email, and phone. Handles escalations, monitors performance metrics and SLAs, conducts evaluations, delivers training, and implements process improvements. Collaborates across departments to improve customer experiences and stays current with customer service technologies and best practices.