As a client success specialist at Horatio, you are the essential link between our clients and our services, ensuring that clients receive the support, attention, and guidance necessary to fully leverage our solutions for their success. In this dynamic role, you will lead the execution of growth strategies and customer roadmaps, closely collaborating with internal teams to ensure these plans are effectively implemented. You will also oversee the onboarding process, guiding customer operational teams to a smooth transition and immediate value realization.
Required Skills/Abilities:
- Excellent (near-native) written, spoken and comprehension in English is a requirement for this job
- Background in customer service and client-focused solutions experience is required
- Proven track record of meeting and exceeding targets
- Tech-savvy and Advanced proficiency in G-Suite / MS Office with working knowledge of CRM platforms (e.g. Salesforce)
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
Fixed Salary: RD$45,000 up to RD$55,000
- Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
- Quarterly performance bonuses
- Free snacks every day
- Free catered lunch every day
- Free catered dinner (for those on night shifts)
- Door-to-door transportation after 9:00 PM
- Happy hour on Fridays
- Holiday parties!
- An amazing, unique office environment (no cubes, no assigned workstations!)
- Growth and development opportunities (the most in the industry!)
- Professional development courses by leading business schools like BARNA
- Yoga and workout classes (coming soon!)
- Community service opportunities (#HoratioCares)
- Discounts at local restaurants and stores
Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:
- Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
- Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
- Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky is the limit at Horatio!
- Wellness Program: We are committed to spread mental health awareness and promote its importance. Horatio has in-house clinical psychologists to take care of its employees.
Skills Required
- Near-native written, spoken, and comprehension skills in English
- Background in customer service and client-focused solutions
- Proven track record of meeting and exceeding targets
- Advanced proficiency in G-Suite and Microsoft Office
- Working knowledge of CRM platforms such as Salesforce
- Experience tracking customer KPIs, such as customer satisfaction
- Customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
What We Do
Horatio is a tech-enabled customer support outsourcing firm providing customer experience services, including customer service, back office support, and tech support, to help brands scale without compromising quality.
