Teams at Hiya Inc.

Own a portfolio of 300+ SMB accounts across the UK and Europe, managing renewals, retention, expansion, forecasting, and revenue performance. Prioritize accounts by risk and growth potential, lead pricing and negotiation conversations, identify upsell and cross-sell opportunities, maintain accurate CRM records, and collaborate with Sales, Product, Support, and Finance. The role requires autonomy, strong organization, commercial communication, and the ability to manage high-volume customer relationships.

Leads growth engineering for Hiya’s web presence, translating marketing strategy into high-converting experiences. Responsibilities include migrating Webflow to a headless CMS, architecting React and Next.js systems, optimizing performance and SEO, implementing analytics and experimentation, integrating AI and third-party APIs, and scaling localized websites across global markets. The role owns website KPIs, attribution, conversion optimization, accessibility, and collaboration across marketing, product, CRM, and PLG initiatives.

Manage a high-volume SMB and self-service customer portfolio through onboarding, adoption, value realization, renewals, and expansion. Build scalable enablement programs, monitor customer health and usage, automate health scoring and renewal triggers, identify retention and conversion opportunities, and partner with Sales, Product, Support, and Marketing. Track program KPIs, analyze performance, advocate for customers, and help develop Hiya’s scaled customer success strategy.