Jobs at HCSS

Supports product teams by managing tools, systems, workflows, documentation, and operational processes. The role assists with data collection, trend analysis, project tracking, process reviews, change management, and internal feedback loops under senior guidance. It helps improve team efficiency, visibility, consistency, and scalability across product operations.

Manage and expand enterprise customer relationships through advocacy, retention, quarterly and annual business reviews, issue resolution, and regular engagement. Own new-business sales cycles, including prospecting, demonstrations, proposals, negotiations, and closing. Identify expansion opportunities within existing accounts, manage upgrades using Salesforce CPQ, maintain pipeline data, and collaborate across sales, marketing, product, implementation, support, and customer success teams.

Architects, scales, and governs design systems, ensuring 1:1 parity between design assets and front-end code. Owns component libraries, design documentation, design tokens, accessibility standards, and UI pattern governance. Partners closely with development, product, and UX teams to guide implementation, manage component requests, conduct usability testing, reduce technical debt, and improve developer experience. Also maintains machine-readable documentation and AI-ready design infrastructure.

Leads the legal department while providing practical counsel on SaaS transactions, customer negotiations, product matters, corporate initiatives, employment issues, compliance, procurement, and vendor risk. Negotiates and maintains contracts, oversees the contract lifecycle management system, advises stakeholders on legal risks, manages outside counsel, mentors attorneys, supports due diligence and integrations, and develops legal templates, training, and processes.

Lead DevSecOps role focused on embedding application security into the SDLC: implement SAST/DAST/SCA and secrets management, secure Azure deployments, integrate security into CI/CD, manage vulnerabilities and compliance, mentor teams, and automate secure infrastructure with IaC (Terraform).

Serve as an embedded FP&A partner to senior functional leaders, owning cost center budgeting, variance analysis, and headcount modeling. Build and improve cost, margin, and P&L models, surface strategic margin and efficiency opportunities, support annual and long-range planning, prepare variance commentary, and lead ad hoc strategic analyses and special projects.

Serve as the GTM finance partner driving ARR analytics, bookings forecasting, cohort NRR/GRR analysis, sales capacity and compensation modeling, GTM expense variance, and pipeline/renewal economics to inform CRO and RevOps decisions and company-level financial planning.