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Empowering Construction Through Innovative Software
The Role
We're HCSS. We're a software company based in Sugar Land, TX, and we provide innovative solutions for the construction industry that help streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service while providing a great life for our employees. With this mission at the forefront of everything we do, we're recognized as a pioneer and leader in our market and nominated the "Best Companies to Work for in Texas" 16 years in a row.
WHO WE NEED:
We are seeking a detail-oriented and highly organized GPS Inventory Specialist to join our operations team. In this role, you will be primarily responsible for processing GPS hardware orders and returns with accuracy and efficiency, ensuring all fulfillment standards are met within a 2-3 business day window. This position also plays a vital role in inventory management, maintaining accurate stock levels, and ensuring proper documentation and communication across departments.
Key responsibilities include configuring and quality-checking GPS units, creating shipping labels, handling returns, managing inventory records, and supporting procurement and billing processes. You will also assist with special projects and help implement departmental improvements. Strong attention to detail, excellent time management, and effective cross-functional communication are essential for success in this role.
Bonus Qualifications:
WHAT YOU'LL DO:
Fulfillment and Returns
Inventory Management
Projects
BENEFITS & PERKS:
Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:
*For remote candidates, occasional travel to our office is required
WHO WE NEED:
We are seeking a detail-oriented and highly organized GPS Inventory Specialist to join our operations team. In this role, you will be primarily responsible for processing GPS hardware orders and returns with accuracy and efficiency, ensuring all fulfillment standards are met within a 2-3 business day window. This position also plays a vital role in inventory management, maintaining accurate stock levels, and ensuring proper documentation and communication across departments.
Key responsibilities include configuring and quality-checking GPS units, creating shipping labels, handling returns, managing inventory records, and supporting procurement and billing processes. You will also assist with special projects and help implement departmental improvements. Strong attention to detail, excellent time management, and effective cross-functional communication are essential for success in this role.
- Exceptional attention to detail with ability to maintain 99%+ accuracy in order processing
- Strong organizational and time management skills to meet 2-3 day fulfillment windows
- Excellent written and verbal communication for cross-departmental coordination
- Ability to prioritize multiple tasks and handle urgent requests effectively
- Problem-solving skills to identify and resolve shipping/inventory discrepancies
- Ability to lift up to 50 pounds and stand for extended periods
- Comfortable working in a warehouse/fulfillment environment
- Proven ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities and special project requirements
Bonus Qualifications:
- Three or more years of customer service and technical experience is preferred, but candidates with entry level experience also can be considered.
WHAT YOU'LL DO:
Fulfillment and Returns
- Accurately process GPS units in a timely manner, upholding fulfillment standards and service-level expectations.
- Fulfill standard GPS hardware orders within 2-3 business days, including configuring, provisioning, and QC testing all units.
- Complete required order documentation and create shipping labels in accordance with UPS and HCSS guidelines.
- Prioritize orders based on urgency (e.g., overnight shipping, warranty replacements).
- Process hardware returns promptly and accurately.
- Review Salesforce and our accounting system shipping daily to identify and resolve any errors.
- Respond to information requests from multiple departments on a daily basis.
- Create and submit hardware purchase orders for executive approval, working directly with the Product Manager and Executive Leadership.
- Complete daily deactivation cases for the billing department.
- Order and track shipping supplies and inventory costs; address any accounts payable questions from billing or executive leadership.
Inventory Management
- Maintain and account for all physical inventory, ensuring accurate tracking and organization.
- Perform monthly inventory counts and assist with additional counts as needed.
- Receive and process incoming inventory shipments in our accounting system..
- Maintain adequate levels of shipping materials (e.g., boxes, tape, labels).
- Provide timely inventory updates and order information to internal teams including Sales, Billing, Customer Success, Support, and the GPS Business Analyst.
- Relay inventory needs to the appropriate team members and verify monthly vendor invoices.
- Take and document monthly and quarterly inventory notes, reporting to Executive Leadership as required.
Projects
- Lead and execute department projects from initiation to completion.
- Support team and departmental improvement initiatives.
- Assist in onboarding and continuous training of the Inventory Fulfillment Specialist role.
BENEFITS & PERKS:
Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:
- Medical and Dental Premiums
- On-site amenities include a covered basketball court, soccer field, 200-meter track, etc.
- 401K with match
- Tuition reimbursement.
- And more!
*For remote candidates, occasional travel to our office is required
What the Team is Saying
Jordan Bales
Software Tester
Falk Hoeppner
Senior Quality Assurance Analyst
Sierra
Project Management Supervisor
Betty
Director of Development
Henry
IT Analyst
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The Company
What We Do
Since 1986, HCSS been developing software to help construction companies streamline their operations. Today, HCSS is recognized as a pioneer and leader in the market, serving thousands of construction companies across the nation. Year after year, they continue to innovate, refine, and expand their products as the industry evolves. HCSS' mission is to help customers dramatically improve their business through innovative, high-quality software and exceptionally helpful service, while providing a great life for employees.
Why Work With Us
At HCSS, we prioritize people—empowering both our customers and employees to achieve excellence. We promote from within, provide continuous professional growth, and embrace challenges as learning opportunities. Join us to build a meaningful career while delivering exceptional solutions and service.
Gallery
HCSS Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
The Company embraces hybrid working and provides flexibility to meet the needs of its employees and their lives.
Typical time on-site:
Flexible
Sugar Land, TX
